PYMNTS

MARCH 16, 2016

Western retailers are just now starting to see daylight at the end of a long winter of discounting discontent, and many standbys like Macy’s and JCPenney haven’t come out unscathed. 2015 report by Statistics Korea, via eMarketer , found a striking disparity in growth between physical and online retail in South Korea last year.

Retail 100

Retail Online Customer Experience Operations 100

PYMNTS

MARCH 2, 2017

Home improvement retailer Lowe’s recently released its sales and earnings results for the fourth quarter and the full year, indicating a strong end to 2016. billion in the same period in 2015. “We Likewise, the home improvement retailer saw comp sales for the year rise 4.2 percent over 2015. billion, up from $13.9

Retail 100

Retail Trends Customer Experience Report 100

NCR

SEPTEMBER 14, 2016

Closing, rationalizing and redistributing branch estates is a standard feature of retail banking strategy now. According to Accenture, effective transformation strategies can reduce the cost of building and operating a branch by 33 and 25 per cent, respectively. Reinvigorating the branch Channel. Image Credit: iStockphoto/AzmanL.

Customer Experience 40

Customer Experience Strategy Training Operations 40

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

NCR

JANUARY 16, 2017

Today’s retail banking market is undergoing a hugely exciting – if challenging – transformation. All of this means that firms in the retail banking sector will have to radically rethink their business model in order to meet these demands and provide the level of service their customers expect.

Trends 40

Trends Retail Customer Experience Resources 40

PYMNTS

DECEMBER 2, 2016

And physical retail continued to show across the board weakness – net sales and brick and mortar stores was down 5.0 Data from ShopperTrak indicates that shopper visits to such stores fell a combined 1 percent during Thanksgiving and Black Friday when compared with the same days in 2015. Playing chicken with your customers .

Retail 100

Retail Taxes Data social media 100

PYMNTS

NOVEMBER 23, 2016

Nordstrom is broadening the scope of its B2B gift card operations by teaming up with prepaid card company CashStar. 22), Nordstrom said it will look to expand its gift card market share by being able to reach new corporate customers. In an announcement Tuesday (Nov. ”

Cards 100

Cards Customer Experience Analysis Resources 100

PYMNTS

FEBRUARY 14, 2018

His expertise in digital technologies, restaurant operations and branding make him a perfect fit for Chipotle as we seek to enhance our customer experience, drive sales growth and make our brand more relevant.”. Niccol, who came to Taco Bell in 2011, became CEO in 2015 after holding the position of president.

Branding 108

Branding Leadership Customer Experience Innovation 108

PYMNTS

JULY 6, 2017

With the vast number of bankruptcy filings and department store closure announcements over the past year, it’s safe to say the retail industry has taken a hit in the digital age. Big box retailers like Macy’s and Sears are closing at various locations, and mall owners are filling their voids with expensive upgrades.

Retail 109

Retail Course Capital Operations 109

PYMNTS

SEPTEMBER 1, 2016

And, for retailers, the holiday shopping season marks, by far, the busiest and most lucrative time of the year. Sharma is a retail veteran with stints at Apple, Walmart and Williams-Sonoma, where he helped transform delivery and logistics into a critical part of the customer experience.

How To 101

How To Retail Customer Experience Online 101

PYMNTS

FEBRUARY 25, 2016

In 2015, the company brought in an estimated $43 million, making Victoria’s Secret’s 62 percent market share seem catchable. s Top 5,000 list in 2015 overall and took the number two ranking for top retail brands. Operated under parent company L Brands, whose stock reached an all-time high of more than $100 in early Nov.

Branding 100

Branding New York City Retail Online 100

PYMNTS

JUNE 13, 2019

trillion in 2018, and fraudulent mobile app transactions increased 680 percent between 2015 and 2018. According to the Digital Fraud Tracker , one-quarter of malware specifically targets FIs, and over 5 percent of online retail revenue is now lost to fraud. Fraud doesn’t impact all industries equally. By 2020, it’s estimated that U.S.

