Perficient

OCTOBER 26, 2020

Market Presence. The ability to deliver low-code applications and enable client business users to participate in the development process, with proven change management capabilities. Consulting offerings that cover strategy, user experience, and change management, along with technology. Why Perficient.

Report 294

Report Strategy US User Experience 294

PYMNTS

FEBRUARY 28, 2019

Platforms need to pay careful attention to fraud across dozens of markets, meaning the ability to detect and manage fraud will only become more crucial as the sharing economy grows. Airbnb on Payments, User Friction and Security Challenges in a Global Market. To read the Case Study, download the Playbook.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

NOVEMBER 23, 2020

To illustrate how AI adoption is playing out in the field, the November Mobile Order-Ahead Tracker® contains a deep dive on the efforts of the Colorado-based Boston Market chain. He said that AI processes data faster, “allowing restaurants to better tailor their mobile and in-person marketing efforts toward individuals’ tastes.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

OCTOBER 25, 2020

To that point, a September report in The Washington Post noted that tests of download speeds on 5G devices were roughly the same as had been seen on 4G phones, raising the question if consumers would be willing to pay more money for essentially the same user experience. Samsung’s View. The 5G Killer App Debate.

Technology 257

Technology Samsung Mobile United States 257

Perficient

DECEMBER 9, 2022

One of the first things end users might notice is that the Lightning Experience is now mirrored on mobile, making the Salesforce experience intuitive as they toggle from their laptop to mobile phone. This seamless user experience also means users don’t need extra training.

Mobile 294

Mobile Tools User Experience System 294

PYMNTS

FEBRUARY 27, 2020

Such data sharing and partnerships enable service providers to augment their products for better user experiences, and increasingly, small businesses aren’t keeping quiet about their demands for richer banking services. China Dips Its Does Into Unlocking Data. Enfuce Tackles Fraud In Open Banking.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. So far, corporate banking users are always left out in the cold.”

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

OCTOBER 23, 2019

Has the subscription commerce market reached saturation? Increased competition is a factor contributing to the tightening market. PYMNTS’ Subscription Commerce Conversion Index found that fewer new providers entered and left the market during Q2 2019, and players in the space have largely not been improving their performance.

Study 139

Study User Experience Training Apple 139

Perficient

AUGUST 20, 2020

B2B Players Can’t Offer B2C Experiences (Or Can They?). Adapting to New Market Conditions. For example, match up your priority market areas against the competitive market picture to see if there are top priority areas for you that also happen to be weak points for your competitors. Developing an SEO Strategy.

Google 452

Google Examples Trends Tools 452

PYMNTS

FEBRUARY 4, 2020

Retailers that sell products and services online have been slowly, but steadily, removing payment frictions from their online checkout processes for the past year, smoothing those processes and improving user experience to boost conversion rates. Yet, which checkout features can they rely on to convert browsers to buyers?

Report 155

Report Policies Retail Online 155

PYMNTS

AUGUST 23, 2019

Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience. In other markets, the rise of marketplaces is giving old organizations new perspective. How Secondhand Marketplace thredUP Is Using AI To Personalize Shopping.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

DECEMBER 10, 2020

One study revealed that 73 percent of U.S. Not just any digital banking platform will do, however: 38 percent of customers consider user experiences to be essential when selecting online banking services. Video verification is one way to ensure smooth experiences and build trust. .

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

OCTOBER 27, 2016

If the latest The State of the Mobile Experience Report from PointSource is any indication, then merchants may still have a long way to go. The study revealed that the majority of key influencers and decision-makers across industries admitted their company’s mobile experience does not meet user expectations.

Retail 100

Retail Google User Experience Mobile 100

Perficient

MARCH 2, 2021

In this video, Matt Ruud, Director of Digital Marketing at Perficient, and Eric Enge, Principal of Digital Marketing, walk through the first step in the four steps to a successful site migration, Plan. The overall traffic grew by about 4x, and they went from being a second-tier player in a highly competitive market to number one.

Video 294

Video Digital Marketing Channels Marketing Google 294

PYMNTS

SEPTEMBER 15, 2020

Identity verification solutions are becoming popular in a range of industries to provide a more secure customer experience, including the car rental market. The need for trust is at the core of sharing economy platforms seeking to offer user experiences their hosts and renters will find acceptable.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

JULY 18, 2019

As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste. The study found that only 13.3 percent in the last study.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

JUNE 17, 2016

USA Technologies released new data from a study that targeted digital, point of sale advertising promoting the use of Apple Pay at those unattended points of sale. From there, the test devices were preloaded with five different marketing messages promoting Apple Pay usage only.

Apple 100

Apple Retail Study Louisiana 100

PYMNTS

JUNE 9, 2017

Entering a new market typically means setting up entirely new payout infrastructure. In doing so, marketplaces run the risk of creating a negative user experience and, according to Tomas Likar, VP of strategy and business development for Hyperwallet , hurting their brands. Injecting speed into cross-border payments.

