Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location.

America 109

America Customer Experience Operations Survey 109

PYMNTS

NOVEMBER 17, 2020

A European Commission survey from earlier this year revealed that only 21 percent of those who were scammed reported it, and that share rises to 44 percent when stolen amounts exceed €50 ($59 USD). FIs were able to return £39 million ($51 million USD) to victims, however. Another report from the Federal Trade Commission determined that U.S.

Fraud 223

Fraud Payments Survey Security 223

PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3 The onus thus falls on retailers to protect their customers, which said customers agree with wholeheartedly.

Fraud 189

Fraud Analytics Data Retail 189

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Perficient

JULY 11, 2022

Since Square purchased Afterpay, customers can get an Afterpay card to use with participating retailers that operate with Square, which lets customers use Afterpay for in-store purchases. Afterpay is offered at thousands of merchants – notable names include Nordstrom, Bed, Bath & Beyond, and Nike.

Fintech 474

Fintech Trends South Dakota Apple 474

Cisco

APRIL 26, 2022

These include institution-wide standards for data infrastructure, governance, and security, as well as business- specific needs related to data acquisition, data science, compliance, and more. Creating new customer value from AI. This requires integrated, cloud-neutral connectivity, security, and management capabilities.

Big Data 148

Big Data Data Analytics Examples 148

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. Impressively, 85% of the companies surveyed rated their institution’s responsiveness as meeting or exceeding expectations.

Innovation 123

Innovation Customer Experience Survey Meeting 123

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

JULY 24, 2019

According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. percent of surveyed AP professionals paid invoices via paper check. FIs do see the benefits, according to a survey by Citizens Commercial Banking.

Payments 167

Payments Survey Community Bank Fraud 167

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. Enterprise Fraud Solution Buyers Want More Agility, More Data.

Fraud 52

Fraud Data Survey Regional 52

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. Fintechs were nearly all born in the cloud and they operate with a nimbleness that enables them to serve customers very effectively. Banks want immediate scalability.

Customer Experience 156

Customer Experience Innovation Fintech System 156

PYMNTS

MAY 29, 2018

NSO makes cybersurveillance products, including Pegasus spyware, and sells them primarily to government security agencies. At the time, an NSO spokesman said that NSO doesn’t operate its systems and requires customers to use them lawfully “for the prevention and investigation of crimes.”. ” Verint recently reported $1.1

Groups 164

Groups System San Francisco Software 164

PYMNTS

APRIL 14, 2017

It’s no surprise that in-store technology is increasingly a priority among brick-and-mortar retailers as a means to boost operations, meeting consumer demand and competing with the growth of Commerce’s market share (especially Amazon). based respondents surveyed identified cost as a barrier. “In Fifty-nine percent of U.S.

Maine 101

Maine Survey Retail Meeting 101

PYMNTS

OCTOBER 28, 2019

Many businesses struggle with distinguishing friendly fraud from criminal fraud, limiting their ability to effectively fight chargebacks and deliver an optimal customer experience,” said Brad Wiskirchen, CEO of Kount. Kount and all-in-one payment platform BlueSnap released the Internet Retailer survey and report last week.

Fraud 101

Fraud Customer Experience Analytics Survey 101

Cisco

MARCH 3, 2021

Financial Services institutions have experienced unforeseen challenges and significant disruption during the Pandemic and beyond, but also unprecedented opportunities to accelerate growth and digitize business operations to enhance employee productivity, customer experience, and innovation. Now they ARE the business.

Strategy 77

Strategy Cyber Security Survey Security 77

PYMNTS

MARCH 14, 2018

ACI Worldwide and Ovum found in their “2018 ASEAN Payments Insight Survey: Real-Time Payments Modernization and Innovation” report that 82 percent of survey respondents believe real-time payments will drive revenue growth. More than three-quarters expect faster payments to save them money.

Payments 110

Payments Regional Survey Innovation 110

PYMNTS

NOVEMBER 9, 2018

The ascent of eCommerce and the digital tools that support it have made it easier — in both theory and practice — for retailers to not only see how consumers browse and what they buy (to analyze the entire path to purchase), but to get to know them in the same ways as those old-time general store operators who served small towns.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

APRIL 16, 2020

As of the end of 2019, eCommerce was about 15 percent of total commerce, Ekata Vice President of Strategy and Operations Arjun Kakkar told PYMNTS in a recent conversation. The first is that 80 percent of those they surveyed planned to use the upgrade as a strategic lever to gain advantage in the market.

Meeting 170

Meeting Fraud Analysis Data 170

Accenture

SEPTEMBER 13, 2019

Working directly with our financial services clients on strategic, operational and technical issues, he is on the front lines of the evolution of real-time payments. Those we surveyed in the Accenture 2019 Global Payments Survey see instant payments fast becoming the industry standard. We get packages delivered in an hour.

