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Perficient Named in Forrester’s Digital Transformation Services Landscape, Q3 2023

Perficient

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age. Drive innovation with creative talent and practices.”

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[Guide] Why Personalization Is the Future of Financial Services

Perficient

Lisa Frazier, Head of the Wells Fargo Innovation Group. It is becoming the key driver behind ongoing digital strategies, and the industry pundits echo that. You will need cutting-edge technologies, such as artificial intelligence, to facilitate it. The power of data and artificial intelligence can help us do that.”

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Credit Union’s API Drive To Digital Innovation

PYMNTS

Today, CO-OP Financial Services Chief Technology Officer Pam Brodsack said, a customer can do that — and a whole lot more — from within the confines of their mobile app from just about any place on earth due to the power of application programming interfaces (APIs). .

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Today In Digital-First Banking: Unifimoney Teams With Nium For Transfers; Volante Lands Grupo Financiero Banorteas As New Client

PYMNTS

In today’s top news in digital-first banking, Unifimoney is joining forces with Nium for real-time money transfers, while Volante Technologies has landed Grupo Financiero Banorte as a new client to modernize cross-border payments. DBS Bank has rolled out a live digital monitoring function for international collections.

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Don’t Fall Short When Assessing Your Customer Experience Tech

Perficient

Customer experience leaders continue to look for ways to improve their customer experience technologies. Assessing your technology stack with respect to customer experience is essential to making sure your technology is keeping pace and able to deliver new and innovative capabilities.

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So What? Putting Perficient’s Now/New/Next to Work

Perficient

Many of these experiences and capabilities are powered by rapidly maturing technologies that have already started to prove themselves out. Or should we go the other way and invest in a risky but innovative direction? Innovating. Innovating experiences are the ones nobody is doing. You collected the insights.

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The Sorry State of Contact Center Technology

Gonzobanker

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.