PYMNTS

SEPTEMBER 30, 2020

More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began, and 83 percent of them plan to keep shopping with merchants they have discovered since then, even after the crisis has subsided. The only question is: What do retailers have to do to win them over?

Report 230

Report Retail United States Online 230

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. Diners download the Amazon Alexa app, enable the Chipotle skill, link profiles, and then reorder Chipotle meals. In Other Brick-and-Mortar News.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 21, 2018

States can collect sales taxes from online retailers thanks to a U.S. Since the dawn of online retailing, the Quill ruling has allowed eCommerce firms to skip collecting a state’s sales tax if it shipped products to a state where it doesn’t have an office, warehouse or other physical presence. retail sales.

Taxes 119

Taxes South Dakota Online US 119

PYMNTS

JULY 25, 2019

Recent days have brought new evidence of the importance of robust loyalty and rewards problems in retail, an areas of ongoing innovation, and a way for merchants of all types to stand apart in a fiercely competitive industry. Retail Card Programs. The move adds to Trax’s stable of retail tech.

Retail 132

Retail Cards Mobile Video 132

PYMNTS

JANUARY 13, 2021

Experts predicted that up to $190 billion would be spent online this year, a 35.8 The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

NOVEMBER 1, 2019

Fast-casual restaurant groups are teaming with online food delivery firms to offer on-demand ordering to consumers through digital platforms. Consumers can order delivery from IHOP or Applebee’s by visiting the Postmates website or downloading the company’s app. restaurants.

Branding 101

Branding Retail Florida Texas 101

PYMNTS

SEPTEMBER 27, 2017

RIP retail. In a recent whitepaper, the firm noted that brick-and-mortar retailers face — and certainly feel — more pressure than ever to keep stores humming as centers of commerce. After all, over 90 percent of retail sales are still done in physical stores. Where Amazon treads, retailers tremble. Or, maybe not.

Retail 104

Retail Branding Online Examples 104

PYMNTS

MAY 15, 2020

Amazon has filed suit against two companies that are allegedly operating a global tech support scheme targeting Alexa users, CNN reported. Attorneys for Amazon say once customers download the faux Amazon-branded apps they were prompted to contact a customer support number and “could be charged $150 for useless protection plans.”.

Seattle 241

Seattle Washington Software Branding 241

PYMNTS

DECEMBER 16, 2020

IBM has purchased Expertus Technologies, which is based in Canada, according to an announcement, in an effort to strengthen its hybrid cloud and artificial intelligence (AI) infrastructure in addition to its online payment strategies. Gojek’s apps have reportedly received hundreds of millions of downloads as of June 2020.

Technology 240

Technology System social media Payments 240

Perficient

NOVEMBER 17, 2020

Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. But these changes will have impacts on back-office and contact center operations, and banks face two strategic challenges. increase in online account openings since the onset of Covid-19, compared to a 9% increase in 2019.

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

NOVEMBER 13, 2019

Fillz, an online tool for booksellers, is shuttering after 16 years, according to reports. We are taking steps to make it easier for sellers to transition to a new service, such as providing information about how to download inventory, order and invoice data.”. Fillz is a division of AbeBooks, a company purchased by Amazon in 2008.

Tools 101

Tools Online Resources Community 101

PYMNTS

OCTOBER 28, 2020

This state of affairs is forcing not only retailers but also their own business partners to reassess the digital capabilities they quickly adopted in spring, with many beginning to question the implications of these capabilities on their long-term sustainability and growth potential. Across The Payments Orchestration Ecosystem.

Payments 257

Payments Report Operations United States 257

PYMNTS

AUGUST 18, 2017

Despite years of revenue reports indicating that online stores had become vital lifelines for retailers in every segment from furniture to fashion — accounting for more than 10 percent of retail purchases, and bringing in more than $105 billion in the first quarter of 2017 alone — some businesses have resisted selling their inventory online.

Online 100

Online Retail Alabama United States 100

PYMNTS

MAY 1, 2020

Consumers living under stay-at-home orders are going online to manage their personal and professional lives. Consumers’ use of their computers to work remotely and shop for retail items in fact has increased 19 percent and 31.7 The COVID-19 pandemic has triggered a massive consumer migration to digital commerce. percent, respectively.

Maine 161

Maine Data United States Meeting 161

PYMNTS

SEPTEMBER 17, 2020

QuadPay is currently available on the retailer’s website and at its brick-and-mortar stores, according to an announcement. The company’s app has been downloaded more than 2.3 GameStop becomes a part of the more than 4,700 worldwide retailers and merchants in the QuadPay network. million times.

Charlotte 160

Charlotte Video Retail Payments 160

PYMNTS

JANUARY 18, 2021

Such silos prevent treasurers from comprehensively analyzing and gaining insights into companies’ cash flows and expenditures, hindering organizations from operating efficiently and reacting to customers’ needs in an agile manner. Each company’s risk management approach must therefore be tailored to its specific business needs.

Analytics 319

Analytics Data Risk Management Management 319

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. Oh, how the times have changed. Around the world of PaaS.

Retail 100

Retail Software User Experience Payments 100

PYMNTS

JUNE 13, 2016

There once was a time when recurring charges for a regular retail purchase were only copacetic in consumers’ eyes as a way to pay down a big-ticket item over time or the accepted retainer for high-priced fashion and design consultants. Now, however, the subscription model for retail is as normal as the one-off transaction.

Retail 100

Retail Mobile Apple Policies 100

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

OCTOBER 26, 2017

Those who travel to some of the wealthier parts of the world, however, will discover the well-to-do have much more expensive unattended retail tastes. shoppers got their own taste of unattended luxury retail when vending machines dispensing caviar were installed in several Los Angeles-area malls. A few years ago, U.S.

