Perficient

FEBRUARY 27, 2024

Platform Modernization: Enhancing Efficiency Across the Value Chain Organizations are actively embracing artificial intelligence (AI) and cloud technologies to streamline operations and gain insights. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

ATM Marketplace

FEBRUARY 14, 2019

See how this industry leader is using top-notch technology including biometrics, document authentication and facial recognition to streamline security operations and improve the customer experience.

Customer Experience 54

Customer Experience Security ATM Operations 54

Bank Innovation

MARCH 13, 2019

The customer experience in banking will change drastically over the next 10 years said panelists at the Bank Innovation Ignite 2019 in Seattle on Tuesday.

Customer Experience 150

Customer Experience Seattle Innovation Groups 150

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. Information security is complex, never ending, and daunting.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Jason has been with Citizens for three years, leading the Fraud Detection and Claims Operations teams since 2016.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

Perficient

AUGUST 13, 2021

We’ve all heard it’s cheaper to keep a customer than to secure a new one. In the personal lines market, satisfied customers are 80% more likely to retain with a carrier, a metric that supports higher lifetime values and reduced customer churn expense. In short, a brand attracts shoppers, but pricing closes the deal.

Policies 294

Policies Customer Experience Branding Survey 294

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 108

Operations System Groups Technology 108

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. FinTechs can supplement their customer data by tapping third-party repositories as well. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

PYMNTS

JANUARY 22, 2021

Westlake has already sent several million dollars over the RTP network during the pandemic, according to Westlake’s Director of Accounting Operations Raul Alvarez. As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place.

Security 141

Security Fraud Tools Customer Experience 141

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. New skill sets are required to operate in a digital environment. Consumers and distribution partners alike have experienced the impact digital interactions bring.

Strategy 332

Strategy Tools Industry Customer Experience 332

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Customers engage with companies that demonstrate authentic knowledge of their relationship.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

PYMNTS

MAY 22, 2018

based company whose artificial intelligence-powered software platform enables in-home network security for network operators, after a Series B funding round. International expansion is on tap for CUJO , a U.S.-based Charter Communications led the latest CUJO funding round.

Security 108

Security Capital Customer Experience Mobile 108

Perficient

NOVEMBER 17, 2020

IBM Cloud Paks are software solutions that provide a more secured way to move business operations to cloud services. This platform provides a way for users to create customized and digitized applications that cut-down on time spent preforming certain day-to-day tasks. What is IBM Cloud Pak for Automation?

User Experience 294

User Experience Customer Experience Operations Software 294

PYMNTS

DECEMBER 20, 2016

Which Mike Keegan, CEO of Transaction Network Services , said can only spell trouble for consumer adoption unless consumers are convinced that interacting with them digitally is totally secure. Instead, Keegan said operators can ensure more secure connections by establishing a direct link between the machines and the payment environment.

Security 100

Security Retail Payments Data 100

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Perficient

JUNE 1, 2023

Banking: Enhance cross-selling and customer acquisition efforts through connected banking by delivering personalized and targeted campaigns. Boost operational efficiency and rapid scalability by effortlessly generating new documents using existing data and content with the help of AI-powered document creation.

Compliance 251

Compliance Industry Regulation Data 251

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

Cisco

NOVEMBER 23, 2020

Meet the secure branch of the future. Providing reliable, secure connectivity while turning data into intelligent insights about how your branch infrastructure is operating—and how it can operate better—is critical. Teams are able to connect to a secure network from any location for mission-critical and sensitive data.

Customer Experience 149

Customer Experience Analytics Video Resources 149

PYMNTS

AUGUST 1, 2019

Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors. KiwiCo , a monthly science, technology, engineering, and math (STEM) subscription box for children, is improving its security practices by partnering with third-party providers.

Security 108

Security Cards Fraud Survey 108

PYMNTS

APRIL 23, 2019

Sports and fantasy sports gambling operations are a big deal in the U.S., Many betting operations are tempting targets for fraudsters and other bad actors, however – especially online operations that do not require face-to-face customer interaction. with consumers betting more than $990 million in January alone.

Security 108

Security Puerto Rico Data Operations 108

PYMNTS

OCTOBER 1, 2019

where at least one vital and robust sector of commerce has yet to adopt the global security standard en masse. The big [operators] have financial balance sheets that can support construction projects,” he told PYMNTS, “but the smaller ones will be challenged.”. 1, 2020 — at one point, the deadline was in 2017. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back.

Operations 109

Operations Technology Examples Mobile 109

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

Bobsguide

JUNE 3, 2022

WWS solves major industry challenges such as improving self-service security or enhancing the retail banking customer experience of digital self-service banking. Q: What can organisations do to improve the security of the ATM ecosystem and enhance the user experience at ATMs?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

OCTOBER 2, 2020

will hire workers online to make the process more simple and secure. million new customers via digital channels in the second quarter. we know the holiday season will be different this year, and are committed to helping our teams provide our loyal customers with a safe and seamless shopping experience for all their gifting needs.”.

Customer Experience 252

Customer Experience Branding Retail Online 252

PYMNTS

DECEMBER 12, 2019

No matter where one goes, and no matter what goods or services they sell, Kount ‘s Chief Customer Experience Officer Rich Stuppy told PYMNTS in a recent conversation, the transition to digital will inevitably involve running headlong into the loving embrace of fraudsters. However, that blissful ignorance has a short shelf life.

Security 132

Security Fraud Cards Data 132

PYMNTS

JUNE 15, 2017

Security isn’t just about catching the bad guys as they run away with store merchandise. And as part of a network, they can be a key piece in the preventative puzzle, triggering other elements of the security suite to activate. All of those data points can be used to improve the customer experience for the good guys.

Fraud 101

Fraud Security Video Retail 101

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Accenture

JUNE 9, 2020

In my previous posts in this series, I talked about the importance of getting technology, security, operating models and governance right when navigating the Open Banking journey. Open Banking requires and depends on partnerships—from suppliers to business collaborators and from vendors to customers.

Security 221

Security Operations Technology Customer Experience 221

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. Commerce disruptor Amazon has found value in operating physical stores, financial institutions should be able as well. Branches must be adaptive to serve evolving customer expectations. Empower the branch.

America 109

America Customer Experience Operations Survey 109

Cisco

MARCH 26, 2021

The imperative to connect in the most secure, flexible, and productive ways possible – from anywhere, at any time — is more critical than ever. Hear how Cisco’s customers have responded and scaled quickly to meet ever-changing opportunities and challenges. Financial Services.

Customer Experience 71

Customer Experience Retail Operations Security 71

PYMNTS

FEBRUARY 25, 2019

25) that they have launched new technology that speeds contactless payments for mass transit and lowers the cost for transit organizations and operators to offer that payment option. Visa and Planeta said on Monday (Feb.

Payments 142

Payments Metro Operations Customer Experience 142

PYMNTS

FEBRUARY 26, 2020

The Sightline platform integrates with the i2c agile processing vehicle and APIs to deliver Play+, a cashless solution that gives gaming operators the ability to move money in real-time between tables, slots, and kiosks. Going cashless also aids cost-cutting by way of more efficient operations.

Oregon 232

Oregon Pennsylvania Innovation Operations 232