PYMNTS

JANUARY 30, 2018

“The payments industry is being driven by forward-thinking FinTech players like Payfare, and the flexibility of our single payments processing platform enables them to roll out truly innovative products to markets around the world,” said Peg Johnson, EVP of Global Client Success at i2c, in a press release. “We

User Experience 135

User Experience ATM Lending Innovation 135

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

FEBRUARY 28, 2019

Platforms need to pay careful attention to fraud across dozens of markets, meaning the ability to detect and manage fraud will only become more crucial as the sharing economy grows. Airbnb on Payments, User Friction and Security Challenges in a Global Market. To read the Case Study, download the Playbook.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. In other markets, the rise of marketplaces is giving old organizations new perspective.

Millennials 165

Millennials Trends Meeting social media 165

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

PYMNTS

DECEMBER 3, 2019

Though commercial card innovation has recently hit an acceleration point, there is still plenty of room for progress. Power took one key friction point of the small business (SMB) credit card market to task. “Basics like credit card terms, and benefits and services, are the lowest-scoring factors in our study.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

JULY 24, 2019

That agility is in evidence with the speed at which tech-focused players bring new products and services to market, said Cohen. Big Tech is good at promoting, designing and improving the user experience, he said. One spur toward digital innovation, for collaboration and cross-pollination for FIs, comes via open banking.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

OCTOBER 1, 2018

The innovation touted 10 years ago, that has garnered billions of dollars of venture capital (VC) funding, hasn’t turned out to be the “internet of money” as advertised. In those pieces, I acknowledged bitcoin as an interesting, even fascinating, innovation. Innovation By Any Other Name. It isn’t because it won’t.

Bitcoin 214

Bitcoin blockchain cryptocurrency Innovation 214

PYMNTS

MARCH 20, 2020

The drop in the stock market has led some banks to run out of big bills as clients reportedly arrived take as much money out of their accounts as they could. In-house ordering apps are typical for large quick-service restaurant (QSR) companies, with only those who are willing to take risks and innovate standing out from the herd.

Technology 181

Technology Apple New York City social media 181

South State Correspondent

APRIL 24, 2023

So, like any new bank marketer, it composed a fairly interesting email (below) using the subject line “Secure Your Healthcare Future: Boost Your Health Savings Account Contribution.” The application iterated at a speed that few bank marketing and deposit teams could ever compete with. It was relentless in the pursuit of its goal.

social media 195

social media Data Marketing Technology 195

PYMNTS

JANUARY 14, 2019

News last week that Macy’s profits would take an unexpected Q4 nosedive set off a retail stock market shock wave that wiped $34 billion in value from the sector. Aided and abetted by mobile devices, apps and payments and logistics innovations have substantially improved the consumer’s digital shopping experiences.

Retail 198

Retail Online Mobile Data 198

PYMNTS

MAY 5, 2016

Like any hotbed of technological innovation, many competitors have emerged and crowded the marketplace with options. However, when it comes to making purchases at the point of sale, mobile payments users of the world (and, more specifically, the U.S.) as of March 2015, only 6 million of Android’s total users and 14.4

Mobile 100

Mobile Samsung Payments Apple 100

NCR

JULY 6, 2017

A new study has revealed the extent to which consumers around the world are embracing emerging financial services providers, with one in three digitally-active citizens now using fintech solutions on a regular basis. However, some developed markets are also showing strong interest in fintechs.

Fintech 56

Fintech Study User Experience Survey 56

Perficient

AUGUST 30, 2022

Business stakeholders utilize many different techniques and tools when building a Roadmap, such as market research and customer intelligence data. Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. Defining a clear Roadmap is an imperative beginning step in an Agile project.

Meeting 294

Meeting Examples UX Case Study 294

CB Insights

JANUARY 8, 2019

As Apple CEO Tim Cook has said, the healthcare market makes the smartphone market look small. Download the free report to see how Apple is revolutionizing the healthcare market and where it’s headed next. The phone, watch, and medical device innovation. Apple’s edge in health. ResearchKit.

Apple 78

Apple Data Industry Study 78

PYMNTS

MAY 11, 2017

For example, some businesses are turning to APIs to offer eCommerce solutions to help them tap into the online market which, by some accounts , is expected to be worth $1.3 With such a staggering amount of money up for grabs, it’s little wonder that SMBs are seeking solutions to tap the online market’s potential. Venturo said U.S.

Innovation 143

Innovation Mobile ATM Tools 143

FICO

JUNE 27, 2022

Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3 Yet only 49% of U.S. and making it interoperable around the customer. Getting Started.

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

APRIL 23, 2018

Survival depends upon how well the incumbents anticipate a future beyond the one they entered the market to disrupt — and how prepared they are to change their strategy to disrupt their once-disruptive ways of doing business. In 1979, Sony introduced the Walkman , an innovation that made music both portable and personalized.

