PYMNTS

OCTOBER 20, 2017

ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.

ATM 101

ATM Operations Customer Experience Security 101

Abrigo

FEBRUARY 27, 2020

They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. The types of inefficiencies and delays are those that can also result in unhappy customers and staff. The sample, while not necessarily representative of the entire universe of U.S. Learn More.

Lending 243

Lending Survey Data System 243

Abrigo

MARCH 2, 2023

But when a storm hit, limitations on the back end due to its insufficient operations technology hampered Southwest’s ability to handle the most basic customer service in that industry: getting customers safely where they needed to be. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation.

Strategy 77

Strategy Cyber Security Survey Security 77

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. We have webinars , whitepapers , and other resources to make your job easier. or largely focused on the domestic banking market.

Community 195

Community Lending Maine Resources 195

Abrigo

AUGUST 26, 2016

Sageworks Senior Risk Management Consultant Rob Ashbaugh said many financial institutions are focusing on portfolio growth in order to offset the profit-pinching effects of low interest rates and thin margins. Eleven percent of bankers said improving the customer experience is the most important priority, according to Sageworks’ survey.

Survey 150

Survey Risk Management Leadership Strategy 150

Celent Banking

SEPTEMBER 9, 2016

Recognising that technology is a key enabler for efficient treasury operations, an increasing number of Fintech firms are creating specialized solutions for corporate financial management. As baby boomers retire, financial management staff is getting younger reflecting the demographic changes influencing Fintech growth.

Fintech 100

Fintech Innovation Regulation Big Data 100

Accenture

SEPTEMBER 13, 2019

Working directly with our financial services clients on strategic, operational and technical issues, he is on the front lines of the evolution of real-time payments. Many view instant payments as a powerful catalyst to re-architect financial infrastructures and how payments are managed. We get packages delivered in an hour.

United States 151

United States Payments US Survey 151

Gonzobanker

JULY 10, 2020

How do we elevate our credit and operational risk visibility to ensure capital preservation and demonstrate strength to stakeholders? Now that the PPP frenzy is over, get ahead of your next loan opportunity and start managing your portfolios. Elevate priorities that support digital, automation and customer experience.

Risk Management 88

Risk Management Capital Strategy social media 88

FICO

SEPTEMBER 18, 2019

Automotive collections and recovery professionals are under constant pressure to do more—collect more money, be proactive (instead of reactive) when it comes to high-risk accounts, become more operationally efficient, improve customer satisfaction—all while dealing with increasing resource constraints. . Intelligent Customer Communication.

Strategy 40

Strategy Analytics Customer Experience Management 40

NCR

DECEMBER 12, 2017

From May 25 th 2018, all European Union member states will be required to comply with new rules that will have a significant impact on how all businesses based in the EU – as well as many organizations from other parts of the world – manage and use personal data. Image credit: iStockphoto/peterhowell.

Data 56

Data Regulation Compliance Management 56

Cisco

APRIL 2, 2018

The leaders of financial institutions are seeing that their customers want to manage their money in the same way they now shop, communicate and learn; using digital tools, social media and mobile apps. Digital transformation is now essential for banks, wealth management firms and insurance companies to survive.

social media 48

social media Tools Industry Retail 48

FICO

JUNE 16, 2022

In order to deal with the rising cost of living and other challenges, anyone managing collections portfolios and effective debt recovery strategies needs these capabilities. As a result: Creditors lost good future customers at scale. Poor customer experience and debt-related stress were needlessly aggravated.

Meeting 52

Meeting Analytics Strategy Data 52

CB Insights

SEPTEMBER 21, 2017

Amazon Strategy Webinar. The branded service became available for Amazon electronic products in Spain and Italy in November 2016 and also now operates in Germany and France. In terms of UX, the purchase flow for Amazon Protect is integrated directly into the checkout process, as shown below in orange. ”

Branding 34

Branding UX Google Strategy 34

FICO

MARCH 30, 2020

Treating these customers with the right outcomes now, will generate a lifetime of loyalty. Operations are simply trying to deal with the huge increase of customer calls, driven by the respective relief and earning protection programs across the different markets. When the initial tidal wave of customer calls starts to lessen.

