PYMNTS

AUGUST 10, 2018

Nordstrom , the Seattle-based fashion retailer, has aggressively pursued changes in both its in-store presentation to customers and its drive to improve its omnichannel approach with changes to its digital operations. The company also launched a new co-branded Visa rewards card with Alliance Data.

Digital Strategies 104

Digital Strategies Retail Strategy Los Angeles 104

Perficient

NOVEMBER 12, 2020

The digital agency emerged in the 1990s, soon after companies realized that the web would be driving customers to their web site and that they needed to make sure these customers got there. Imitation is the sincerest form of flattery, but in the case of digital experience design, it’s a quick way of getting a product off the ground.

How To 508

How To Branding Customer Experience Industry 508

PYMNTS

JUNE 11, 2018

Far-reaching data protection regulations like PSD2 are both a consequence and catalyst of change in how financial service providers store, manage and use data. As banking services and products digitize, that means institutions have more data to handle – much, much more – impacting everything from compliance to customer relations.

Data 100

Data Management Analytics Compliance 100

Perficient

MARCH 12, 2021

A digital transformation journey is effective for businesses because it is rooted in commerce and investing in commerce throughout a digital transformation will have a direct impact on your business and its future, starting with your go-to-market strategy. Your Go-To-Market Strategy is the North Star.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Bank Innovation

NOVEMBER 9, 2017

EXCLUSIVE – After its recent partnership with digital product Innovation Company Stuzo, Bank of America’s merchant services business is laying the foundation for an innovation lab. “It

America 225

America Digital Strategies Innovation Strategy 225

Perficient

JULY 27, 2020

How does that align the new or refined business strategy. This should include ideas or plan on experience, operations, and technology. I could say think about more than operations or organization but the best practice remains the same. Our Digital Strategy team has a great approach in this with Now, New, Next.

Strategy 332

Strategy Course Digital Strategies Technology 332

Perficient

FEBRUARY 25, 2021

Cross-unit collaboration is another effective way to maintain a tight (positively correlated) relationship between measurement systems (performance and operational) and CX objectives. Such tools are critical to support learning at scale so digital teams can develop the personalization and relevance customers expect.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Cisco

OCTOBER 11, 2021

Only 14% of banks are in the execution phase of their digital strategy… BDO. 61% of corporate leaders believe sustainability leads to market differentiation and improved financial performance… USGBC.org. It is flexible to address service needs on-demand, and it operates on a sustainable cloud-enabled infrastructure.

Branch Design 141

Branch Design Branch Strategies ATM Digital Strategies 141

PYMNTS

SEPTEMBER 3, 2019

Now, after several years of sustained growth, we can see the next step-change for travel companies is an integrated digital strategy based on real-time data and a seamless flow between mobile, web, live chat and app,” said Kristian Gjerding, co-founder and CEO of CellPoint Mobile and now CEO of CellPoint Digital. .

Mobile 129

Mobile Payments Branding User Experience 129

Perficient

JULY 20, 2020

What are marketing personas versus UX personas? Marketing personas define broad audience demographics. Marketing personas pinpoint the demographics of who to target, their affinities, and one key message that might resonate. Marketing persona: “women, ages 35-50, married with kids, income over $60K”.

UX 332

UX Meeting Groups Data 332

PYMNTS

JANUARY 11, 2021

It's about digitizing how the whole business operates.". Driving this modernization focus was the need for organizations to optimize the way they interacted with customers, business partners and banks through tools like digital onboarding, electronic signatures, real-time connectivity and real-time reporting and data-driven insights.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

MARCH 24, 2016

Coupled with internal factors — like pressures from CFOs to reduce operating costs — the CPO today is facing monumental challenges but also the opportunity to rise as a strategic part of the overall enterprise, Umbenhauer explained. Indeed, 74 percent of CPOs surveyed cited cost reduction as their top priority this year.

Innovation 100

Innovation Marketing Digital Strategies social media 100

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. uses only internal data), in our Azure environment leveraging Azure Open AI, Cognitive Search, and Azure App Services.

US 195

US Training Examples Data 195

PYMNTS

MARCH 20, 2018

The report highlights four areas of the financial institution in particular need of digital disruption: the customer journey, data management, operating model and “building a digitally driven organization.”. Now is the time to develop a more coherent digital strategy to decide where to play and how to invest.”.

Boston 109

Boston Survey Digital Strategies Regional 109

PYMNTS

OCTOBER 14, 2020

But one thing they have been able to do is drink – and the data shows that they have been doing exactly that. But this year, business at DRINKS – which also operates B2B wine distribution for Kroger, QVC and other accounts – hit so hard in Q2 that the company had to cap its shipments to have any kind of shot at meeting demand. “By

Retail 141

Retail Case Study Apple Exercises 141

Independent Banker

SEPTEMBER 1, 2021

Take Your Digital Strategy to the Next Level. Optimize your digital banking experience. Differentiate your brand in a highly competitive market. Improve operational efficiency by improving decision-making. Empower branch staff to effectively consult small businesses using a data-driven recommendation engine.

Analytics 91

Analytics Digital Strategies Analysis Meeting 91

Insights on Business

SEPTEMBER 6, 2017

To address this, banks are moving at lightning speed to find new ways to become more flexible, adapt to new markets and tap into pools of innovation across the fintech ecosystems to expand their reach and streamline their digital strategies. Improved operational efficiency. Cloud is how they are getting there.

Fintech 146

Fintech Innovation Digital Strategies Strategy 146

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. billion valuation. Vendors Key to Billtrust’s BPN Adoption.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

DECEMBER 5, 2019

Fellow fast food chain KFC , meanwhile, is adding automation to its kitchen operations in the United Kingdom and Ireland. The company will deploy delivery-focused kitchen management solutions from ConnectSmart to more than 900 locations in these two global markets. New restaurant models are also being tested in other markets.

