Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Insights on Business

JUNE 4, 2019

Digital technology has no doubt, over the last decade, revolutionized and completely transformed customer behavior as well as redefined how businesses interact with their customers. Technological advancements have impacted almost every profession and it hasn’t left the sales world behind.

Technology 105

Technology social media Management Groups 105

Perficient

FEBRUARY 4, 2021

According to the Web AIM million accessibility evaluation study , the top five compliance errors are low color contrast, missing alternative text, empty links, missing form labels, and empty buttons. In addition to the user experience, having an accessible site can mitigate the risk of potential legal complaints.

UX 531

UX Guidelines Compliance Study 531

Perficient

OCTOBER 26, 2020

The Forrester Wave examines implementation service providers for their work with DPA technologies and analyzes each vendor in three categories: Current Offering. In order to be included in The Forrester Wave , vendors, including Perficient, had to have: A dedicated DPA practice and technology partnerships with vendors in Forrester’s DPA Wave.

Report 294

Report Strategy US User Experience 294

Perficient

JANUARY 20, 2021

In a Journal of Engineering and Technology Management study, “research show[s] that the perceived usability increases when the website was originally conceived in the native language of the user.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients. Embedded Finance and Blockchain . Conclusion .

blockchain 275

blockchain Software Customer Experience Strategy 275

Perficient

FEBRUARY 22, 2023

Our economic history is filled with case studies of firms that came out of recessions stronger and as more dominant players in their industries. We all know that businesses need to be technologically up to trend to maintain a competitive edge. How are your systems set up to provide customers with seamless experiences?

Trends 275

Trends Customer Experience Case Study Data 275

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. Elsewhere, StreetShares raised $10 million to expand small business lending technology for banks and credit unions.

Lending 224

Lending Meeting User Experience Innovation 224

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The Approach. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

OCTOBER 6, 2020

According to an August study of digital banking by PYMNTS, banks are closing physical branches, reducing hours of operation and encouraging customers to use their websites or mobile apps to conduct transactions and reduce face-to-face interactions between customers and staff. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. In the webinar scheduled for Jan. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

FEBRUARY 1, 2021

This, despite the fact that consumers are not only accustomed to modern, seamless payments in almost every aspect of their lives, but studies show 1 in 4 patients say they’d switch to another provider or doctor that offered more payment options and a better patient experience. The prescription for the patient experience malaise?

System 267

System Payments Study Cards 267

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JUNE 11, 2019

In fact, a recent study found that cell phone numbers were the fifth-most-important part of respondents’ identities, following Social Security numbers, driver’s licenses, dates of birth and home addresses. Another technology giant is leading the charge with blockchain.

Online 145

Online blockchain social media Security 145

PYMNTS

DECEMBER 10, 2020

Video-based KYC is an effective digital technology used increasingly to confirm customers? One study revealed that 73 percent of U.S. Not just any digital banking platform will do, however: 38 percent of customers consider user experiences to be essential when selecting online banking services.

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.

Mobile 169

Mobile Study Security social media 169

Perficient

AUGUST 31, 2020

A recent study addresses the new reality of customer expectations. Callbacks are another great way to improve customer experience during periods of high usage. Agents frequently express frustration with spending much of their time repeating mundane tasks, once again highlighted in this study from 2019. How Do I Get Started.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

NOVEMBER 13, 2020

The growing reliance on global digital payments calls for strong mechanisms that are immune to security threats and can handle large volumes of transactions safely without compromising delivery times,” Nilesh Pathak, Chief Technology Officer at Nium told PYMNTS.

Payments 259

Payments User Experience Meeting System 259

PYMNTS

NOVEMBER 23, 2020

The technology enables more intelligent decisions when it comes to identifying and predicting fraud by providing a meta analysis of attacks, allowing QSRs to create fraud profiles and determine where threats may be located.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

APRIL 24, 2018

“I see a long roadmap of FIDO authentication becoming the new normal for all of our online login requirements,” he said, eyeing the fact that Firefox, Edge and Chrome are on board with supporting the user authentication framework that comes in tandem with FIDO 2.0. This bodes well for their inclusion as a technology in the future,” he said.

