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Good Customer Service, Does it Create Good Customer Experiences?

Perficient

This transition is never the easiest for either party, but businesses must adapt and step up their game when accommodating and providing a seamless shopping experience for their customers. Here are tips discussed to ensure customers receive the best shopping experience in conjunction with an unexpected, digital switch.

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Insights and understanding – the key to customer experience?

NCR

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

We have webinars , whitepapers , and other resources to make your job easier. In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. or largely focused on the domestic banking market.

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Is there a real business case to going digital?

Cisco

The leaders of financial institutions are seeing that their customers want to manage their money in the same way they now shop, communicate and learn; using digital tools, social media and mobile apps. Go to the Industry Transformation Partner Guide to register.

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Are you a bull or a bear, and how will it impact your planning for 2020 and beyond?

Gonzobanker

How do we elevate our credit and operational risk visibility to ensure capital preservation and demonstrate strength to stakeholders? Elevate priorities that support digital, automation and customer experience. a live webinar during which they’ll dig deeper into this topic. What businesses need capital in the interim?

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PSA: Technology Is For Us Too, CTOs Aren’t the Only Ones with Tech in Their Budget

William Mills

Personally, I found two other findings more exciting because of how they validated what I have observed among my peers and clients: CMOs having added responsibilities that may include tasks falling within customer experience or sales, for example; and. He explains that his team operates with a data-oriented mentality.

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Top 5 Collections Posts: Getting Ready for IFRS 9 and GDPR

FICO

How do I up the ante to work heavy workloads in bucket 1 adequately, while maintaining a good customer experience? With IFRS 9, though, the business might not want those customers back on the portfolio, because they consume more capital because of the higher provisions on them.”. Review the whole bank’s operating model.