Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. According to the survey, nearly 70 percent of executives said they are extremely or very concerned about the cybersecurity of online banking systems and portals.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

OCTOBER 16, 2020

Going straight to the heart of the matter, PYMNTS’ October Digital Identity Tracker® , done in collaboration with Jumio , states that “consumers’ growing digital habits are prompting many digital identity solution providers to view verification as part of the consumer engagement process as well as a means to ensure security and privacy.”.

Security 189

Security Knowledge Base Customer Experience Retail 189

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. But a new survey shows a new urgency. The customer experience online has dozens of critical elements.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

JANUARY 13, 2021

Experts predicted that up to $190 billion would be spent online this year, a 35.8 The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

AUGUST 1, 2019

Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors. KiwiCo , a monthly science, technology, engineering, and math (STEM) subscription box for children, is improving its security practices by partnering with third-party providers.

Security 108

Security Cards Fraud Survey 108

PYMNTS

MARCH 28, 2018

While Sift initially launched as a chargeback fraud specialist, Lee recently told PYMNTS that market conditions have led customers to broaden their demands. People are putting more of their digital identities online, and as a result, we’ve been hearing from companies that say, ‘We have our chargebacks under control.

Security 110

Security Strategy Fraud Customer Experience 110

FICO

MARCH 13, 2019

To answer that question (and more), FICO has released the findings from our second annual global consumer survey on vehicle finance perceptions. US consumers showed an increasing appetite for online financing—an 8% YoY increase. US consumers showed an increasing appetite for online financing—an 8% YoY increase. 13% of U.S.

Survey 73

Survey US eBook Online 73

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. To learn more about how slow or piecemeal address verification can cause frictions in the consumer experience, visit the Tracker’s Deep Dive.

Report 247

Report Guam Hawaii Security 247

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

SEPTEMBER 12, 2016

A study by Dotcom Distribution, a logistics and fulfillment firm, found that close to 90 percent of online shoppers consider delivery times central to their decision to shop with an eCommerce brand in the future. The results of the survey show a discerning customer who wants fast shipping and is willing to pay for it when it counts.

Branding 100

Branding Security Survey Retail 100

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. But, the reality was, even though I felt more financially secure, I wasn’t technically in any less debt than I would have been had I just bought the shoes outright.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

DECEMBER 27, 2018

As seen in 2018 , new questions emerged over small businesses’ trust in open banking, corporate awareness of what it means, and how financial institutions will continue to manage security of the data as it moves between systems. The top trends in the payments industry all have customer experience as the biggest driver for payments.

Customer Experience 191

Customer Experience Survey Trends Data 191

FICO

JULY 4, 2018

For many years, bank fraud teams have had to worry not only about tackling fraud but also about the impact that security and fraud prevention measures have on their customers. You probably knew that already, but the extent of the frustration is interesting: 77% think that security measures are unnecessarily complicated.

Video 51

Video Online Fraud Customer Experience 51

Abrigo

MAY 5, 2017

Instead, applicants have more gripes about the process they encountered at financial institutions than about the financial aspects of their transactions, according to the 2016 Small Business Credit Survey by the Federal Reserve. That will give current customers of financial institutions fewer reasons to look elsewhere when they need credit.

Survey 150

Survey Online Lending Taxes 150

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. Branches must be adaptive to serve evolving customer expectations. Empower the branch.

America 109

America Customer Experience Operations Survey 109

FICO

JULY 11, 2018

42 percent of consumers in Australia and 40 percent of consumers in New Zealand indicated they would like to apply for their next automotive loan online. These were the surprising results of our first global survey on consumers’ automotive finance experience. Read the full Australian media release.

Online 45

Online Survey Comparison Lending 45

Abrigo

MARCH 3, 2022

CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market. The data also shows the emergence and success of online lenders, accounting for 20% of business loan applications.

Lending 195

Lending Community Marketing Community Bank 195

PYMNTS

MARCH 13, 2019

A vast majority of firms in that sector surveyed by Forrester (and commissioned by TransUnion) – 99 percent of them, in fact – view open banking as beneficial to financial services, as reported by Enterprise Innovation. Additionally, as many as 46 percent expect to see better customer experiences.

Study 155

Study Customer Experience Fintech Survey 155

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

PYMNTS

OCTOBER 28, 2019

Many businesses struggle with distinguishing friendly fraud from criminal fraud, limiting their ability to effectively fight chargebacks and deliver an optimal customer experience,” said Brad Wiskirchen, CEO of Kount. Kount and all-in-one payment platform BlueSnap released the Internet Retailer survey and report last week.

Fraud 101

Fraud Customer Experience Analytics Survey 101

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 It also analyzes how focusing on the customer experience can help prevent such fraud in the first place.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

AUGUST 8, 2019

Verifying Digital Identity In The Sharing Economy Report , based on a survey of American sharing economy participants, in the rush to onboard new users, making the customer experience more simple could be making security more vulnerable. In order to grow, users need to feel secure about the people they do business with.

Security 108

Security Survey Customer Experience System 108

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

AUGUST 20, 2018

Fifty percent of financial executives believe cryptocurrency will become somewhat common for business transactions in the next five years, according to a survey by Robert Half Finance & Accounting. The firm surveyed 270 IT decision-makers in Canada to assess how organizations are bolstering their technology investments with new hires.

blockchain 103

blockchain Survey cryptocurrency Technology 103

PYMNTS

SEPTEMBER 14, 2016

In a world where transactions now take seconds rather than minutes, hours or days to process and approve, the prevention controls must be exercised in real time with intelligence applied across the medium of channels that might be used in today’s digital world, including cards and online banking transactions. million in 2007 to £52.5

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

NOVEMBER 9, 2018

Easier said than done, of course, especially for smaller businesses (SMBs) — the PYMNTS-AEVI report surveyed more than 400 retailers across nine different sectors to gauge innovation readiness. That said, about 88 percent of smaller businesses surveyed for the Index believe that innovation is essential for survival. It will.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JULY 21, 2017

Retailers are working hard to not only adjust but also enhance the approach to securing and maintaining sales. Between 2015 to 2016, consumer expectations for multiple purchase options grew from 61 percent up to 74 percent according to Retail Systems Research’s 2016 Customer Experience/Unified Commerce Benchmark Survey.

Retail 137

Retail social media Customer Experience Boston 137

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

APRIL 16, 2020

That’s because, in the long run, PSD2 and SCA will strengthen and secure an eCommerce economy that is getting much bigger and much faster than anyone’s previous timetable indicated. The first is that 80 percent of those they surveyed planned to use the upgrade as a strategic lever to gain advantage in the market.

Meeting 170

Meeting Fraud Analysis Data 170

FICO

SEPTEMBER 8, 2022

In India for example, our research showed that 95 percent of consumers do all or most of their banking online and have been keen adopters of real-time payments, with 78 percent uptake this year , a level significantly higher than customers in leading economies such as the U.S. (26%) 26%) and Germany (20%).

Fraud 52

Fraud Payments Survey Security 52

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. Our research shows that 85.3 Payments Innovation Leads the Way .

Study 205

Study Cards Payments Innovation 205

Accenture

OCTOBER 14, 2019

Similarly in overcoming cultural aversion, a major German bank is allowing its customers to select transactions on their credit cards to be converted into installments or select a limited interest-free payback period through the bank’s online or mobile interface. 2 RatePAY.

Payments 150

Payments Lending Examples Innovation 150