User Experience 141

User Experience Case Study Security Fraud 141

PYMNTS

SEPTEMBER 19, 2019

Digital payments volume is increasing as emerging technologies enable more seamless online transaction experiences for consumers and businesses. The following Deep Dive examines how AI technology is being deployed on the anti-fraud front lines. . A recent study found that 60.8 The latter successfully made off with $4.2

Fraud 128

Fraud Security System Data 128

PYMNTS

JUNE 17, 2016

It’s a question that USA Technologies, a leader in digitizing payments for unattended retail , wanted answered with respect to the use of mobile payments to buy goodies in vending machines. USA Tech’s study proves the power of advertising a particular brand, at the exclusion of others, to influence consumers to change their behavior. “We

Apple 100

Apple Retail Study Louisiana 100

PYMNTS

FEBRUARY 27, 2020

Such data sharing and partnerships enable service providers to augment their products for better user experiences, and increasingly, small businesses aren’t keeping quiet about their demands for richer banking services.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

JANUARY 24, 2020

That’s a fair (if informal) summary of a half-dozen recent studies about payment preferences. Mastercard teamed up with Galileo Financial Technologies to do the same for freelancers. Now, Please. If payees had their way, all payments would be instant. When the bellwethers of banking make a move, everyone notices.

Video 132

Video User Experience Payments Study 132

PYMNTS

DECEMBER 5, 2019

Other studies show that deepfakes can be created with a relatively small amount of “input” material, such as videos or pictures, tied to algorithms. But the technology is already extremely solid. Hochrieser said, too, that user experience is key when it comes to organizations tackling deepfakes.

Video 139

Video Course Technology User Experience 139

PYMNTS

OCTOBER 15, 2018

Other studies indicate that mobile and connected banking offerings are most popular among millennials and other young consumers, meaning mobile banking apps’ popularity is likely to continue — and increase — in the coming years. Perhaps more important to the evolution of 3DS 2.0 Recently published research has found that 76.3

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

DECEMBER 3, 2019

Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services. A recent report from J.D. According to its inaugural U.S.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

JANUARY 13, 2017

The app works using an algorithm focused on the user’s income and spending patterns to tap off a small amount from the checking account and move it into a safe, savings account for later activities, like bills and holiday shopping. Digit is clearly not alone in creating a consumer finance-focused chatbot.

San Francisco 100

San Francisco User Experience Mobile America 100

PYMNTS

JANUARY 16, 2017

Even more so, consumers not only have high expectations for retailers , but other studies say consumers are holding retailers to a higher standard than in past years. Consumers wish to use technology to help them engage with the store at every step of the shopping journey.”.

Retail 100

Retail Study Survey User Experience 100

PYMNTS

JANUARY 10, 2020

It’s about user experiences,” Boyle told Webster when describing the ongoing evolution of the connected vehicle ecosystem. “It It can’t be technology for technology’s sake. It has to be a consumer experience that works for people.”. It has to solve a problem for consumers.

Las Vegas 170

Las Vegas Software Payments User Experience 170

PYMNTS

JANUARY 11, 2021

Jesse Honigberg, technology chief of staff at community bank Cross River, told PYMNTS , “Integrating to the network required certification in multiple environments, with multiple different test cases. We didn’t want to lock our clients into a specific experience that felt like X, Y or Z.

Community 169

Community New Jersey Community Bank User Experience 169

Perficient

AUGUST 30, 2022

Once the Roadmap and team objectives are established, stakeholders should work with information technology partners to identify high-level solutions. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

JULY 24, 2019

and less than seamless online presence are at an inherent disadvantage when it comes to catering to the needs and desires of an ever-younger population used to technology. Big Tech is good at promoting, designing and improving the user experience, he said. We’ve all come to the realization of how powerful technology can be.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

JANUARY 31, 2018

Lagging behind digital-only banks, traditional banks must look to streamline and offer a frictionless mobile experience to their user base. According to Hochrieser, “Digital banks are focused on mobile only, and so their only purpose is to provide the best possible user experience.”

Online 153

Online Security Course Mobile 153