Insights on Business

JULY 8, 2019

The end user experience should provide simplicity, self-service, automation and transparency. Read the entire case study here ). Ideally, sales leaders can manage and maximize performance, while sales people can concentrate on the most important opportunities. Complex sales incentive system built for another era.

Case Study 93

Case Study Study Analytics System 93

Perficient

JULY 15, 2020

I am now aware of how design can be unintentionally discriminatory fueling a passion to advocate for better user experiences. Studying for the CPACC affected the way I look at components I am testing. There were more questions than I expected based on the amount of study material. Universal Design.

Study 322

Study User Experience Software Examples 322

PYMNTS

MARCH 9, 2020

One study shows that for 77 percent of these retailers, developing a solution that can allow them to attain levels of order management efficiency comparable to Amazon is now a top priority. According to the same study , 62 percent of top retailers believe headless commerce can improve conversions and consumer engagement.

Retail 208

Retail User Experience Study UX 208

Perficient

DECEMBER 8, 2020

This is the second time we’ve done a study on video rankings in Google and YouTube (see the first study here ). Here are the top findings and takeaways from this year’s study: YouTube videos dominate the videos rankings within Google. This post covers: How YouTube videos dominate the top videos in Google’s results.

Video 520

Video Google Study Examples 520

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

JANUARY 20, 2021

In a Journal of Engineering and Technology Management study, “research show[s] that the perceived usability increases when the website was originally conceived in the native language of the user. Thus, translation, even though of excellent quality, creates a cultural distance which impacts on the web users’ evaluation of the site.”.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

Perficient

APRIL 4, 2022

Leveraging technology in a personalized user experience is a critical way we will make this come true. Perficient’s offerings enable insurance companies to innovate and deliver products and services through superior and personalized mobile, online, phone, and in-person experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

Perficient

FEBRUARY 4, 2021

According to the Web AIM million accessibility evaluation study , the top five compliance errors are low color contrast, missing alternative text, empty links, missing form labels, and empty buttons. In addition to the user experience, having an accessible site can mitigate the risk of potential legal complaints.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

JULY 17, 2019

In a recent Mastercard study, it was revealed that only 25 percent of online merchants were aware of SCA requirements , and of that group, 24 percent said they have no plans to support the requirements by the deadline. Dragging their heels could have serious financial implications, according to a separate study by Stripe.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

JANUARY 26, 2021

The new Tracker cites one study where very nearly 80 percent of financial institutions (FIs) surveyed in the Asia-Pacific region “reported rises in fraud losses after debuting real-time payments services. The RTP network is also deploying tokenization for accounts on the network, where a token is used for account numbers.

Fraud 274

Fraud Los Angeles Tools Security 274

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. This study showed that consumers display significant interest in real-time payments once they fully understand them. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

Perficient

DECEMBER 9, 2022

One of the first things end users might notice is that the Lightning Experience is now mirrored on mobile, making the Salesforce experience intuitive as they toggle from their laptop to mobile phone. This seamless user experience also means users don’t need extra training.

Mobile 294

Mobile Tools User Experience System 294

Perficient

FEBRUARY 18, 2021

case study that Perficient worked with a client on, followed by ways the trend and case could be applied to the financial services space. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends. First, we tee up the challenge and opportunity.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

The Paypers

DECEMBER 17, 2020

Nuapay has released a study revealing that consumers are frustrated with the user experience when making card payments online, according to the official press release.

User Experience 34

User Experience Payments Study Cards 34

PYMNTS

OCTOBER 6, 2020

According to an August study of digital banking by PYMNTS, banks are closing physical branches, reducing hours of operation and encouraging customers to use their websites or mobile apps to conduct transactions and reduce face-to-face interactions between customers and staff. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

FEBRUARY 1, 2021

This, despite the fact that consumers are not only accustomed to modern, seamless payments in almost every aspect of their lives, but studies show 1 in 4 patients say they’d switch to another provider or doctor that offered more payment options and a better patient experience. The prescription for the patient experience malaise?

System 267

System Payments Study Cards 267

Perficient

OCTOBER 26, 2020

The ability to deliver low-code applications and enable client business users to participate in the development process, with proven change management capabilities. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

AUGUST 11, 2017

Geoswift , Western Union Business Solutions and UnionPay International have announced the latest joint tuition payment promotion available to Chinese students studying in other countries. According to a press release , the promotion will deliver an enhanced user experience to simplify the payment experience for Chinese international students.