US 81

US Strategy Policies Data 81

FICO

JUNE 1, 2017

Like GDPR, IFRS 9 poses major challenges for collectors , just as it does for accountants, IT, risk managers and anyone else in the credit business. How do I up the ante to work heavy workloads in bucket 1 adequately, while maintaining a good customer experience? Review the whole bank’s operating model.

Analytics 75

Analytics Meeting Strategy Risk Management 75

William Mills

NOVEMBER 1, 2016

Personally, I found two other findings more exciting because of how they validated what I have observed among my peers and clients: CMOs having added responsibilities that may include tasks falling within customer experience or sales, for example; and. He explains that his team operates with a data-oriented mentality.

Technology 40

Technology US Customer Experience Marketing 40

Social Assurance

DECEMBER 31, 2020

To help answer these questions, Social Assurance recently sat down with Charles LeFevre, Chief Operations and Client Experience Officer for Fidelity Bank. In the in-depth discussion, Charles provided his insights on customer experiences, team dynamics, remote work settings, internal policies and so much more.

Compliance 15

Compliance Customer Experience Meeting Branding 15

PYMNTS

JUNE 24, 2016

A recap of the webinar event is below: Automating Invoice-To-Cash. . But Jordan explained that there are solutions in place that can provide the ability and flexibility needed to deliver invoices to customers in any format that they like with one simple interface in their ERP system. Their processes are both dated and inefficient.

Cards 109

Cards System Payments Technology 109

Abrigo

MAY 8, 2024

You might also like this webinar, "The check's in the mail: Understanding and preventing check fraud." WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Introduce key takeaway below. This short be 2 lines max.

Examples 221

Examples Fraud Resources Risk Management 221

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. And how much more convenient for them [the recipient] to operate on a code basis, with a one-off code, rather than actually having to have a card they use at the ATM.”

ATM 40

ATM Cards Examples Technology 40

FICO

JANUARY 9, 2018

Bruce Curry explained how customers move from bucket to bucket under IFRS 9, and offered a list of action items for collections managers. Build your 30-day plan: “IFRS 9 says if a customer’s risk deteriorates — including becoming 31 days overdue — they go into Stage 2, and you have to start holding lifetime impairment.

Analytics 40

Analytics Regulation Data social media 40

Abrigo

FEBRUARY 6, 2024

You might also like this on-demand webinar explaining how fraudsters use checks to their advantage. Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud.

Fraud 221

Fraud Training Trends Regional 221

FICO

FEBRUARY 1, 2021

Key to providing acceptable customer experiences is the way in which banks verify that applicants are who they say they are. Identity verification, required to prevent fraud and meet eKYC regulatory requirements, can also be the one that introduces friction and causes customers to abandon applications.

Customer Experience 52

Customer Experience Survey Strategy eBook 52

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. In this webinar, we’ll dive into the AI startups and use cases making the biggest impact in retail, looking at investments, patents, and the store of the future. RadioShack.

Retail 78

Retail Branding Company Capital 78

FICO

JANUARY 18, 2023

These factors and others led our experts in debt collection to address ways that lenders can manage the rising number of people in the collections queue. Mini Workflows Define the Customer Experience. This allows you to keep these workflows in existing case management systems, like legacy collection systems or CRM solutions.

Strategy 52

Strategy Analytics Data Resources 52

Abrigo

SEPTEMBER 20, 2021

The data is intended to help the CFPB enforce fair lending laws and could also be used by the government and small business lenders to identify the needs of businesses, said Michelle Lucci, Abrigo Regulatory Compliance Manager. We can help you improve efficiency and the customer experience of the business loan origination process.

Lending 195

Lending Data Compliance Regulation 195

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Meanwhile, businesses that flourished in the pandemic may look to expand operations.

Lending 221

Lending Technology Survey Examples 221

FICO

NOVEMBER 15, 2022

While there’s a tendency to focus Next Best Actions primarily on acquisition and customer management, they’re equally applicable to collections, loss prevention and recovery. Ultimately, it results in far more effective identification and engagements with vulnerable customers, leading to long-term, sustainable debt solutions.

Analytics 52

Analytics Fraud Case Study National 52

PYMNTS

DECEMBER 21, 2016

Merchants today are clearly looking at omnichannel as a way to not only boost sales but improve the customer experience but, with that, comes a certain level of complexity,” Gass explained. But for merchants, the concept of omnichannel may depend on the nature of their business.

Mobile 100

Mobile Retail social media Payments 100