Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

MARCH 16, 2017

Like all new technologies, chatbots are facing challenges. It wasn’t until 2016 that we saw the introduction of artificial intelligence (AI)–enabled chatbots bring about a necessary aspect of the technology via a conversational interface. It’s a powerful example of how our technology will work on all other messaging services.

Operations 107

Operations social media Comparison Industry 107

Perficient

NOVEMBER 17, 2020

Many banks have leveraged digital technologies like cloud computing, robotic process automation, artificial intelligence, and chatbots in response to Covid-19. Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward.

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

NOVEMBER 24, 2020

Customers who access their accounts can use them to unlock their vehicles and power many of their features remotely, and many had long requested such a security upgrade from Tesla. Other companies are leveraging advanced technologies like artificial intelligence (AI) and machine learning to boost their onboarding solutions.

Online 272

Online Report Customer Experience Analytics 272

Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

MARCH 8, 2019

In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches. For more on the latest mPOS headlines, download the Tracker. Around the mPOS World. About the Tracker.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

MAY 27, 2020

CU branches across the United States have temporarily closed to help slow the spread of contagion, forcing CUs to find new ways to engage with their members via connected technologies, from mobile devices to laptops and especially ATMs. For more on these and other CU news items, download this month’s Tracker. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

Perficient

SEPTEMBER 14, 2020

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system. A pp clip s give users some functionality of your app without having to download the entire application. They provide opportunities for users to download the full app from the App Store. .

Apple 473

Apple System Video Mobile 473

PYMNTS

NOVEMBER 30, 2017

“There are any number of devices that, for example, if you’ve said, ‘Hello Alexa,’ you’re actually talking to Sensory technology,” Sensory’s chairman and CEO, Todd Mozer, told Karen Webster in a recent conversation, noting that Sensory’s close collaboration with Amazon “on a variety of projects” is also public knowledge.

Technology 107

Technology Security Mobile Branding 107

Perficient

NOVEMBER 30, 2020

Today, almost every employee in financial services is a data analytics user who needs the speed and information equivalent to what they experience with personal consumer technology. User demands. Users are demanding self-service access to data and easy-to-use tools for decision support and trend identification.

Management 309

Management Data Analytics Course 309

Bobsguide

SEPTEMBER 19, 2022

Banks are depending on the cloud to build better systems for the future, but legacy technology is holding 62% of them back. Continued adoption of GFT’s approach to reimagining banks’ current technology with core digital solutions moved the company up 14 spots this year, ranking #35 and earning recognition as a “Fast Track Fintech.”.

Fintech 68

Fintech Taxes Customer Experience Industry 68

PYMNTS

DECEMBER 19, 2018

While quick-service restaurant (QSR) managers and customers might view the same menu, they might not always be on the same page when it comes to technology and innovation. However, a look at recent data found that many QSRs are not exactly quick to implement customers’ preferred innovations. About The Restaurant Readiness Index.

Innovation 123

Innovation Management America Customer Experience 123

Insights on Business

JUNE 25, 2018

Everyday there is a new hot topic or a new application of an existing technology that is reshaping the industry. But while the industry was first focused on disparate projects to quickly implement new technologies, recently there has been a shift to construct new business architectures and bring these technologies into an ecosystem.

Fintech 111

Fintech Technology Industry Customer Experience 111

PYMNTS

JANUARY 13, 2021

Behind-the-scenes analytics or multifactor authentication are widely supported by customers, even though they could result in a slightly more inconvenient customer experience. For more on these and other digital fraud news items, download this month’s Tracker. Developments F rom The World Of Digital Fraud.

Fraud 189

Fraud Analytics Data Retail 189

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success.

Lending 221

Lending Technology Survey Examples 221

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. It also explores why using data to customize the experience is key, and how Red Robin makes its rewards program’s onboarding process as simple and seamless as possible.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

APRIL 27, 2020

billion people across the globe downloaded a shopping app. But after that initial download, retailers and purchase aggregators pretty much let users run the course of their screens, never thinking that advanced applications would someday become important. APIs enable businesses to access a new database or technology. In 2019, 5.4

Retail 160

Retail Mobile Examples Technology 160

FICO

JANUARY 11, 2022

Be fascinated by your customers, not your technology. Future-proofing your organization now involves studying behavioral science and how people engage with technology. Consider how your interactions with customers must adapt to different digital channels versus a bank branch. An incorrect customer address poses ?little

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

DECEMBER 28, 2020

Recent research indicates that 35 percent of customers will always want access to in-branch banking services in some capacity, but 23 percent said that service should be quicker when transacting at branches. For more on these and other digital-first banking news items, download this month’s Tracker.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

DECEMBER 27, 2016

Enova’s 2016 payment innovations were powered by our real-time predictive analytics and on-demand decision-making technology. Through Enova Decisions, we were able to innovate and optimize our operational payment processes by building and implementing our Smart ACH™ solution. Download the eBook.

