NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

FEBRUARY 18, 2022

Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. Hi everyone, my name is Byron Gifford, and I’m a part of the team at Perficient that specializes in helping financial services organizations transform their credit and lending operations. Watch the video to hear my thoughts. Empathy Week. Transcript.

Lending 294

Lending Training Operations Video 294

Perficient

FEBRUARY 18, 2022

Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. Hi everyone, my name is Byron Gifford, and I’m a part of the team at Perficient that specializes in helping financial services organizations transform their credit and lending operations. Watch the video to hear my thoughts. Empathy Week. Transcript.

Lending 294

Lending Training Operations Video 294

Abrigo

FEBRUARY 23, 2022

Making small business loans efficient and worthwhile Digitalizing the lending process can help financial institutions win small business loans and meet customers' needs. You might also like this webinar on small business lending best practices. Knowing Your Customer. The traditional institution advantage. Learn More.

How To 195

How To Lending Software Survey 195

PYMNTS

OCTOBER 20, 2017

ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.

ATM 101

ATM Operations Customer Experience Security 101

Abrigo

DECEMBER 22, 2023

5 Big reasons to go digital with SMB & commercial lending Many financial institutions used a customer portal for PPP lending due to the sheer volume of customer loan requests and documents flowing to/from the bank and the customer. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

Abrigo

FEBRUARY 27, 2020

Efficiency in these essential lending and credit operations ensures a good customer experience, instills discipline for underwriting quality control, and helps meet institutional financial goals, according to O’Connell and others. Standardizing, automating processes leads to scale. Lending & Credit Risk. Learn More.

Lending 243

Lending Survey Data System 243

Perficient

SEPTEMBER 29, 2020

In this webinar, Eric Enge (Principal, Digital Marketing at Perficient) and Jim Hertzfeld (Chief Strategist, Digital at Perficient) discuss: How marketers have already adapted and where they see the most opportunity moving forward. Ways to identify and meet changing customer expectations, wants, and needs. Missed the webinar?

Marketing 294

Marketing Branding Data Industry 294

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

Abrigo

MARCH 2, 2023

To its credit, Southwest was investing in customer-facing technology. But when a storm hit, limitations on the back end due to its insufficient operations technology hampered Southwest’s ability to handle the most basic customer service in that industry: getting customers safely where they needed to be.

Technology 195

Technology Lending Community Software 195

Abrigo

MARCH 4, 2022

billion by 2023, synthetic identity fraud impacts customers' experiences and creates costs tied to collections. A recent example of a bust out scheme was a nationwide operation that resulted in a Great Valley, N.Y., You might also like this webinar on disrupting financial and cyber crimes. keep me informed. Learn More.

Fraud 195

Fraud Cards Software Trends 195

Abrigo

MAY 5, 2022

We have webinars , whitepapers , and other resources to make your job easier. Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. or largely focused on the domestic banking market. Check them all out in our Knowledge Center.

Community 195

Community Lending Maine Resources 195

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

Abrigo

AUGUST 26, 2016

Eleven percent of bankers said improving the customer experience is the most important priority, according to Sageworks’ survey. Reducing operational costs and diversifying products and customers were less commonly mentioned priorities in the survey.

Survey 150

Survey Risk Management Leadership Strategy 150

Accenture

SEPTEMBER 13, 2019

Working directly with our financial services clients on strategic, operational and technical issues, he is on the front lines of the evolution of real-time payments. Instant payments are also top-of-mind as customer experience becomes the currency of competitiveness in retail and commercial payments. It is a hydra. 5 [link].

United States 151

United States Payments US Survey 151

Celent Banking

SEPTEMBER 9, 2016

Recognising that technology is a key enabler for efficient treasury operations, an increasing number of Fintech firms are creating specialized solutions for corporate financial management. Fintech firms excel at leveraging the technology evolution to create a differentiated customer experience.

Fintech 100

Fintech Innovation Regulation Big Data 100

Abrigo

APRIL 29, 2015

Similarly, a valuation expert can address the financials and operations of a business in a way that improves its overall value. Are there low-cost technology solutions that would increase efficiency, reduce costs, or improve customer experience?

Capital 150

Capital Exercises United States Operations 150

PYMNTS

JUNE 8, 2016

And you’ll be able to examine how CA’s payment security solutions have helped those banks decrease eCommerce fraud, increase revenue, reduce card operations costs and, most importantly, improve their cardholders’ overall online shopping experience. – Is your data at the center of your security strategy? Digital Discussion Host:

CA 100

CA Payments Security Customer Experience 100

FICO

SEPTEMBER 18, 2019

Automotive collections and recovery professionals are under constant pressure to do more—collect more money, be proactive (instead of reactive) when it comes to high-risk accounts, become more operationally efficient, improve customer satisfaction—all while dealing with increasing resource constraints. . Intelligent Customer Communication.

