FICO

FEBRUARY 16, 2022

Banks must be prepared to help stop scams, including making customers more aware of the danger, all while continuing to ensure an exemplary customer experience. FICO published our 2021 Digital Consumer Banking and Fraud Survey today that emphasizes consumer perspectives on customer experience and fraud prevention management.

Survey 52

Survey Fraud US Customer Experience 52

Perficient

AUGUST 13, 2021

A brand may bring a customer in the door, but pricing seals the deal. A JD Power survey found that 54% of auto insurance customers took some policy action to control the cost of their policy, including 17% who reduced coverage and 12% increased deductibles. The pandemic accelerated this trend.

Policies 294

Policies Customer Experience Branding Survey 294

FICO

DECEMBER 13, 2022

Biometric Security Crucial for Fraud Protection and CX. Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. Customers Prefer Easy & Safe. Customers Prefer Easy & Safe. Customers Resist Friction.

Fraud 52

Fraud Security Survey Customer Experience 52

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Yet along with digital adoption, FIs are also butting up against entrenched consumer thinking that creates security risks.

Survey 52

Survey Fraud Digital Banking social media 52

FICO

FEBRUARY 2, 2022

Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. It’s difficult, but embracing new technology means that we have the opportunity – nay, the imperative – to focus on humanizing the customer experience. Leverage technology (e.g.,

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JUNE 4, 2019

Gauthier said that through a survey, Amazon Pay found that about 40 percent of people would use voice assistants over the course of the next three years. What may be holding many consumers back from making the leap to voice shopping, however, are the potential security risks. The potential is phenomenal,” Gauthier said.

Security 145

Security Payments Survey Mobile 145

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

AUGUST 1, 2019

Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors. KiwiCo , a monthly science, technology, engineering, and math (STEM) subscription box for children, is improving its security practices by partnering with third-party providers.

Security 108

Security Cards Fraud Survey 108

PYMNTS

MARCH 28, 2018

Fewer than half of companies surveyed by Marsh and Microsoft earlier this year say they estimate financial losses from cyberattacks. Compromise Security For Customer Experience. The evolution of the internet means customers are more demanding, and less patient, Lee said. Chargebacks affect the bottom line.

Security 110

Security Strategy Fraud Customer Experience 110

PYMNTS

OCTOBER 16, 2020

Going straight to the heart of the matter, PYMNTS’ October Digital Identity Tracker® , done in collaboration with Jumio , states that “consumers’ growing digital habits are prompting many digital identity solution providers to view verification as part of the consumer engagement process as well as a means to ensure security and privacy.”.

Security 189

Security Knowledge Base Customer Experience Retail 189

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. But a new survey shows a new urgency. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

DECEMBER 20, 2016

Which Mike Keegan, CEO of Transaction Network Services , said can only spell trouble for consumer adoption unless consumers are convinced that interacting with them digitally is totally secure. To gain some insight into the unattended space, TNS surveyed consumers across the U.S., Here are the three data points they dug into.

Security 100

Security Retail Payments Data 100

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

APRIL 14, 2022

With sound data and good process design, technology offers the infinite potential to drive competitive advantages in the commerce experience. A recent industry survey revealed that younger consumers (under 55) are three times more likely to switch carriers based on digital tool availability. . Understanding Our People .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

JULY 13, 2020

This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement. This Deep Dive examines how ATOs are launched and what FIs are doing to better identify and stop such attempts while safeguarding customers’ experiences.

Security 147

Security Fraud Survey Customer Experience 147

FICO

MARCH 13, 2019

Does this extend to conumser experiences and perceptions around vehicle finacing? To answer that question (and more), FICO has released the findings from our second annual global consumer survey on vehicle finance perceptions. Canadian consumers were the most likely to secure financing through dealerships—66%.

Survey 73

Survey US eBook Online 73

PYMNTS

FEBRUARY 18, 2020

Banks are increasingly embracing new channels to offer seamless omnichannel services to their customers, but doing so often creates silos that handle large amounts of collected data. Fraud orchestration can help solve this issue as it allows banks to build holistic fraud prevention defense systems and gain 360-degree views of their customers.

