Insights on Business

JUNE 4, 2019

Digital technology has no doubt, over the last decade, revolutionized and completely transformed customer behavior as well as redefined how businesses interact with their customers. Technological advancements have impacted almost every profession and it hasn’t left the sales world behind.

Technology 105

Technology social media Management Groups 105

PYMNTS

OCTOBER 6, 2020

According to an August study of digital banking by PYMNTS, banks are closing physical branches, reducing hours of operation and encouraging customers to use their websites or mobile apps to conduct transactions and reduce face-to-face interactions between customers and staff. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. So far, corporate banking users are always left out in the cold.”

Lending 224

Lending Meeting User Experience Innovation 224

Perficient

AUGUST 31, 2020

Call deflection and self-service are increasingly important, given longer wait times and more customers looking for similar information due to disruptions in normal business operations. A recent study addresses the new reality of customer expectations. Self-service can be a sub-set of call deflection. How Do I Get Started.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

NOVEMBER 23, 2020

The technology enables more intelligent decisions when it comes to identifying and predicting fraud by providing a meta analysis of attacks, allowing QSRs to create fraud profiles and determine where threats may be located.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.

Mobile 169

Mobile Study Security social media 169

PYMNTS

JANUARY 24, 2020

That’s a fair (if informal) summary of a half-dozen recent studies about payment preferences. Mastercard teamed up with Galileo Financial Technologies to do the same for freelancers. It’s a big hit with users. Now, Please. If payees had their way, all payments would be instant. Like when JPMorgan Chase & Co.

Video 132

Video User Experience Payments Study 132

PYMNTS

JANUARY 13, 2017

The San Francisco-based company said this will allow users to communicate with the company in a space they are already spending a lot of time. To date, the Digit app — operating on SMS and mobile — has saved users more than $350 million. Digit is clearly not alone in creating a consumer finance-focused chatbot.

San Francisco 100

San Francisco User Experience Mobile America 100

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example. Tapping Mobile KYC .

Mobile 130

Mobile Security Examples Study 130

Perficient

AUGUST 30, 2022

Agility not only offers institutions a path toward expedited change but a way to simplify complex operations. Once the Roadmap and team objectives are established, stakeholders should work with information technology partners to identify high-level solutions. for the backend and front end will be identified based on the Roadmap.

Meeting 294

Meeting Examples UX Case Study 294

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. New regional banks will struggle with operational maturity and customer experience. The talent arms race is beginning to cut into progress on operating efficiency.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Perficient

AUGUST 20, 2020

Technology Challenges: If you didn’t design and build your site with SEO in mind, the chances are very high that there are issues—it’s quite easy to build a website that Google doesn’t understand or that will result in you not ranking for any valuable keywords. Another great data source is Google.

Google 452

Google Examples Trends Tools 452

PYMNTS

FEBRUARY 19, 2019

“The scope of responsibility has changed fundamentally” in recent years, Lee responded, explaining how fraud has transformed from something centered on chargebacks to something that involves multiple eCommerce and payment functions – and, indeed, the entire user experience. Insult Rate. Best Traits. And customers are unforgiving.

Fraud 169

Fraud Data Maine System 169

NCR

JUNE 29, 2016

According to the Millennial Disruption Index , a 3 year study of approximately 10,000 respondents, 71% of Millennials would rather visit the dentist than listen to what banks are saying. Technology, with an emphasis on Mobile. Millennials trust technology for their financial transactions more than any previous generation.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

JANUARY 14, 2019

To save physical retail, anyone who wants to operate a physical store must convince consumers that it’s worth their time to—how’s this for an insight?—go PYMNTS’ study of 2,600 U.S. Amazon started with zero customers, zero brand awareness and a very ugly website with a clunky user experience, by today’s standards.

Retail 198

Retail Online Mobile Data 198

NCR

JUNE 3, 2016

Financial institutions can apply two lessons from the introduction and deployment of mobile check deposit as they look to digitally transform how they interact with customers: 1) Customers are willing to adopt new technology if it adds convenience; 2) Time to market can mean the difference between being a leader or a follower. Delightful, no.

Mobile 40

Mobile Customer Experience Software Strategy 40

FICO

MARCH 6, 2020

In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. In our experience these technologies can increase the number of SARs by 20% while at the same time producing efficiency gains of 30% in alert investigation and case management. What solutions do you have?

Compliance 81

Compliance Technology Fraud Analytics 81

Tomorrow's Transactions

APRIL 29, 2015

The way in which different biometrics are combining with the smartphone to create a new security landscape is starting to shape the mass market and it is really interesting to be working with our clients on bringing the technology to market and exploiting it effectively in different sectors.

Security 30

Security Fraud User Experience Online 30

PYMNTS

JUNE 18, 2020

About half of European eCommerce sites use IP recognition technology, for example. IP technology is used to determine consumers’ geographic location so they can adjust their sites’ language settings and payment options to match those which are common in their online shoppers’ geographic locations.

UX 159

UX Data United States Study 159

PYMNTS

JUNE 27, 2016

Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis. That means that Apple Pay must convince users to switch away from something that they like and use today across all of the channels they shop to use Apple Pay.