Strategy 40

Strategy Analytics Customer Experience Management 40

Cisco

APRIL 2, 2018

The good news is that Cisco’s Financial Sector Industry Solutions Group has developed a defined set of plays that our partners can take to market to help customers with their digital transformation. Go to the Industry Transformation Partner Guide to register.

social media 48

social media Tools Industry Retail 48

Gonzobanker

JULY 10, 2020

How do we elevate our credit and operational risk visibility to ensure capital preservation and demonstrate strength to stakeholders? Elevate priorities that support digital, automation and customer experience. a live webinar during which they’ll dig deeper into this topic. What businesses need capital in the interim?

Risk Management 88

Risk Management Capital Strategy social media 88

NCR

DECEMBER 12, 2017

This regulatory change is expected to have a particularly pronounced impact on the financial services sector, given the large amount of highly sensitive personal data banks and financial institutions hold on their customers.

Data 56

Data Regulation Compliance Management 56

CB Insights

SEPTEMBER 21, 2017

Amazon Strategy Webinar. The branded service became available for Amazon electronic products in Spain and Italy in November 2016 and also now operates in Germany and France. In terms of UX, the purchase flow for Amazon Protect is integrated directly into the checkout process, as shown below in orange. ”

Branding 34

Branding UX Google Strategy 34

PYMNTS

MAY 22, 2017

The opportunity inherent in constantly connected consumers is obvious — but, the webinar panel group noted, the challenges are prominent. “To But there is, as always, Webster notes, a pretty big asterisk one must look out for: Customers only vote with their feet — to the store — if the experience is consistent with the promise.

Online 111

Online Mobile Security Retail 111

FICO

MARCH 30, 2020

Treating these customers with the right outcomes now, will generate a lifetime of loyalty. Operations are simply trying to deal with the huge increase of customer calls, driven by the respective relief and earning protection programs across the different markets. When the initial tidal wave of customer calls starts to lessen.

US 81

US Strategy Policies Data 81

William Mills

NOVEMBER 1, 2016

Personally, I found two other findings more exciting because of how they validated what I have observed among my peers and clients: CMOs having added responsibilities that may include tasks falling within customer experience or sales, for example; and. He explains that his team operates with a data-oriented mentality.

Technology 40

Technology US Customer Experience Marketing 40

FICO

SEPTEMBER 19, 2019

Most organizations have a plethora of customer and transactional data, and have begun to apply the data they have to a rear-view mirror analysis of trends and investment in predictive analytics to guide future offers or campaigns. Some are now ready to graduate to adoption of true optimization. by Amartya Bhattacharjya.

System 40

System Analytics Data Customer Experience 40

FICO

JUNE 16, 2022

As a result: Creditors lost good future customers at scale. Poor customer experience and debt-related stress were needlessly aggravated. Omnichannel two-way digital dialogue was largely unproven in collections’ operations. Regulation was not always focussed on driving the right customer outcomes. See all Posts.

Meeting 52

Meeting Analytics Strategy Data 52

FICO

JUNE 1, 2017

How do I up the ante to work heavy workloads in bucket 1 adequately, while maintaining a good customer experience? Remember that even when customers do cure and come back on the books, you may have to carry their lifetime provision for a longer time. Review the whole bank’s operating model.

Analytics 75

Analytics Meeting Strategy Risk Management 75

Gonzobanker

NOVEMBER 5, 2018

Second is educating consumers on the institution’s digital capabilities, highlighting the functionality and flexibility the customer demands. Now think about the employee serving the customer. What kind of individual is needed to create a differentiated customer experience? Confident and engaging, without a doubt.

Payments 103

Payments Cards Apple Tools 103

Social Assurance

DECEMBER 31, 2020

To help answer these questions, Social Assurance recently sat down with Charles LeFevre, Chief Operations and Client Experience Officer for Fidelity Bank. In the in-depth discussion, Charles provided his insights on customer experiences, team dynamics, remote work settings, internal policies and so much more.

Compliance 15

Compliance Customer Experience Meeting Branding 15

PYMNTS

JUNE 24, 2016

A recap of the webinar event is below: Automating Invoice-To-Cash. . But an interesting question was posed: Are lockbox operations an obvious target for receivables disruption? The Customer Experience. Though everyone around them seems to be embracing automation, Jordan explained that AR departments have been stuck.

Cards 109

Cards System Payments Technology 109

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. And how much more convenient for them [the recipient] to operate on a code basis, with a one-off code, rather than actually having to have a card they use at the ATM.”

ATM 40

ATM Cards Examples Technology 40

Abrigo

FEBRUARY 6, 2024

You might also like this on-demand webinar explaining how fraudsters use checks to their advantage. Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud.

Fraud 221

Fraud Training Trends Regional 221

FICO

JANUARY 9, 2018

How do I up the ante to work heavy workloads in bucket 1 adequately, while maintaining a good customer experience? With IFRS 9, though, the business might not want those customers back on the portfolio, because they consume more capital because of the higher provisions on them.”. Review the whole bank’s operating model.

Analytics 40

Analytics Regulation Data social media 40

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. In this webinar, we’ll dive into the AI startups and use cases making the biggest impact in retail, looking at investments, patents, and the store of the future. RadioShack.

Retail 78

Retail Branding Company Capital 78

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52