User Experience 116

User Experience Payments Operations Strategy 116

PYMNTS

DECEMBER 3, 2019

Power took one key friction point of the small business (SMB) credit card market to task. Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services.

Cards 101

Cards Innovation Tools Study 101

NCR

JULY 6, 2017

A new study has revealed the extent to which consumers around the world are embracing emerging financial services providers, with one in three digitally-active citizens now using fintech solutions on a regular basis. However, some developed markets are also showing strong interest in fintechs.

Fintech 56

Fintech Study User Experience Survey 56

PYMNTS

MARCH 20, 2020

The drop in the stock market has led some banks to run out of big bills as clients reportedly arrived take as much money out of their accounts as they could. It takes effort to balance seamless-but-fraud-free user experiences. NYC Bank Runs Short Of Big Bills As Customers Hoard Cash.

Technology 181

Technology Apple New York City social media 181

PYMNTS

AUGUST 9, 2019

-based Emerging Payments Association (EPA) published a report on the impact of SCA on the payments experience, and found that 75 percent of issuers said they would be ready by the Sept. Nearly three-fourths (74 percent) of issuers expect SCA to lead initially to a decline in user experience. 14 deadline. What Are the Issues?

Compliance 152

Compliance Regulation User Experience Retail 152

PYMNTS

AUGUST 15, 2019

It’s the market that should ignite but stubbornly refuses to. A pair of late 2016 studies indicated that Japanese consumers, despite being digitally enthused, vastly preferred to make their payments in cash , with 70 percent of consumers across demographic groups reflecting that preference.

Mobile 154

Mobile Payments National Marketing 154

PYMNTS

SEPTEMBER 19, 2019

A recent study found that 60.8 Their ranks include digital platforms such as Amazon Business and Airbnb, meaning they must deliver user experiences that are seamless, secure and allow trustworthy customers to quickly conduct transactions. . Banks and businesses would also be wise to take holistic approaches to fraud.

Fraud 128

Fraud Security System Data 128

PYMNTS

JULY 24, 2019

That agility is in evidence with the speed at which tech-focused players bring new products and services to market, said Cohen. Big Tech is good at promoting, designing and improving the user experience, he said. It is often changing and is not consistent from market to market or country to country.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

NOVEMBER 8, 2019

That is to say, as organizations expand on an international scale and reach new customers, those businesses must allow consumers to pay the way they want for the optimal end-user experience. The subscription commerce market has grown by more than 100 percent each year for the past five years. Trackers and Reports.

Apple 100

Apple Cards Fraud User Experience 100

Perficient

AUGUST 30, 2022

Business stakeholders utilize many different techniques and tools when building a Roadmap, such as market research and customer intelligence data. Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. Defining a clear Roadmap is an imperative beginning step in an Agile project.

Meeting 294

Meeting Examples UX Case Study 294

NCR

JUNE 29, 2016

According to the Millennial Disruption Index , a 3 year study of approximately 10,000 respondents, 71% of Millennials would rather visit the dentist than listen to what banks are saying. Banks who capture market share amongst Millennials will be those who develop applications prioritizing the Mobile experience.

Millennials 45

Millennials social media User Experience Branding 45

Independent Banker

DECEMBER 31, 2021

of buy now, pay later users experience credit score degradation. A Credit Karma/Qualtrics study found that 34% of those who used these services have fallen behind on one or more payments, and 72% had their credit score lowered. Quick Stat. Source: Credit Karma/Qualtrics Survey. BNPL: The community bank play. newcomer Openpay.

How To 91

How To Community Bank Community Lending 91

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Experian recently reported.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Celent Banking

JULY 22, 2016

Given the cards' dominance in merchant payments today (at least in the UK, US and quite a few other markets), solutions such as Zapp may be seen as a threat to card-based transactions. As I discussed in another recent blog , Visa controls 97% of the debit card market in the UK.

Cards 100

Cards Case Study Payments Mobile 100

Insights on Business

JUNE 4, 2019

Portfolio Marketing Lead for Sales Performance Management (SPM), as he talks to Gary Tubridy, Sr. The Alexander Group research also touches upon a study conducted by them on tech industry and shows how the buyer journey is changing and how is digital a big part of it. How digital has affected the role of personal selling?

Technology 105

Technology social media Management Groups 105

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

PYMNTS

FEBRUARY 27, 2019

What’s driving all of our corporate demand and financial institution demand for instant payments is improving the user experience to meet consumer expectations,” Edwards explained, adding that the FinTechs in Silicon Valley have created the expectation that all of the consumer’s inbound and outbound payments are easy, safe and frictionless.

US 134

US Cards Millennials Payments 134

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JANUARY 14, 2019

News last week that Macy’s profits would take an unexpected Q4 nosedive set off a retail stock market shock wave that wiped $34 billion in value from the sector. PYMNTS’ study of 2,600 U.S. Amazon started with zero customers, zero brand awareness and a very ugly website with a clunky user experience, by today’s standards.

Retail 198

Retail Online Mobile Data 198