Retail 117

Retail Maine Lending Software 117

PYMNTS

DECEMBER 30, 2016

Dan Burkhart: Top performers tend to be the more sophisticated companies that have marketing departments willing to stomp on on the gas during this moment of purchase consideration during Black Friday and Cyber Monday. Karen Webster: When you look at what your study shows, those performers more than doubled their growth over last year.

Community 129

Community User Experience US Company 129

PYMNTS

JULY 1, 2016

It was this broad potential for IoT innovation that inspired the PYMNTS 2016 Alexa Challenge. Fueled by a longtime interest in the technology of acoustics, Graylin studied under Dr. Amar Bose, the sound engineer best known for founding the speaker company of the same name. The (unobstructed) sound of innovation.

Report 102

Report Technology Innovation Mobile 102

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. In the financial services industry, remote deposit capture first entered the market in the early 2000s, and now according to a recent survey by the American Bankers Association, one in seven Americans use mobile check deposit.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

UX 100

UX Mobile Apple Trends 100

PYMNTS

DECEMBER 5, 2016

But mobile and other connected devices, the cloud, software platforms, new technologies, data, near-ubiquitous wireless internet and the imaginations of innovators have changed all of that. It — and the innovators that emerged since — have changed how consumers shop and use physical stores in profound ways.

Retail 100

Retail Payments Mobile Innovation 100

Tomorrow's Transactions

APRIL 29, 2015

The way in which different biometrics are combining with the smartphone to create a new security landscape is starting to shape the mass market and it is really interesting to be working with our clients on bringing the technology to market and exploiting it effectively in different sectors.

Security 30

Security Fraud User Experience Online 30

PYMNTS

DECEMBER 11, 2017

From “The Economics of Attention Markets” by David S. Before you laugh, the direct response infomercial market is a $250 billion commerce market — and growing. Yes, you’re reading this chart correctly. But that’s not even the best part. Five hundred million Chia Pets are sold each holiday season (at $19.95

Millennials 109

Millennials Video Maine Operations 109

CB Insights

OCTOBER 10, 2017

It’s even harder when your target market would rather never think about what you’re trying to sell them — retirement, for example. We studied 7 of the fastest-growing personal finance startups of all time, including Robinhood, and dove into what they did to achieve their massive results. WHY ARE THEy SUCCESSFUL?

Tools 78

Tools Millennials US Maine 78

PYMNTS

JANUARY 2, 2017

The most recent Tracker featured several virtual reality (VR) headlines, as a study from Augment found that VR and augmented reality (AR) have the potential to transform the online retail industry, and the online retail player seemed to embrace the news, debuting a home design VR app. FASTER PAYMENTS TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

CB Insights

APRIL 3, 2018

We looked at the different stages in bringing a product to market, from manufacturing to delivery, and how companies are using AI-enabled automation — including facial recognition, demand forecasting, and computer vision-based robots — to enhance each of these stages. Manufacturing: Bringing a product to market.

Retail 78

Retail Online Branding Strategy 78

FICO

MARCH 6, 2020

At FICO, I am responsible for planning and implementing growth strategies to develop new markets, and the expansion of our compliance business globally. Just a few weeks ago, a market study estimated the cost of compliance for U.S. What do you do? How long have you been in the industry? billion in 2019.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

JUNE 27, 2016

It’s been nearly two years – 20 months to be precise — since it was launched after significant investments in engineering, marketing and promotion. At launch, the service was positioned as an innovative replacement for a well-entrenched standard considered not well-suited for a mobile and digital world. Who knows that could be next.

Apple 165

Apple Mobile Cards Payments 165

CB Insights

NOVEMBER 16, 2017

JD.com took a huge risk by stepping into a major market and investor Capital Today made a $2.4B Semiconductor Manufacturing International generated huge returns for investor New Enterprise Associates when it built a semiconductor company with an experienced team in a fast-growing international market.

Lending 78

Lending Capital Company Google 78

CB Insights

OCTOBER 31, 2017

But overpriced, over-hyped hardware products weren’t the only “innovations” we said goodbye to: we also recently witnessed the deaths of startups working in mobile AR, e-commerce, digital media, and more. Unfortunately, we were not able to find our place in the market. Three notable excerpts: First Attempts : Blin.gy

Company 78

Company US San Francisco Capital 78

CB Insights

DECEMBER 14, 2017

These direct-to-consumer, or D2C companies, are able to manufacture and ship their products at much lower costs than traditional consumer brands because they own all of their customers’ data and maintain end-to-end control over the making, marketing, and distribution of products. The long-tail playbook has won. No need to choose.

Video 78

Video Branding Company Strategy 78