PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

PYMNTS

OCTOBER 6, 2020

The panel included Kivanc Onan , head of B2B Payments, Financing and Protection, North America for Alibaba ; Rob Rosenblatt , CEO of Behalf ; Sarfraz Nawaz , Digital Transformation, Supply Chain at Johnson & Johnson ; Tony Uphoff , CEO of Thomas ; and Trish Fisher , senior director, Treasury Operations at WeWork. The Supply Chains.

Customer Experience 211

Customer Experience Payments Online Management 211

Bank Innovation

APRIL 8, 2019

When it comes to customer experience in banking, sights and sounds matter most. Natural-language-processing technology and design and digital user experience, known as UX, were seen as the top ways to drive improved customer experience, according to a recent poll by Bank Innovation.

Customer Experience 186

Customer Experience UX User Experience Innovation 186

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

Perficient

FEBRUARY 22, 2023

The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss the latest advancements in automation and its impact on the banking industry. Next, we’re observing a continuously increased focus on customer experience.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

The Financial Brand

SEPTEMBER 26, 2021

Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 42

Customer Experience Operations Digital Banking Banking Trends 42

Perficient

FEBRUARY 29, 2024

Driven by technological advancements, regulatory changes, and shifting consumer preferences, the banking industry must evolve and respond accordingly. Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. In addition, Monese adopted Thought Machine’s cloud banking platform. Europe and South Africa. RootAnt Finishes Seed Round With $1.46M.

Innovation 301

Innovation Technology Fintech Payments 301

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The past year has proved to be challenging and at times perilous for QSRs as they work to take all facets of their operations digital.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Celent Banking

SEPTEMBER 30, 2015

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

Accenture

AUGUST 5, 2015

A convergence of new customer behaviors, technologies, competitors and regulations will require issuers, acquirers and processors to review their overall card strategy to align the customer. Every executive can see the extent to which digital is changing the card business. Read more.

Customer Experience 150

Customer Experience Cards Operations Strategy 150

Perficient

JULY 19, 2023

In today’s rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a game-changer for various industries. By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions.

Regional 221

Regional Customer Experience Strategy Policies 221

Bank Innovation

APRIL 1, 2019

This entails transforming legacy platforms, products and capabilities into industry-leading technologies and approaches using a mix of artificial intelligence, […].

Customer Experience 186

Customer Experience Capital Virginia Management 186

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Perficient

FEBRUARY 16, 2021

Over half of our OM clients leverage SAP for their ERP and financials as their back-end, but augment OM capabilities with another technology to stay ahead of the competition and handle the complex business models that come with an omnichannel environment. How We Can Help.

Management 309

Management User Experience Customer Experience Strategy 309

BankInovation

MARCH 4, 2022

No code or low code technologies can be a powerful tool for today’s financial institutions, offering the flexibility to streamline and automate many of their operations. However, it can be overwhelming for many FIs to decide where to best apply these solutions.

Customer Experience 98

Customer Experience Tools Operations Technology 98

PYMNTS

JANUARY 30, 2020

The banking industry is increasingly favoring self-service, as customers making transactions grow to prefer tellerless ATM and kiosk interactions. This is really freeing up our branch bankers to have more time to dedicate to customers, and have better holistic conversations, and create more personalized recommendations.”.

Operations 152

Operations ATM Cards Case Study 152

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. These insurers grapple with challenges such as customer retention and brand recognition, underscoring the growing importance of AI solutions for their success.

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back.

Operations 109

Operations Technology Examples Mobile 109

Perficient

FEBRUARY 9, 2021

Understanding the technology systems the enable these fulfillment methods are important for successfully driving positive, enhanced customer experiences, and retailers need to rely on omnichannel fulfillment as a main source of delivery for seamless customer buying experiences, even in post-COVID-19.

Retail 506

Retail Customer Experience Strategy Maine 506

PYMNTS

JANUARY 22, 2020

Three words are driving dramatic technological changes in the fast food space: quality, convenience and speed. QSR customers expect quality food and their preferred payment methods, and they want those things immediately. A report found that 29 percent of restaurant operators think they are lagging in adopting technology.

Technology 146

Technology Operations System Cards 146

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Like any emerging technology, most institutions are in a “test and learn” phase.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 117

Operations System Groups Technology 117

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? – Insider perspective on leading industry trends and how using predictive analytics will bring more value to businesses.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Many banks and credit unions are operating with legacy systems – whether legacy IT or legacy processes. It will also be able to enlist the vendor’s help in leveraging the technology.

Technology 150

Technology Lending Software Customer Experience 150

Perficient

DECEMBER 22, 2023

Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

Risk Management 221

Risk Management Compliance Fraud Regulation 221

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Our panel of experts will break it down for you.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

JANUARY 5, 2021

The expanded executive leadership team will drive continued growth and operational excellence across Perficient while delivering superior solutions for clients. “As “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences.

Leadership 531

Leadership Denver Charlotte Ohio 531

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. I’m excited to see how these innovations can be applied across the insurance value chain.

Conference 221

Conference Strategy Innovation Industry 221

ATM Marketplace

FEBRUARY 14, 2019

See how this industry leader is using top-notch technology including biometrics, document authentication and facial recognition to streamline security operations and improve the customer experience.

Customer Experience 54

Customer Experience Security ATM Operations 54

Perficient

SEPTEMBER 28, 2020

We believe that there tends to be a gap in strategy when a business strategy meets the operational elements. In other words, how to create your plan by making critical decisions from a business and technology standpoint. Decide: Make operations and technology decisions that align with your defined customer experience and plan.

Strategy 309

Strategy Tools Operations Customer Experience 309

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

SEPTEMBER 29, 2022

Embedded finance is the “embedding” of payment or banking software into non-financial services companies’ operations. The Technology Behind Embedded Finance . Companies can garner a competitive edge by implementing embedded finance capabilities that elevate customer experiences. Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

Insights on Business

JANUARY 10, 2017

For traditional businesses, adapting to this trend involves fundamentally reinventing strategy, operations and technology. Strategically, digitally reinvented businesses maintain an overarching focus on experience rather than production. The fuel for digital reinvention is data.

Customer Experience 87

Customer Experience social media Video Innovation 87

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. More than half (53 percent) viewed technological disruption as an opportunity rather than a threat.

Customer Experience 74

Customer Experience Digital Strategies Leadership Technology 74