PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Digital Deliverance For Financial Content.

Study 196

Study social media Millennials Retail 196

Accenture

FEBRUARY 2, 2016

We are living in the “Age of the Customer,” when technology and economic forces have put customers in control of their interactions with businesses. A recent study of nearly 400 global decision-makers — commissioned by Accenture and conducted by Forrester. Read more.

Customer Experience 158

Customer Experience Study Technology Innovation 158

PYMNTS

FEBRUARY 21, 2020

One study found a 46 percent increase in reports of such attacks between 2017 and 2018. Merchants can also turn to their card networks for support when deflecting card-not-present (CNP) fraud, preventing interruption to customer experiences. These and other business ID thefts are sizable issues.

Customer Experience 152

Customer Experience Fraud Millennials Security 152

Perficient

JULY 26, 2021

As the world becomes more mobile and digital, customers expect a seamless and efficient experience. Companies like Amazon, Apple, and Google have innovated the path for customer experience and integration, but the experience standards set by these CX leaders transcend all industries.

Customer Experience 294

Customer Experience Apple Study Google 294

Bank Innovation

OCTOBER 8, 2019

As big banks focus on attracting more small business clients, they should be leaning more on digital than human, according to a recent Forrester Research study.

Study 170

Study Meeting Customer Experience 170

Bank Innovation

SEPTEMBER 19, 2016

Earlier last week a study was released by Mitek that ranked fifteen of the world’s banks from best to worst in one teeny tiny category: customer experience with the banks’ mobile deposit features. In this one category—which was somehow broken down into 51 sub -categories when the data was analyzed—Capital Read More.

Study 150

Study Customer Experience Capital Mobile 150

Perficient

DECEMBER 30, 2020

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. decline for Department & Discount stores.

Online 421

Online Study Branding Customer Experience 421

PYMNTS

OCTOBER 16, 2018

According to a recent ICSC study, “ The Halo Effect: How Bricks Impact Clicks ,” when retailers invest in brick-and-mortar stores, their online presence grows. The study, the largest of its kind, looked at web traffic for retailers that opened or closed a total of 804 stores in 145 markets, covering a population of 222 million residents.

Study 122

Study Online Retail Branding 122

Perficient

APRIL 24, 2024

Customer Experience: Understanding advisors’ and managers’ needs, we tailored solutions to elevate service and engagement. Innovation & Product Development: Leveraging cloud solutions, we enhanced spreadsheet capabilities, boosting productivity.

Strategy 371

Strategy Data Analysis Operations 371

Bank Innovation

OCTOBER 14, 2019

Banks are rushing to grow digital capabilities, but they are neglecting the digital enablers that support the overall customer experience. Indeed, many customers did not have a contextually relevant experience with their bank, which diminished overall loyalty.

Digital Banking 199

Digital Banking Customer Experience Study Retail 199

Perficient

MAY 19, 2021

Messaging and scripting geared towards customers who express interest in support and relief. Case Study. Customer retention was suffering, and it was incurring unnecessary losses. These improvements also resulted in an improved customer experience. Reengineered processes based on best practices and innovation.

Technology 340

Technology Case Study Customer Experience Training 340

PYMNTS

JUNE 6, 2017

As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty. Upon surveying more than 100 retail operations leaders across 250 store locations, the study revealed barriers blocking growth and the key performance indicators being used for measurement.

Study 100

Study Retail Austin Customer Experience 100

BankInovation

SEPTEMBER 15, 2021

A study released Tuesday by intelligent automation and digital business services firm Emergn polled 320 executives, including 212 financial services technology leaders, at financial service, pharma and life sciences and insurance firms […]. The challenge, however, is finding the workplace talent to reap those benefits.

Study 95

Study Technology Customer Experience Trends 95

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

Insights on Business

MAY 22, 2019

Mobile banking is particularly vulnerable as 65% of fraudulent transactions were perpetrated through a mobile browser or mobile app according to a recent study. Protecting customers and the customer experience. billion to nearly $50 billion.

Customer Experience 87

Customer Experience Payments Fraud Security 87

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. 2019 website.

Customer Experience 72

Customer Experience Retail San Diego Study 72

The Paypers

MAY 16, 2019

(The Paypers) According to a new study by Adyen , flawed customer experiences cost UK retailers up to GBP 102 billion in lost sales each year.