Fraud 110

Fraud Security Retail Tools 110

PYMNTS

JANUARY 7, 2019

The first thing was that getting “buy-online, pickup-in-store” (BIPOS) right was going to be the sink-or-swim capability for brick-and-mortar retailers. The digital age had turned customers into creatures of convenience when it came to order fulfillment, Blue said, and waiting two weeks, or even two days, was no longer acceptable. “We

Retail 165

Retail Online Customer Experience National 165

PYMNTS

APRIL 27, 2018

In many businesses, acquiring customers used to be a function of where the business was located — a high traffic intersection for a convenience store or a well-heeled mall for a clothing retailer. It’s also made the offering of subscription services a robust channel for a business to operate in.

Study 190

Study Retail Industry Marketing 190

CB Insights

FEBRUARY 13, 2020

Sigma aims to streamline business operations. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations. Stripe often states that less than 8% of total commerce occurs online, suggesting roughly $26T in global, omnichannel retail sales. Source: Stripe.

Online 98

Online Company Retail Payments 98

PYMNTS

OCTOBER 19, 2016

But first, virtual reality is also serving the retailer by helping to build more appealing physical retail layouts. Virtual reality is disrupting retail with the force of a wrecking ball in all parts of the world. Alibaba is a persistent influence in the Chinese retail and eCommerce sectors. And he wasn’t kidding.

Retail 100

Retail Technology Trends Online 100

PYMNTS

OCTOBER 4, 2019

Hanna recently spoke with PYMNTS about how self-service kiosks and the company’s Grubhub partnership are modernizing Taco Bell’s ordering options and providing insights into customers’ expectations. Enabling Customers to ‘Own Their Ordering Experiences’ With Self-Service. We want to meet the customers where they want to be.” .

Strategy 132

Strategy Cards Branding Customer Experience 132

PYMNTS

APRIL 26, 2017

Nonetheless, for businesses old and new, reaching that critical mass has also meant digitizing their operations, making machine learning and artificial intelligence (AI) their new-age fraud fighting tool. Cracking the code on digital identity in luxury retail. Take luxury retailer Hermes, for instance. he explained.

Fraud 121

Fraud San Francisco Retail Branding 121

NCR

FEBRUARY 24, 2017

Offering unrivalled portability, ATMs operate everywhere from the Swiss Alps to the Antarctic. According to a recent report from Retail Banking Research, the proportion of ATMs that are situated away from bank branches rose to more than half (51 percent) in 2015. ” New customer experiences.

ATM 85

ATM Customer Experience Examples Innovation 85

PYMNTS

SEPTEMBER 6, 2016

Telcos and retailers weren’t far down the list. And there’s a huge land grab for mobile wallet space, so banks are trying to achieve a seamless customer experience. APIs can optimize the customer experience by being live and secure. This leaves banks and payments schemes vulnerable.

Security 100

Security CA Payments Big Data 100

PYMNTS

NOVEMBER 18, 2016

billion in FinTech VC funding in the quarter, down 17 percent compared to the previous quarter — a stark decline from the $5 billion-plus quarterly investment values seen in quarters in 2015. P2Binvestor uses a crowdfunding model and partnerships with retail and institutional investors to provide factoring loans to SMEs.

Fintech 100

Fintech US Capital Community 100

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. merchants dropped from September 2015 to March 2019 along with the 825 percent uptick in merchant acceptance of chip cards. Online Resale.

Online 101

Online Fraud Branding social media 101

PYMNTS

SEPTEMBER 7, 2018

Outside the southeastern United States, Publix is neither a household name, nor an everyday experience. A highly regional grocery store chain, it’s only known in the six states where it actually operates. In 2015, Safeway took over three Albertsons stores and poured $30 million in bringing the West Coast brand to Publix country.

Florida 105

Florida South Carolina Tampa Regional 105

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2

ATM 85

ATM Mobile Strategy Fraud 85

CB Insights

JANUARY 6, 2019

The impending “death of retail” has been projected for decades. But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

JANUARY 17, 2017

2015, Slack launched its $80 million Slack Fund, and then, the company made three rounds of investments. It’s a savings bot, which aims to “humanize” the experience with consumers as it lives on Facebook’s Messenger platform. To date, the Digit app — operating on SMS and mobile — has saved users more than $350 million.

