Perficient

APRIL 4, 2022

Personalization is but one key element of this, enabled by technology and implemented using design thinking. Leveraging technology in a personalized user experience is a critical way we will make this come true. Leveraging technology in a personalized user experience is a critical way we will make this come true.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

MARCH 20, 2020

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. In-house ordering apps are typical for large quick-service restaurant (QSR) companies, with only those who are willing to take risks and innovate standing out from the herd.

Technology 181

Technology Apple New York City social media 181

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. How are your systems set up to provide customers with seamless experiences?

Trends 275

Trends Customer Experience Case Study Data 275

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. Elsewhere, StreetShares raised $10 million to expand small business lending technology for banks and credit unions.

Lending 224

Lending Meeting User Experience Innovation 224

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The Approach. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients. Embedded Finance and Blockchain . Conclusion .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. To be fair, it’s not as if banks have been ignoring the technological shift. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

PYMNTS

DECEMBER 3, 2019

Though commercial card innovation has recently hit an acceleration point, there is still plenty of room for progress. “Basics like credit card terms, and benefits and services, are the lowest-scoring factors in our study. Eika Invests In Corporate Card Innovation. A recent report from J.D. According to its inaugural U.S.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. In the webinar scheduled for Jan. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

APRIL 24, 2018

“I see a long roadmap of FIDO authentication becoming the new normal for all of our online login requirements,” he said, eyeing the fact that Firefox, Edge and Chrome are on board with supporting the user authentication framework that comes in tandem with FIDO 2.0. This bodes well for their inclusion as a technology in the future,” he said.

User Experience 141

User Experience Case Study Security Fraud 141

PYMNTS

JULY 24, 2019

and less than seamless online presence are at an inherent disadvantage when it comes to catering to the needs and desires of an ever-younger population used to technology. Big Tech is good at promoting, designing and improving the user experience, he said. We’ve all come to the realization of how powerful technology can be.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

JANUARY 24, 2020

That’s a fair (if informal) summary of a half-dozen recent studies about payment preferences. Mastercard teamed up with Galileo Financial Technologies to do the same for freelancers. Now, Please. If payees had their way, all payments would be instant. When the bellwethers of banking make a move, everyone notices.

Video 132

Video User Experience Payments Study 132

Perficient

AUGUST 30, 2022

Once the Roadmap and team objectives are established, stakeholders should work with information technology partners to identify high-level solutions. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

JANUARY 14, 2019

Aided and abetted by mobile devices, apps and payments and logistics innovations have substantially improved the consumer’s digital shopping experiences. At the same time, their in-store experiences have gotten less reliable. PYMNTS’ study of 2,600 U.S. Not exactly a great user experience.

Retail 198

Retail Online Mobile Data 198

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example. Tapping Mobile KYC .

Mobile 130

Mobile Security Examples Study 130

NCR

JULY 6, 2017

A new study has revealed the extent to which consumers around the world are embracing emerging financial services providers, with one in three digitally-active citizens now using fintech solutions on a regular basis. In these countries, an average of 46 percent of survey respondents indicated they were engaged with the technology.

Fintech 56

Fintech Study User Experience Survey 56

PYMNTS

MAY 11, 2017

PYMNTS recently caught up with Dominic Venturo, executive vice president and chief innovation officer of U.S. Bank , who discussed the bank’s experience with hackathons and what types of innovations these events have produced so far. I think it’s hard to learn just by studying,” Venturo said. Hacking the Future of APIs.

Innovation 143

Innovation Mobile ATM Tools 143

PYMNTS

AUGUST 1, 2019

But how much are FIs really investing in blockchain and artificial intelligence (AI) compared to more foundational innovations? The latest Innovation Readiness Playbook looks at where FIs have been focusing over the past three years and what their plans are for the near future. When asked about specific innovations, 56.1

Innovation 142

Innovation UX Analytics Study 142

PYMNTS

JULY 1, 2016

Alexa, the voice-activated ecosystem from Amazon that allows consumers to engage with devices in a natural, seamless manner, represents the cutting edge of integrated technology. It was this broad potential for IoT innovation that inspired the PYMNTS 2016 Alexa Challenge. The (unobstructed) sound of innovation.