United States 151

United States Payments US Survey 151

PYMNTS

SEPTEMBER 13, 2016

The firm said that an analysis of the top 50 debit card issuers in the United States showed that FIs adopting the instant issuance experience typically see 50 percent growth in purchase volumes, with a 34 percent boost in transactions, when measured against FIs that do not offer instant issuance. in the past year.

Case Study 100

Case Study United States Analysis National 100

Accenture

OCTOBER 14, 2019

Delivering such payments-driven propositions to drive top-line growth and efficient operations for credit issuers requires banks and other payments players to, well, innovate. 1 Accenture analysis of outstanding loan data from World Bank, Euromonitor 2019. 2 RatePAY. This makes descriptive reference to trademarks that may be owned by others.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. Most survey respondents told JPMorgan that, though they conduct banking online, there are some processes that require in-person or over-the-phone interactions with their banks.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

SEPTEMBER 14, 2016

million in 2009, before new and more sophisticated security measures took effect. As new payment types are introduced, organizations need to prepare and learn from prior experiences. ACI advocates that effective fraud prevention means firms must monitor cohesively across the channels in which they operate.

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

JANUARY 13, 2020

During the session, Karen Webster talked with Amyn Dhala, vice president, global product management, AI Express, Mastercard, about what it will take to get AI into more financial institutions (FIs) and other operations in the coming years. percent of banks in our survey equipped with genuine AI systems. Take just a few data points: 63.6

Fraud 207

Fraud Customer Experience Data Technology 207

PYMNTS

APRIL 30, 2019

Along the way, retailers are leveraging, and will continue to leverage, the latest payments technology developments to maximize revenue, while maintaining security of the transactions themselves. He noted that software solutions also improve the customer experience through marketing schemes and loyalty promotions.

Retail 138

Retail Data Operations Payments 138

PYMNTS

NOVEMBER 27, 2018

Consumers may secure the majority of payments innovation efforts, but when it comes to cross-border payments, the opportunity undoubtedly lies in corporate transactions. At a broader level, security and choice will remain paramount demands for consumers and businesses alike.

Payments 123

Payments Innovation Comparison Meeting 123

FICO

JANUARY 19, 2021

According to an Aite Group survey of U.S. This presents a challenge to banks, as to be competitive in digital lending they need to provide a superior customer experience. The key to resolving the tension between customer experience and fraud prevention is to ensure that the bank is using an integrated platform.

Fraud 52

Fraud Customer Experience Security Data 52

Gonzobanker

JULY 8, 2022

While experience is a critical ingredient for the top technology role, it’s important to recognize that decades of experience translate to a leader who grew up in the “tactical” era of technology. The operational world of cash, checks, deposit slips, passbooks, and teller terminals used to dominate bank tech budgets.

Resources 146

Resources Leadership Technology Management 146

PYMNTS

MAY 26, 2016

There is a lot of opportunity to remove friction from the payments experience. But according to newly released research by the NRA (National Restaurant Association — or buns, not guns, as it is fond of saying), a third of restaurant operators say they are behind in tech use. What The Data Shows. But not for every establishment.

Mobile 132

Mobile Payments Las Vegas Operations 132

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. Cyber security is more than just “top of mind.” What we’re reading on Cyber Security: 1.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

AUGUST 15, 2017

In fact, many value that convenience above even the security of their payment information. A 2016 Oracle Hospitality survey showed 39 percent of these young consumers are already using mobile order-ahead, and 41 percent want to use it even more liberally — for instance, to order from their tables within a restaurant.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. At the end of the day, he noted, trust is the critical element at credit unions, and the main differentiator between credit union customers and other banking customers. The Security Core.

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

OCTOBER 24, 2018

23) it had debuted Sift Insights, billed as a reporting suite that offers a view of how fraud hits corporate top and operating lines, and impacts customer experience. It’s no secret that executives know they need data at their fingertips to get a sense of what is going on with the daily minutiae of their operations.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

FICO

DECEMBER 2, 2020

With face to face interactions limited due to the impact of Covid-19 the financial services sector can now look to grow their businesses using their websites and apps – but what will their customers think? FICO carried out a survey earlier this year with 500 Malaysian adults to find out. How FICO helps. www.fico.com/identity.

Survey 72

Survey Regional Compliance Fraud 72

PYMNTS

MARCH 3, 2020

Digital-first transformations can improve personalization and operating efficiencies, but they also bring challenges, including adoption-related costs and new avenues for fraud. The following Deep Dive explores the benefits digital-first banking can offer customers as well as the challenges inherent in such transformations.

ATM 151

ATM Fraud Study Regional 151