San Francisco 100

San Francisco Community Branding Customer Experience 100

Independent Banker

AUGUST 31, 2015

Today’s advanced technology provides new ways for ATMs to deliver a secure, enhanced customer experience, lower costs and increased revenues. The demand for ubiquitous services available 24/7 from a location and channel of the customer’s/member’s choice is only part of the story. Retail-Banking Distribution, August 2014. (3)

ATM 70

ATM Branding Technology Retail 70

CB Insights

MARCH 19, 2019

Google started the trend when it open-sourced its TensorFlow machine learning library in 2015, and major tech players followed suit. Early commercial applications are taking off in security, retail, and consumer electronics, and facial recognition is quickly becoming a dominant form of biometric authentication. Checkout-Free Retail.

Trends 78

Trends Training Data Apple 78

Gonzobanker

JULY 7, 2015

Here’s the bottom line: In the past six years (March 2009 to March 2015), the top 10 Internet banks have grown an impressive $175 billion in new deposits. Here’s the breakdown of these 10 banks in order of deposit growth: Deposits ($000): March 2009 Deposits ($000): March 2015 6-Year Growth. ($000). Retail Banks $1,271,189,782.

Digital Banking 60

Digital Banking Industry Capital Strategy 60

PYMNTS

JUNE 20, 2016

Mobile order ahead for pick up in-store is on fire and it’s making the service experience better for the consumer and more operationally efficient for the retailers. and retailers fear customer satisfaction backlash over the move to EMV and the impact on speedy checkout. Walmart is, too.

Report 119

Report Payments Mobile Retail 119

PYMNTS

OCTOBER 6, 2017

The retail game has evolved so much over the last half decade that, in some ways, it might be unrecognizable to a traveler who somehow found herself on the wrong side of a time warp and now entering 2018. Stitch Labs’ unique insight on what retailers need comes from the company’s roots. The Omnichannel Age.

Retail 109

Retail Fraud Customer Experience Management 109

CB Insights

DECEMBER 5, 2017

The 12 firms, which include Ping An Insurance, Hiscox Holdings, and XL Group among others, have made over 100 investments in aggregate since the start of 2015. AXA formally launched its €230M ($244M) venture fund, AXA Strategic Ventures, in February 2015 and has since disclosed investments in 22 companies. Allianz Ventures.

Strategy 28

Strategy Marketing Analytics Innovation 28

CB Insights

JULY 16, 2017

The 12 firms, which include Ping An Insurance, Hiscox Holdings, and XL Group, among others, have made over 100 investments in aggregate since the start of 2015. And most recently, Allianz made a strategic investment in US online homeowners and renters insurance carrier Lemonade , which currently operates in New York, Illinois, and California.

Strategy 28

Strategy Marketing Analytics Innovation 28

PYMNTS

DECEMBER 10, 2019

We operate more than a few high-powered, data-supported crystal balls here at PYMNTS, and one of the things we have learned about the future of payments and commerce is that personalized customer service promises to play an even bigger role in the coming decade than it did over the last 10 years. David and Goliath? “To

Software 135

Software Data Analysis Course 135

CB Insights

NOVEMBER 6, 2018

Amazon’s next big move could be in beauty retail. Retail partnerships to add value for SMB clients. The first image below — taken from Google’s 2017 patent application titled “ Escalation to a human operator ” — shows the operator dashboard showing progress of existing tasks. YouTube powers beauty influencers.

Google 72

Google Apple Industry Branding 72

CB Insights

JANUARY 24, 2018

With household retail names like Radio Shack and Toy “R” Us seeing a spate of bankruptcies and closures over the past few years, it seems the long-predicted “retail apocalypse” has arrived. Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.”

Retail 65

Retail Online US Technology 65

William Mills

MAY 11, 2016

From my understanding of their offering they let mid to large financial planners/consultants utilize state-of-the-art data tools in real time coupled with NLQ AI for a better customer experience, allowing a financial planner to do a better job for more clients in less time. Customize video, like you would a direct mail piece.

Video 40

Video Lending social media Analytics 40