Report 102

Report Technology Innovation Mobile 102

NCR

NOVEMBER 15, 2016

Aware of the disruptive changes in how banking products and services are delivered, community banks continue adopting new technologies to keep up with competition and customers’ demand. With this, mobile banking can drive revenue through carefully selected, relevant functionality and engaging user experience.

Community Bank 40

Community Bank Community Mobile Rhode Island 40

Filene

APRIL 28, 2017

MicroBlink their goal is simple: to improve user experience by eliminating manual data entry. Their technology allows members to scan IDs, bills, and receipts by snapping a picture on their smartphone and translating that information into fields that otherwise would have to enter manually into the system.

social media 28

social media Big Data Case Study Analytics 28

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. A recent study by Deloitte found that 46 percent of users struggle seeing and typing on a smartphone screen and 38 percent struggle with transaction complexity. It is considered the most important development the U.S.

Mobile 40

Mobile Customer Experience Software Strategy 40

Fintech Labs Insights

OCTOBER 6, 2015

MX is committed to building online and mobile financial software that entices consumers to increase their financial intelligence through a user experience that makes money management feel natural, simple and gratifying. Studies have shown that up to 70% of the cost of software is incurred during maintenance. Brandon Dewitt, CTO.

Software 12

Software User Experience Study Innovation 12

Tomorrow's Transactions

APRIL 29, 2015

The way in which different biometrics are combining with the smartphone to create a new security landscape is starting to shape the mass market and it is really interesting to be working with our clients on bringing the technology to market and exploiting it effectively in different sectors.

Security 30

Security Fraud User Experience Online 30

PYMNTS

NOVEMBER 24, 2020

“Banking apps belong to the most security-critical and data-sensitive app category,” researchers said in a study of 693 banking apps across 83 countries, including 49 apps from banks in Africa. Our clients trust us to not only be constantly innovating around digital banking and payments, but also to guarantee safety and security. “Our

Digital Banking 145

Digital Banking Security User Experience Fraud 145

PYMNTS

JUNE 27, 2016

At launch, the service was positioned as an innovative replacement for a well-entrenched standard considered not well-suited for a mobile and digital world. Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis.

Apple 165

Apple Mobile Cards Payments 165

South State Correspondent

APRIL 24, 2023

Just when you were getting your bank’s head around how you will operationalize ChatGPT (our breakdown HERE ), AutoGPT, an application built on top of ChatGPT, gets released and takes the technology to a new level. Imagine an experience where customers and employees can get a 1:1 concierge service via a generative AI-driven chatbot.

social media 195

social media Data Marketing Technology 195

FICO

MARCH 6, 2020

In our experience these technologies can increase the number of SARs by 20% while at the same time producing efficiency gains of 30% in alert investigation and case management. Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

JUNE 18, 2020

About half of European eCommerce sites use IP recognition technology, for example. IP technology is used to determine consumers’ geographic location so they can adjust their sites’ language settings and payment options to match those which are common in their online shoppers’ geographic locations.

UX 159

UX Data United States Study 159

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

CB Insights

JANUARY 8, 2019

In this report, we analyze Apple’s ongoing impact on clinical research and studies, its strategy in building a personal health record, and where the company’s going next in healthcare. The phone, watch, and medical device innovation. Make large scale studies more feasible. Simplify the process of joining a study.

Apple 78

Apple Data Industry Study 78

PYMNTS

JANUARY 10, 2020

percent of them according to the same study, are already transacting while they go, and are on the lookout for better methods of doing so. Moreover, as the most recent edition of the PYMNTS Visa How We Will Pay study reveals, those commuting consumers are also increasingly transacting consumers. And of those consumers, 51.2

Mobile 138

Mobile Study User Experience Report 138

PYMNTS

MAY 5, 2016

But while the payments and mobile industries themselves are eager to get their technology into the hands of consumers, those consumers seem reluctant to adopt the new platforms. Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. So, what’s the disconnect?

Mobile 100

Mobile Samsung Payments Apple 100

FICO

JUNE 27, 2022

Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3 Yet only 49% of U.S.

Customer Experience 52

Customer Experience Analytics Strategy Management 52