Customer Experience 28

Customer Experience Study Retail 28

ABA Community Banking

DECEMBER 17, 2018

by improving customer experience Bank Performance Deposit Trends Financial Research Human Resources Feature Management Financial Trends Performance Customers Feature3 Retail Banking Community Banking. Banks can grow their share of deposits by as much as 16.5%

Customer Experience 40

Customer Experience Study Community Bank Resources 40

Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte survey, discounts and cash back aren’t enough to maintain credit card customer loyalty, and providers need to look to more holistic personal financial management tools as differentiators. credit card consumers would be willing […].

Cards 186

Cards Company Customer Experience Study 186

PYMNTS

OCTOBER 20, 2016

19) released a report, dubbed “Millennial Study: Privacy vs. Customer Experience,” which charts the digital consumer preferences and behaviors of millennials in seven global markets — the U.S., The study also identified U.S. LexisNexis Risk Solutions on Wednesday (Oct.

Millennials 100

Millennials Study Data Customer Experience 100

PYMNTS

JANUARY 12, 2021

Customer experience management platform provider Paytronix released its holiday gift card report on Tuesday (Jan. 12) and found a mixed bag for restaurant sales of gift cards. Its research found that overall card sales ended the year down 31.8 percent when compared with 2019.

Cards 149

Cards Study Customer Experience Tools 149

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

NCR

FEBRUARY 21, 2017

Customer experience is an extremely important barometer of performance in the retail banking industry. Customers who have a positive experience are more likely not only to stay with their bank, but to recommend it to others. The post Are fintechs leading the way in customer experience? Image: iStock/a-image.

Customer Experience 53

Customer Experience Fintech Study Industry 53

PYMNTS

APRIL 28, 2017

With industry research suggesting businesses are losing $62 billion per year through poor customer service, this information can help companies figure out where they are falling short. And approximately 80 percent of IT respondents indicated their budgets have grown over the past five years due to pressure to improve the customer experience.

Study 148

Study Meeting Company Survey 148

PYMNTS

MARCH 13, 2019

Additionally, as many as 46 percent expect to see better customer experiences. And it is customer experience that has spurred 56 percent of companies to embrace open banking , with 53 percent citing the need to be innovative and competitive across financial services.

Study 155

Study Customer Experience Fintech Survey 155

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. Intelligent Fulfillment Boosts Customer Service And Return On Inventory Investment.

Customer Experience 238

Customer Experience Study System Management 238

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc.

Trends 275

Trends Customer Experience Case Study Data 275

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. 2019 website.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

FEBRUARY 9, 2021

Forrester Research found that last year “first-time trials of new digital experiences are highest among Gen Zers and Millennials, often by factors ranging from 1.6x (online events, “buy online, pick-up in store”) to 2.7x (online banking).” A Salesforce study revealed that 88% of companies plan to accelerate digital investments in 2021.

Meeting 309

Meeting Customer Experience Millennials Branding 309

The Financial Brand

DECEMBER 21, 2023

Here Are Three Case Studies appeared first on The Financial Brand. Here's how one bank, one credit union and one fintech made tech upgrades that improved employee and customer experience. Here Are Three Case Studies appeared first on The Financial Brand. This article Wondering Where to Invest in Banking Tech?

Case Study 21

Case Study Study Customer Experience Branding 21

PYMNTS

APRIL 25, 2018

Quick Serve Restaurants have mastered making food and drinks, but they are nowhere close to mastering how customers want to be served these days. The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales.

Study 111

Study Innovation Survey Mobile 111

Perficient

DECEMBER 2, 2020

Don’t Wreck Your Customer Relationships. There are so many ingredients that make up a reliable customer experience program. A big part of getting it right and creating a loyal customer requires collecting and analyzing many data points. It’s not for the faint of heart. Join Us Next Week.

Data 294

Data Customer Experience Case Study Branding 294

NCR

MAY 3, 2018

However, recent research has indicated that rapid growth in the digital space could be coming at the expense of customer satisfaction. The post Is digital banking growth coming at the expense of customer experience? Image credit: marchmeena29 via iStock. appeared first on Banking.com.

Customer Experience 53

Customer Experience Digital Banking Retail US 53

The Paypers

DECEMBER 6, 2017

(The Paypers) Lego, Disney, Athleta, Lululemon and Nordstrom are among the best customer experience providers against a backdrop of retailers who fail to focus on customers` needs.

Customer Experience 28

Customer Experience Retail Study US 28

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

PYMNTS

DECEMBER 6, 2017

Namely, are they being innovative and are technological features enhancing customer experiences? To complete the Index, PYMNTS studied 178 QSRs, including six large restaurant chains, in 10 different segments and two groups of restaurants.

Innovation 120

Innovation Study St. Louis Google 120