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

DECEMBER 27, 2018

As seen in 2018 , new questions emerged over small businesses’ trust in open banking, corporate awareness of what it means, and how financial institutions will continue to manage security of the data as it moves between systems. The top trends in the payments industry all have customer experience as the biggest driver for payments.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

NOVEMBER 17, 2020

A European Commission survey from earlier this year revealed that only 21 percent of those who were scammed reported it, and that share rises to 44 percent when stolen amounts exceed €50 ($59 USD). FIs were able to return £39 million ($51 million USD) to victims, however. Another report from the Federal Trade Commission determined that U.S.

Fraud 223

Fraud Payments Survey Security 223

Insights on Business

JULY 23, 2018

That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. Quest for secure digital platforms. Moreover, 66 percent believe that most organizations will continue to partner with third-parties more extensively.

Innovation 96

Innovation Security Case Study Strategy 96

PYMNTS

SEPTEMBER 12, 2016

The results of the survey show a discerning customer who wants fast shipping and is willing to pay for it when it counts. Fulfillment and a coveted unboxing experience is a huge part of that.”. But speed is not the only way for eCommerce retailers to build loyalty: Packaging aesthetics are also top of mind.

Branding 100

Branding Security Survey Retail 100

PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3 The onus thus falls on retailers to protect their customers, which said customers agree with wholeheartedly.

Fraud 189

Fraud Analytics Data Retail 189

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. Branches must be adaptive to serve evolving customer expectations. Empower the branch.

America 109

America Customer Experience Operations Survey 109

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

DECEMBER 11, 2019

In surveying mobile card app usage for the December 2019 Bridging the Gap: Mobile Card App Adoption Report , PYMNTS found a vibrant, growing payments ecosystem. Just beneath the smartphone glass, brainy new tech is powering payments in ways that emphasize security and speed, while keeping one eye fixed on customer experience.

Mobile 132

Mobile Cards Survey Millennials 132

Abrigo

MARCH 15, 2022

They see that allowing members or customers to quickly open and fund accounts online: Creates a bridge to new commercial and consumer relationships and Offers a moat around existing relationships to protect them from competition Online account opening more than doubled at most banks between 2019 and 2020, according to the ABA Banking Journal.

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

JULY 24, 2019

According to a recent survey , 90 percent of businesses now expect real-time payments – but, as with many innovations, there is a gap between expectations and reality. percent of surveyed AP professionals paid invoices via paper check. FIs do see the benefits, according to a survey by Citizens Commercial Banking.

Payments 167

Payments Survey Community Bank Fraud 167

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Perficient

JULY 11, 2022

According to a survey by Lending Tree , nearly 70% of BNPL users admit to spending more on purchases when BNPL is an option than they do if they have to pay for everything upfront, bringing up the average value per order and resulting in higher profits for participating merchants. Looking Ahead in the BNPL Landscape.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. This will give them more time and flexibility, according to the FI.

Report 247

Report Guam Hawaii Security 247

PYMNTS

MARCH 13, 2019

A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to financial services, as reported by Enterprise Innovation. Additionally, as many as 46 percent expect to see better customer experiences.

Study 155

Study Customer Experience Fintech Survey 155

PYMNTS

MARCH 27, 2020

percent) of those users don’t like the experience as it’s generally configured. That can’t be good news for the security chiefs at financial institutions (FIs), who have their hands full with genuine bad actors, a shifting compliance landscape and a business environment that’s in an indeterminate period of disarray from the COVID-19 pandemic.

Mobile 190

Mobile Millennials Digital Banking Security 190

PYMNTS

SEPTEMBER 13, 2018

Discover is zeroing in on cash back rewards for its corporate customers, offering unlimited 1.5 Additional features of the new card include Social Security alerts, which notify cardholders if Discover finds their Social Security numbers on “risky websites,” as well as free access to their FICO Credit Scores.

Cards 117

Cards Customer Experience Security Management 117