Apple 165

Apple Mobile Cards Payments 165

Fintech Labs Insights

MAY 14, 2017

From a technologist’s perspective, what’s unique and game-changing about your technology? Williams: Electronic signature as a whole is game-changing technology because it allows organizations to fully automate businesses processes – processes that would normally fall to paper whenever a signature or approval is required.

Community 15

Community Management Analytics Case Study 15

South State Correspondent

APRIL 24, 2023

Just when you were getting your bank’s head around how you will operationalize ChatGPT (our breakdown HERE ), AutoGPT, an application built on top of ChatGPT, gets released and takes the technology to a new level. Imagine an experience where customers and employees can get a 1:1 concierge service via a generative AI-driven chatbot.

social media 195

social media Data Marketing Technology 195

CB Insights

JANUARY 8, 2019

In this report, we analyze Apple’s ongoing impact on clinical research and studies, its strategy in building a personal health record, and where the company’s going next in healthcare. Apple is making it easier for developers that want to use the iPhone and Apple ecosystem in their studies or patient care. ResearchKit.

Apple 78

Apple Data Industry Study 78

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

MAY 17, 2018

Many of the hurdles and potholes challenging small business owners today can be attributed to an encompassing problem: SMBs need sophisticated technologies to compete on a global stage, yet the tools to get the job done are designed (and priced) for major conglomerates. ” A 2016 study from 1E found that U.S.

Software 119

Software Survey Tools Technology 119

PYMNTS

JANUARY 10, 2020

Head of Global Digital Commerce Fiserv ’s Nandan Sheth, told PYMNTS in a conversation shortly after the news broke that it was “big news” on two fronts: big news for gas station operators, and a big step forward for voice commerce. But, he noted, it was also still just one of many to come. And of those consumers, 51.2

Mobile 138

Mobile Study User Experience Report 138

PYMNTS

JANUARY 2, 2017

It was a busy year throughout the world of payments, with plenty of new technology making headlines along the way. Prpic and his team are hoping to use VR technology to transform luxury and high-end retail as we know it. McDowell said that he was not surprised to see such big names readily invest in the technology.

Retail 123

Retail Millennials blockchain Mobile 123

FICO

MAY 13, 2020

Part of the reason that only 30% of digital transformation projects achieve their goals is that the companies involved, or maybe their strategic partners underestimated the unforgiving nature of the “Iron Triangle” of digital transformation – People, Process, and Technology – which requires complete and uninterrupted synergy.

Analytics 52

Analytics Strategy Survey Management 52

FICO

MAY 13, 2020

Part of the reason that only 30% of Digital Transformation projects achieve their goals is because the companies involved, or maybe their strategic partners, underestimated the unforgiving nature of the “Iron Triangle” of Digital Transformation – People, Process, and Technology – which requires complete and uninterrupted synergy.

Analytics 52

Analytics Survey Management Strategy 52

FICO

MAY 10, 2021

The same holds true with software applications designed as point solutions; unless they can be made to operate synergistically as part of a larger platform, they can only provide a very limited view of the customer… certainly not enough for decisioning. 2) A compass operates as though the world is flat. by Bill Waid.

Course 52

Course Los Angeles Software Strategy 52

PYMNTS

AUGUST 9, 2019

Among the Bridge Millennials in our study, 37.8 Consumers’ digital experiences are often not as fragmented as their app usage, however. Bridge Millennials also express a great degree of trust in these companies, but they are also the most likely to trust Amazon, their banks and PayPal to operate hypothetical everyday apps.

Data 155

Data Millennials Google Apple 155

CB Insights

OCTOBER 31, 2019

Microsoft’s Satya Nadella referred to chat as the “third run-time” — an indispensable piece of operating a platform, second only to the operating system and the web browser. Mentions of chatbots in earnings calls and press releases skyrocketed, and for many, it seemed that chatbots might be the next big disruptive technology.

Industry 78

Industry Examples Tools Retail 78

CB Insights

MARCH 21, 2018

While technology has permanently changed entire industries wholesale over the past decade, the multi-trillion-dollar global insurance industry in many ways, is still stuck in the past. Enter blockchain technology, a cryptographically secured form of shared record-keeping. million diamonds using blockchain technology.

blockchain 78

blockchain Fraud Policies Industry 78

PYMNTS

JUNE 17, 2016

One, however, would logically expect that larger merchants would have the time, people, money and bandwidth to do something about it – namely, perfect an experience that’s consistent with what consumers now expect when they let their mobile devices do the shopping. There is no swipe. There is, instead, a lot of keystrokes needed to “checkout.”

Retail 100

Retail Online System Strategy 100

Fintech Labs Insights

OCTOBER 31, 2016

The underlying topic, money, is massive and ever-changing with new technology, regulations, and consumer tastes. It’s not be a perfect metaphor, but you could call money the operating system (OS) of living. That means service, security, trust, user experience all have a higher bar than the average tech or service company.

User Experience 12

User Experience America Study Management 12

CB Insights

MAY 15, 2019

DBS launched its Singapore innovation lab to break out of its “traditional banking mindset to think, behave, and deliver more like a technology company,” according to Neal Cross, chief innovation officer. DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year.

Innovation 78

Innovation blockchain Technology Groups 78