Perficient

OCTOBER 20, 2020

Businesses Must Shift to Automated and Intelligent Technology. For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. More Information and Resources.

System 324

System How To Customer Experience Meeting 324

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

Abrigo

FEBRUARY 23, 2022

Making small business loans efficient and worthwhile Digitalizing the lending process can help financial institutions win small business loans and meet customers' needs. You might also like this webinar on small business lending best practices.

How To 195

How To Lending Software Survey 195

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. But the benefits of automation are a key part of the customer experience. Reduce operating cost while ensuring loan policy consistency.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

OCTOBER 20, 2017

ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.

ATM 101

ATM Operations Customer Experience Security 101

Abrigo

FEBRUARY 27, 2020

Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays for lenders and credit analysts. Digital technology standardizes and automates many of the tasks causing the biggest headaches and delays described in the survey. Be ready to weather tighter times better than peers. Learn More.

Lending 243

Lending Survey Data System 243

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

Abrigo

MAY 5, 2022

We have webinars , whitepapers , and other resources to make your job easier. Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

Community 195

Community Lending Maine Resources 195

Celent Banking

SEPTEMBER 9, 2016

Recognising that technology is a key enabler for efficient treasury operations, an increasing number of Fintech firms are creating specialized solutions for corporate financial management. Fintech firms excel at leveraging the technology evolution to create a differentiated customer experience.

Fintech 100

Fintech Innovation Regulation Big Data 100

William Mills

NOVEMBER 1, 2016

Our agency is no stranger to technology, its evolution and its expanding impact on all of our lives. We live and breathe it each day through our clients, who have partnered with us (in most cases) for one reason: to help tell their technology story to the right people. But what about technology spending for your CMO?

Technology 40

Technology US Customer Experience Marketing 40

Accenture

SEPTEMBER 13, 2019

Working directly with our financial services clients on strategic, operational and technical issues, he is on the front lines of the evolution of real-time payments. Digital technologies have conditioned us to crave immediacy. Conrad leads our core payments practice in North America. We get packages delivered in an hour. It is a hydra.

United States 151

United States Payments US Survey 151

Abrigo

AUGUST 26, 2016

Eleven percent of bankers said improving the customer experience is the most important priority, according to Sageworks’ survey. Reducing operational costs and diversifying products and customers were less commonly mentioned priorities in the survey. Sageworks’ survey was conducted between July 28 and August 4.

Survey 150

Survey Risk Management Leadership Strategy 150

PYMNTS

JUNE 8, 2016

Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. This live digital discu ssion will explore the following topics: – Are you future-proofing your eCommerce operations? Solution Strategist, Payment Security Division, CA Technologies. Hannah Preston.

CA 100

CA Payments Security Customer Experience 100

Abrigo

APRIL 29, 2015

Similarly, a valuation expert can address the financials and operations of a business in a way that improves its overall value. Are there low-cost technology solutions that would increase efficiency, reduce costs, or improve customer experience?

Capital 150

Capital Exercises United States Operations 150

FICO

SEPTEMBER 18, 2019

Automotive collections and recovery professionals are under constant pressure to do more—collect more money, be proactive (instead of reactive) when it comes to high-risk accounts, become more operationally efficient, improve customer satisfaction—all while dealing with increasing resource constraints. . Intelligent Customer Communication.

Strategy 40

Strategy Analytics Customer Experience Management 40

Cisco

APRIL 2, 2018

The study surveyed 1,503 providers and conducted in-depth interviews with senior executives from 42 financial institutions, consultancies and technology firms to determine levels of digital maturity. In other words, is there a real business case for going digital? Here is what they found.

social media 48

social media Tools Industry Retail 48

PYMNTS

MAY 22, 2017

The opportunity inherent in constantly connected consumers is obvious — but, the webinar panel group noted, the challenges are prominent. “To But there is, as always, Webster notes, a pretty big asterisk one must look out for: Customers only vote with their feet — to the store — if the experience is consistent with the promise.

Online 111

Online Mobile Security Retail 111

FICO

SEPTEMBER 19, 2019

Customer satisfaction is contingent on the telecom providers’ ability to present personalized offers through these customer contacts. The leading recipe for delivering the ideal “best next offer” involves a collection of technologies and processes leveraging data, analytics and optimization. by Amartya Bhattacharjya.

System 40

System Analytics Data Customer Experience 40

PYMNTS

JUNE 24, 2016

Through an effort to embrace technology and make a pivot to digital, Netflix was able to break out of its rut and bring customers a disruptive offering: digital delivery and streaming media across a variety of media — essentially taking manual out of the equation. A recap of the webinar event is below: Automating Invoice-To-Cash. .

Cards 109

Cards System Payments Technology 109

Gonzobanker

NOVEMBER 5, 2018

What kind of individual is needed to create a differentiated customer experience? People who like to make things easy for customers. But also look for those eager to be advocates and those who love leading a customer through the journey. And it’s not just finding a person with technology swag and paying them more.

Payments 103

Payments Cards Apple Tools 103

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. Developments in technology have made it possible for people to use ATMs without physically entering their card into the machine. A developing technology.

ATM 40

ATM Cards Examples Technology 40

FICO

JUNE 1, 2017

How do I up the ante to work heavy workloads in bucket 1 adequately, while maintaining a good customer experience? Remember that even when customers do cure and come back on the books, you may have to carry their lifetime provision for a longer time. Review the whole bank’s operating model.

Analytics 75

Analytics Meeting Strategy Risk Management 75

Abrigo

MAY 8, 2024

You might also like this webinar, "The check's in the mail: Understanding and preventing check fraud." WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial.

Examples 221

Examples Fraud Resources Risk Management 221

Abrigo

FEBRUARY 6, 2024

You might also like this on-demand webinar explaining how fraudsters use checks to their advantage. Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud.

Fraud 221

Fraud Training Trends Regional 221

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success.

Lending 221

Lending Technology Survey Examples 221

PYMNTS

OCTOBER 29, 2019

CUNA Mutual Group reported last month that 177 fewer CUs operated than in the year prior, with mergers and acquisitions accounting for many of these losses. Third-party technology providers are also finding partnership opportunities in the CU space. Developments From Around The Credit Union World. About the Tracker.

Data 103

Data Maine Analytics Case Study 103

Abrigo

SEPTEMBER 20, 2021

You might also like this whitepaper: "Beyond PPP: Propel Growth and Profitability with Technology.". Possible operating changes In addition, some lenders will need operating changes, such as with their application process. We can help you improve efficiency and the customer experience of the business loan origination process.

Lending 195

Lending Data Compliance Regulation 195

FICO

JANUARY 18, 2023

Ulrich Wiesner noted that customers under financial stress should be spoken to sooner rather than later, so that there is sufficient time to resolve the problem and prevent accounts from rolling to later stages of delinquency. Mini Workflows Define the Customer Experience. Changing the Operating Model in Debt Collection.

Strategy 52

Strategy Analytics Data Resources 52

FICO

NOVEMBER 15, 2022

See why great digital experience doesn’t always mean great customer experience —and how to excel at both. Watch the webinar Putting Your Analytics Into Action. Matt Cox is vice president and general manager of Europe, the Middle East and Africa for FICO, overseeing operations across the region. Matt Cox.

Analytics 52

Analytics Fraud Case Study National 52

PYMNTS

DECEMBER 21, 2016

Merchants today are clearly looking at omnichannel as a way to not only boost sales but improve the customer experience but, with that, comes a certain level of complexity,” Gass explained. But for merchants, the concept of omnichannel may depend on the nature of their business.

Mobile 100

Mobile Retail social media Payments 100