Retail 106

Retail Los Angeles social media Policies 106

PYMNTS

MARCH 16, 2017

Rather than jumping on the custom app development bandwagon that often performs poorly due to lack of consumer downloads, businesses have been increasingly making the move to partner with Facebook’s Messenger chatbot. Insurify’s CEO and founder, Snejina Zacharia, shared how this partnership will benefit and evolve the insurance industry.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

JANUARY 8, 2019

With the holiday shopping season in the rear view, retailers across the globe are tallying up their wins and losses. While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

DECEMBER 30, 2016

Payments 2016: The Year Of An Incredible Shift In Retailer And Consumer Expectations. 2016 in payments was the year of an incredible shift in not only retailers’, but also consumers’ expectations and behavior regarding payments. Here is the response from Sean Dennis, cofounder and Chief Happiness Officer of Loyyal ….

Retail 129

Retail eBook Payments blockchain 129

PYMNTS

NOVEMBER 9, 2020

Our research shows that consumers are more often starting their shopping journeys online and that a growing share are choosing to finish their journeys there and having products shipped to their homes. These circumstances reveal that retailers must offer digital services that go well beyond merely offering web or mobile sites.

Study 217

Study Data United States Mobile 217

PYMNTS

AUGUST 19, 2019

That said, there seems little question that younger consumers will continue to drive most changes in mobile, including its often complex place in the retail and shopping chain. PYMNTS-LISNR research demonstrates how younger consumers are driving this shift in the history of retail. percent of respondents who shop mostly online and 44.5

Mobile 179

Mobile Millennials Retail Online 179

PYMNTS

AUGUST 20, 2019

The needs of children are a driving force for online and mobile innovation and disruption. It’s not exactly unusual these days, of course, to find multiple eyeglass options online for both adults and children – the purchase of glasses was traditionally an expensive and friction-filled process before the spread of online sales.

Mobile 153

Mobile Los Angeles Minneapolis Trends 153

PYMNTS

APRIL 7, 2017

A world without checkout lines and a farewell to the fat wallet were just some of the tantalizing outcomes foreseen as mPOS devices started to make their way into retail stores years ago. Alas, consumers and merchants are still awaiting the realization of the envisioned blissful, wait-free retail utopia that was envisioned a while back.

Mobile 124

Mobile Retail Payments Trends 124

PYMNTS

SEPTEMBER 7, 2017

These days for brick-and-mortar retailers, meeting consumers at their doorsteps goes beyond operating online and digital stores. Retailers have to be OmniReadi — capable of selling in a wide range of channels and offering cohesive and creative shopping experiences that span in-store, online and in-app.

Survey 108

Survey Report Retail Online 108

Perficient

OCTOBER 20, 2020

With the increase of online shopping due to COVID-19, the need to fulfill against extreme demand becomes more important than ever. To learn more about the statistics behind these automated systems, download our commissioned study from Forrester Consulting, Get Supply Chain Right!

System 324

System How To Customer Experience Meeting 324

PYMNTS

JUNE 17, 2020

The first is the pandemic-driven online grocery shift and the fact that supermarkets took most of the essential retail shopping during pandemic lockdowns. But other analysts complimented the chain for proprietary improvements to its operations. Analysts noted two drivers behind the expected increases. The survey shows 52.3

Online 141

Online Survey Retail Maine 141

PYMNTS

DECEMBER 3, 2020

consumers struggled to pay bills, and it became a common way to buy retail products and pay for them over time, interest-free. The program began to disappear in the 1990s as credit cards grew more popular, but some retailers have continued to offer layaway during the holiday shopping season. The Pandemic Effect. A Rosier BNPL Future.

Retail 151

Retail Payments Online Survey 151

PYMNTS

APRIL 25, 2019

The term eSports can refer to a wide range of games in the competitive space, but in general the most popular ones are in the first-person shooter or multi-player online battle arena genres. The lifestyle retailer will donate $10,000 to HSEL’s scholarship prize pool. In-store sales, notably, is where the retailer needs to see growth.

Retail 166

Retail America Video Millennials 166

PYMNTS

JUNE 18, 2020

Kroger posted a monster first quarter on both sides of the aisle Thursday (June 18) as consumers showed they will visit grocery stores with the right safety measures, but also that online grocery is no fad in the post-pandemic era. The more closely watched number was digital sales, which the company broke out as a 92 percent spike.

Online 153

Online Survey Retail Maine 153

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic.

Payments 263

Payments Data Survey Report 263

PYMNTS

JANUARY 25, 2018

Less than a year after Amazon made headlines with its acquisition of Whole Foods Market, another grocer and eCommerce retailer may be teaming up, CNBC reported. Its 13 stores, based primarily in Shanghai and Beijing, operate on a hybrid online/offline model. In China, Alibaba has already teamed up with local grocer Hema.

Retail 101

Retail Big Data Analysis Groups 101

PYMNTS

MARCH 15, 2019

Amazon’s recent moves in pushing groceries, closing pop-up stores and zeroing in on advertising could help the online retail giant grow profits, KeyBanc analysts said. Amazon has been tinkering with its online services, as well. First, download the Amazon Live Creator iOS mobile app. percent in Friday pre-market trading.

Strategy 115

Strategy Video Branding Mobile 115

PYMNTS

FEBRUARY 19, 2020

Corporate buyers can pay more rapidly online with credit cards, benefitting sellers, and enjoy easy access to detailed, searchable information to guide their purchasing decisions. Some online sellers eschew online marketplaces in favor of more tailored digital sales experiences, turning to eCommerce system providers for help.

Mobile 197

Mobile Online Payments Tools 197