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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. The American Customer Satisfaction Index’s recent COVID-19 special retail study showed satisfaction declines across 75% of the retail companies.

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Crafting An (Online) B2B Market For Retailers

PYMNTS

The digital shift may transform retail storefronts in Europe. To that end, in Europe, Czech firm Nulisec has debuted an online B2B marketplace focused on European retailers — geared toward improving sales and procurement processes. At the moment, retailers are hostages of their local suppliers,” he said.

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Online Retailers Face New Threats From Hackers

PYMNTS

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

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Online Retail Pumps New Fuel Into Warehouse Growth

PYMNTS

Online retail has had a tremendous impact on logistics, further evidence of which emerged on Monday (June 3). and other retailers to fulfill orders from online shoppers.” It’s not only a race for space when it comes to warehouse and logistical needs by eCommerce operators. based online supermarket operation.

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Square Expands To Offer Retail Online Store, Improved POS App

PYMNTS

Square has two new offerings: the revamped Square Online Store and Square For Retail, introduced in an announcement by the company on Wednesday (March 20). It’s crucial that sellers are able to reach their buyers on any channel, whether in person, online, or in apps,” Rusenko said. Hall Studio in St.

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Federal Workers Allowed To Purchase Supplies From Online Retailers

PYMNTS

Federal workers, through partnerships with several online retailers, will now be able to purchase equipment like desks or office supplies through an eCommerce network for the first time, The Washington Post reports. Leaders at Overstock said the new GSA initiative would help them with their retail operation.

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Alibaba Bets Billions On Online Grocery In China

PYMNTS

In a quest to dominate online food shopping in China, Alibaba invested $3.6 billion for a controlling stake in the hypermarket operator Sun Art Retail Group , Alibaba said in a statement on Monday (Oct. billion — in Auchan’s A-RT Retail. As part of the deal, Alibaba will acquire a 70.94% equity interest — worth about $3.6

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