Innovation 131

Innovation Houston Metro Mobile 131

Jeff For Banks

NOVEMBER 28, 2014

And sometimes, we bankers fall into the trap of not considering our operating expenses as strategic investments. One of the ten is "not considering operating expenses as strategic investments". At a time when so many banks are challenged to grow revenues, marketing expenditures represent 2.1% of all operating expenses.

Digital Strategies 93

Digital Strategies Strategy Operations Seattle 93

Insights on Business

MAY 12, 2017

From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. We’ve been long saying that financial services firms today are undergoing a radical transformation.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

PYMNTS

AUGUST 21, 2018

Increasingly, digital strategy is in the purview of banks and non-bank lenders, who in turn are seeking pairings with FinTechs. The company is taking the platform to market with Square Peg and Macquarie Group, bringing borrowers together with investors. That comes against a mortgage market that is worth about $1.7

Fintech 101

Fintech Lending Groups Digital Strategies 101

PYMNTS

MAY 27, 2020

Among the numerous ways small businesses have been affected by the global pandemic, the sudden race to launch online operations has been among the most profound — and may ultimately be among the most long-lasting changes to the SMB community. ” A Digitization Strategy. ”

Online 179

Online Payments User Experience How To 179

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Closing The Cash-Flow Gap .

Payments 176

Payments Software Trends Digital Marketing Channels 176

FICO

MARCH 28, 2023

While most marketers were comfortable using data and had access to a wide variety of data types, there was an interesting disconnect. Insights that help them put the financial best interest of individual customers first, at the center of operation-wide decisioning. Things like, gathering your customer data.

How To 52

How To Analytics Data Strategy 52

Cisco

OCTOBER 19, 2020

Some of the most representative messages were based on: Banking in Latin America: Its challenges and opportunities, mainly around cybersecurity and the digital experience. Successful business resilience: How it ensures employee safety, operational continuity, and excellence in customer service.

User Experience 71

User Experience America Security Digital Banking 71

PYMNTS

NOVEMBER 20, 2020

Digital is the way to go for banks looking to grab deposits and customers — especially here in the States. operations speaks volumes about how (and why) PNC wants to gain scale in banking done in bits and bytes. NEW DATA: 43M Consumers Are Holding out on Mobile Banking Apps — Here's How Banks Can Change Their Minds.

Mobile 160

Mobile Strategy Google Innovation 160

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Mobile-first banking is an immediate driver of digital strategy. Failures in implementation, process, operations, or incident response all contribute to the potential for major incidents. How to deal with Big Data: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

NOVEMBER 19, 2019

Last week, Bottomline Technologies Vice President of Strategy and Product Bill Wardwell explained in an interview with PYMNTS how streamlined, digital accounts payable processes can have an impact on suppliers’ accounts receivable operations.

Cards 101

Cards Strategy Payments Technology 101

FICO

JULY 11, 2022

Companies are embracing implementing a self-serve communication strategy. When a self-service communication strategy is executed properly, companies can expect to see a significant improvement in their customer engagement and operation efficiencies. Introduce an Omnichannel Strategy. Lead with Personalization.

Strategy 52

Strategy Analytics Operations Digital Strategies 52

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Mobile-first banking is an immediate driver of digital strategy. Failures in implementation, process, operations, or incident response all contribute to the potential for major incidents. How to deal with Big Data: 1.

Trends 48

Trends Cyber Security Big Data Analytics 48

FICO

FEBRUARY 22, 2021

Explainable AI ensures that we know how the model operates, and we can provide reasons and explanations as to why a decision was made at an individual level. AI and Big Data has spawned two new job descriptions: chief analytics officers (CAOs) and chief data officers (CDOs). Why this connection? by Nikhil Behl.

Analytics 52

Analytics Data Software Digital Strategies 52

PYMNTS

DECEMBER 15, 2017

Though there will be other use cases down the road, Mastercard’s head of prepaid and inclusive growth for North America markets, Solana Cozzo , said in a recent interview with Karen Webster that the company wanted to start with millennials since this demographic does not have an easy on-ramp into the financial mainstream.

Millennials 134

Millennials Management Cards Security 134

FICO

JUNE 21, 2022

A similar number (25%) of well-established banks also expect to be fully reliant on deployment of data warehouses and analytics operations via cloud-hosted decision platforms. Digital decision platforms have been driving a diverse mix of innovations. Key Steps on the Digital Decision Platform Journey. million (US$9.7

Management 52

Management Customer Experience Regional Strategy 52

Gonzobanker

DECEMBER 22, 2014

At one of the major conferences this year, a vendor touting the need for dedicated chief data officers at banks had a write-in audience poll on who was filling that role currently. Execution Matters Big-Time Award – Data warehouse. Dog” was listed as frequently as any CDO in the responses. That’s one helluva move up.

Los Angeles 101

Los Angeles Apple Risk Management California 101

Independent Banker

OCTOBER 31, 2021

Demand for digital banking products and services is on the rise across different geographic markets and customer demographics. “In In order to stay competitive, we thought it was important to have various digital loan offerings available for our customers,” Jundt says.

Lending 91

Lending Community Bank Community North Dakota 91

CB Insights

MAY 10, 2018

Before BCG and McKinsey and Bain, most business people dismissed “strategy” as something for generals and political campaigns. Expertise: An experienced operator’s perspective on a problem and the different ways that it can be solved. When data is abundant, consulting firms act as sense-makers.

Strategy 78

Strategy Management Analytics Tools 78