United States 109

United States Study User Experience Payments 109

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

FEBRUARY 28, 2019

As sharing economy platforms expand globally and become more popular, the pressure is on to cater to consumers, and offer seamless experiences to both buyers and sellers to remain competitive. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

OCTOBER 25, 2020

To that point, a September report in The Washington Post noted that tests of download speeds on 5G devices were roughly the same as had been seen on 4G phones, raising the question if consumers would be willing to pay more money for essentially the same user experience. Samsung’s View.

Technology 257

Technology Samsung Mobile United States 257

Perficient

FEBRUARY 22, 2023

Our economic history is filled with case studies of firms that came out of recessions stronger and as more dominant players in their industries. How are your systems set up to provide customers with seamless experiences? Customers are favoring simple user experiences more than ever.

Trends 275

Trends Customer Experience Case Study Data 275

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. Consumers’ preferences are undeniably shifting digitally when it comes to banking and financial services.

Mobile 169

Mobile Study Security social media 169

PYMNTS

JUNE 11, 2019

In fact, a recent study found that cell phone numbers were the fifth-most-important part of respondents’ identities, following Social Security numbers, driver’s licenses, dates of birth and home addresses.

Online 145

Online blockchain social media Security 145

PYMNTS

APRIL 25, 2019

According to a December 2018 P97 Networks and PYMNTS study, Digital Drive , those in-car tasks really add up: connected commuters are generating $230 billion, a rise of 8 percent year-over-year. While Alexa thrives in-home through the myriad devices Amazon sells, it has yet to make itself integral to users’ daily commutes. percent).

Google 121

Google Study Mobile Comparison 121

Perficient

DECEMBER 11, 2020

This is the third in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of outcomes: ensuring that every user interaction is building and delivering on the business outcomes that the company is investing in.

User Experience 309

User Experience US Study Community 309

Perficient

AUGUST 31, 2020

A recent study addresses the new reality of customer expectations. Callbacks are another great way to improve customer experience during periods of high usage. Agents frequently express frustration with spending much of their time repeating mundane tasks, once again highlighted in this study from 2019. How Do I Get Started.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

FEBRUARY 4, 2020

Retailers that sell products and services online have been slowly, but steadily, removing payment frictions from their online checkout processes for the past year, smoothing those processes and improving user experience to boost conversion rates. Yet, which checkout features can they rely on to convert browsers to buyers?

Report 155

Report Policies Retail Online 155

PYMNTS

OCTOBER 27, 2016

If the latest The State of the Mobile Experience Report from PointSource is any indication, then merchants may still have a long way to go. The study revealed that the majority of key influencers and decision-makers across industries admitted their company’s mobile experience does not meet user expectations. ”

Retail 100

Retail Google User Experience Mobile 100

PYMNTS

JUNE 2, 2020

This digital banking shift is likely to continue after the pandemic recedes, too, with a recent study finding that just 46 percent of bank customers planned to return to ‘business as usual’ after the crisis.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

OCTOBER 23, 2019

In that study, over-the-top (OTT)/SVOD, which includes providers like Netflix, Hulu and Amazon, stood out as a well-performing segment, posting an average score of 67.8 Per a recent study , B2B subscription companies are most confident in the way they prioritize retention, with only 30 percent of them believing they could be doing more.

Study 139

Study User Experience Training Apple 139

PYMNTS

NOVEMBER 13, 2020

This means immigrants will get access to deposit accounts, bill payment, cross-border transfers and more all via the same app.”. Other strong points for BaaS adoption point to cost savings and new revenue streams.

Payments 259

Payments User Experience Meeting System 259

PYMNTS

SEPTEMBER 15, 2020

The need for trust is at the core of sharing economy platforms seeking to offer user experiences their hosts and renters will find acceptable. How Digital ID Verification Tools Helps Stashbee Foster Mutual Trust Between Storage Hosts and Renters.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

FEBRUARY 27, 2020

Such data sharing and partnerships enable service providers to augment their products for better user experiences, and increasingly, small businesses aren’t keeping quiet about their demands for richer banking services.

Fintech 192

Fintech Fraud Data Lending 192