Analytics 110

Analytics Innovation Payments eBook 110

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

JUNE 26, 2017

The June Payments-as-a-Service (PaaS) Tracker™ follows recent developments in the payments industry, from cross-border commerce developments to point-of-sale solutions to loyalty programs and how these new tools could change business operations for retailers large and small — and, yes, medium too. About the Tracker.

Report 150

Report Payments Meeting Tools 150

PYMNTS

SEPTEMBER 22, 2017

With the advent of mobile-order ahead technology and the popularity of mobile devices, speedy and convenient on-demand services are increasingly becoming mandatory for restaurants and other food service providers to survive, let alone thrive, in today’s mobile-centric, consumer-driven marketplace. Around the Mobile Order-Ahead world.

Mobile 129

Mobile Report New York California 129

Abrigo

SEPTEMBER 20, 2021

You might also like this whitepaper: "Beyond PPP: Propel Growth and Profitability with Technology.". Possible operating changes In addition, some lenders will need operating changes, such as with their application process. We can help you improve efficiency and the customer experience of the business loan origination process.

Lending 195

Lending Data Compliance Regulation 195

PYMNTS

APRIL 30, 2018

Consumers] don’t want to download apps, but they have messaging platforms,” IAmBot Co-founder and CEO Pawel Kolacz told PYMNTS.com in an interview. As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

MAY 24, 2019

The function taps into partnerships with delivery companies, and consumers can order without downloading another mobile app. The QSR’s revamped mobile app, as well as the addition of chicken offerings to the menu and warm weather in key areas, helped to boost customer traffic by 1.6 Connected Vehicle Ecosystem.

Google 115

Google Mobile Retail Innovation 115

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Anyone Quibi cared to have as a customer already owned a smartphone. Quibi also improved on the standard means of delivery, investing in a technology called Turntable to make mobile TV-watching easier.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, a QSR brand “will promote and market an app,” then take a measure of joy as downloads run into the hundreds, thousands and perhaps tens of thousands.

How To 144

How To Fraud Online Mobile 144

FICO

SEPTEMBER 27, 2022

In order not to miss the boat of the rapid technological developments, financial institutions need to know where their digitalization journey should go and how they want to use the innovative technologies in a focused manner. This promises both significant cost advantages and faster processing and thus a better customer experience.

Analytics 52

Analytics Strategy Operations Google 52

PYMNTS

AUGUST 15, 2017

But could mobile order-ahead technology have a place in another industry? Hospitality has been slow to adopt this technology, with 80 percent of survey respondents reporting that they did not yet offer it — despite recognizing the growing consumer demand. Only 29 percent had plans to invest in mobile ordering technology in 2017.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. Diners download the Amazon Alexa app, enable the Chipotle skill, link profiles, and then reorder Chipotle meals. In Other Brick-and-Mortar News.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JANUARY 8, 2019

Luxury retailers typically operate in a ‘high-tough’ environment, designed to be as friction-free for the customer as possible,” Siddiqui said. So, the challenge is to make security as transparent as possible while still protecting the customer’s personal information.”. About The Tracker.

Fraud 166

Fraud Retail Security Branding 166

South State Correspondent

JUNE 27, 2023

For example, ISO 20022 provides a set of messages (you can download HERE ) to handle ATM transactions, fraud, account names, and time periods. Operational Efficiency : By using a common standard, banks can streamline their operations, reduce complexity, and simplify their infrastructure.

System 195

System Data Examples Payments 195

PYMNTS

JULY 18, 2016

A recent whitepaper by Synchrony Financial titled “Taming Big Data” found that efficient, targeted data collection can result in customized experience, which, in turn, leads to a better return on investment. The data lake also has the cost advantage of being useful and usable with open-source technology and data cycle times.

Data 100

Data Big Data Analytics social media 100

PYMNTS

APRIL 19, 2018

“They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. Merchants from QSRs to large eCommerce retailers are turning to technology such as digital kiosks to drive traffic into their stores. Besides QSRs, this technology is popping up at hotels. Wendy’s is hardly alone.

Retail 102

Retail eBook Customer Experience Ohio 102

Abrigo

AUGUST 26, 2016

Eleven percent of bankers said improving the customer experience is the most important priority, according to Sageworks’ survey. Reducing operational costs and diversifying products and customers were less commonly mentioned priorities in the survey. Sageworks’ survey was conducted between July 28 and August 4.

Survey 150

Survey Risk Management Leadership Strategy 150