PYMNTS

MARCH 16, 2017

Through both AI and natural-language processing, computer engineers now have the capability to develop chatbots built directly into the Facebook Messenger chatbot to bring a new level of customer service convenience to their nearly 2 billion active monthly users.

Operations 107

Operations social media Comparison Industry 107

PYMNTS

APRIL 17, 2020

To seize the opportunity to boost revenues and loyalty during this time, QSR operators are shifting their focus to digitally upgrading the drive-thru as well as other modes of off-premise ordering, such as branded mobile apps and third-party delivery aggregators. The experience also enables customers to reorder by voice.

Customer Experience 167

Customer Experience Operations Technology Branding 167

PYMNTS

MARCH 8, 2019

In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches. For more on the latest mPOS headlines, download the Tracker. Around the mPOS World. About the Tracker.

Samsung 142

Samsung Survey Atlanta Mobile 142

Perficient

NOVEMBER 17, 2020

Some of these solutions were set up in a matter of days, providing immediate results to drive operations forward. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs.

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

Perficient

OCTOBER 14, 2020

Fueled by the urgency to keep employees safe and providing customer service in face of increasing needs, the contact center needed to quickly adapt from an on-premise operation to a cloud-based solution. A major component of this digital acceleration involves modernizing your contact center.

Video 519

Video Tools Innovation Trends 519

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic.

Payments 263

Payments Data Survey Report 263

Perficient

NOVEMBER 30, 2020

It is no surprise that the current data management landscape is complex – in our client work we see multiple data lakes, data warehouses, operational applications, mobile apps, online apps, call centers, and analytics solutions. And, of course, they need to trust the accuracy and security of that data.

Management 309

Management Data Analytics Course 309

Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. But the benefits of automation are a key part of the customer experience. Reduce operating cost while ensuring loan policy consistency.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

MAY 27, 2020

CUs are also faced with the challenge of how to adjust their operations to match new legal regulatory requirements, such as those stipulated in the CARES Act, and the Credit Union National Association (CUNA) hopes to help. For more on these and other CU news items, download this month’s Tracker. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

Perficient

SEPTEMBER 14, 2020

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system. A pp clip s give users some functionality of your app without having to download the entire application. They provide opportunities for users to download the full app from the App Store. .

Apple 473

Apple System Video Mobile 473

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. It also explores why using data to customize the experience is key, and how Red Robin makes its rewards program’s onboarding process as simple and seamless as possible.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

DECEMBER 27, 2016

These tools, offered through our Enova Decisions™ real-time predictive analytics service brand, help Enova’s consumer and small business brands make data-driven operations decisions, instantly and at scale, in order to meet customer expectations for instant answers and exceptional service. Download the eBook.

Analytics 110

Analytics Innovation Payments eBook 110

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

DECEMBER 28, 2020

Recent research indicates that 35 percent of customers will always want access to in-branch banking services in some capacity, but 23 percent said that service should be quicker when transacting at branches. For more on these and other digital-first banking news items, download this month’s Tracker.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

JANUARY 13, 2021

Behind-the-scenes analytics or multifactor authentication are widely supported by customers, even though they could result in a slightly more inconvenient customer experience. For more on these and other digital fraud news items, download this month’s Tracker.

Fraud 189

Fraud Analytics Data Retail 189

Bobsguide

SEPTEMBER 19, 2022

According to IDC, “To thrive in a digital economy, financial services organizations must embrace innovation and integrate technology effectively to enhance the customer experience and achieve operational excellence. The post GFT Advances in 2022 IDC FinTech Rankings appeared first on Bobsguide.

Fintech 68

Fintech Taxes Customer Experience Industry 68

PYMNTS

JUNE 26, 2017

The June Payments-as-a-Service (PaaS) Tracker™ follows recent developments in the payments industry, from cross-border commerce developments to point-of-sale solutions to loyalty programs and how these new tools could change business operations for retailers large and small — and, yes, medium too. About the Tracker.

Report 150

Report Payments Meeting Tools 150

PYMNTS

DECEMBER 19, 2018

The Index includes a Deep Dive that explores how QSRs and restaurant chains have approached the integration of KAS’ into their own operations. Download the Index to find the Deep Dive and over 500 data points that outline how successfully QSRs are feeding customers’ appetites for technology and convenience.

Innovation 123

Innovation Management America Customer Experience 123

Abrigo

MARCH 2, 2023

You might also like this whitepaper, "Best practices for purchasing bank or credit union software" DOWNLOAD Takeaway 1 As Southwest Airlines learned, technology shortcomings create enormous costs in the short-term and in the future. To its credit, Southwest was investing in customer-facing technology. Executives took a pay cut.

Technology 195

Technology Lending Community Software 195

PYMNTS

APRIL 27, 2020

billion people across the globe downloaded a shopping app. But after that initial download, retailers and purchase aggregators pretty much let users run the course of their screens, never thinking that advanced applications would someday become important. It’s a shift from revenue-centric engagement to operational-centric engagement.”.

Retail 160

Retail Mobile Examples Technology 160

FICO

JANUARY 11, 2022

And to be truly successful, bankers and designers need to create a religion around conversion rates and understand what drives them. The Most Important Conversion Rates (online loan example): Application Rate – The number of people who visit your website or download your mobile app vs. the number of people who apply.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

AUGUST 24, 2018

In response, unattended retail operators are finding new ways to embrace alternative payment methods, ranging from mobile wallets to cryptocurrencies. For many retailers, vending machines have become a critical part of the customer experience. To check out the full story, download the Tracker. . About The Tracker.

Metro 122

Metro New York City Columbus Payments 122

Insights on Business

JUNE 25, 2018

Subject matter experts share their experiences with IBM clients on how they’re changing the way they operate in the industry—implementing projects across cloud, AI, security, and blockchain, and finding new ways to partner with FinTechs. Download it here: Exponent Magazine, Issue 2. By Grace Brasington. By Don India.

Fintech 111

Fintech Technology Industry Customer Experience 111

PYMNTS

SEPTEMBER 22, 2017

The September edition of the PYMNTS Mobile Order-Ahead Tracker™ , features headlines surrounding food service companies turning to mobile ordering and delivery services to make their customer experience faster and simpler than ever before. To read the full story, download the latest Tracker. Around the Mobile Order-Ahead world.

Mobile 129

Mobile Report New York California 129

PYMNTS

SEPTEMBER 14, 2016

ACI advocates that effective fraud prevention means firms must monitor cohesively across the channels in which they operate. On the customer experience side of the transaction, it’s important for firms to balance security to customer experience in the channel. contact-form-7].

Fraud 100

Fraud Payments Customer Experience Exercises 100

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. The mobile TV platform seemed to have it all.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

MAY 24, 2019

The function taps into partnerships with delivery companies, and consumers can order without downloading another mobile app. Among the findings is that 65 percent of QSR managers believe using apps to place orders delivers a positive customer experience. Those consumers also spent $43.9 billion on groceries, $47.2

Google 115

Google Mobile Retail Innovation 115

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, a QSR brand “will promote and market an app,” then take a measure of joy as downloads run into the hundreds, thousands and perhaps tens of thousands.

How To 144

How To Fraud Online Mobile 144

PYMNTS

JUNE 6, 2016

“Samsung operates an open model of partnership and collaboration to deliver the best possible customer experience. With Samsung Pay, we’re confident that we’re providing Spanish customers with the mobile payments service that they’re looking for.”.

Samsung 100

Samsung Mobile Customer Experience Apple 100

PYMNTS

JANUARY 8, 2019

Luxury retailers typically operate in a ‘high-tough’ environment, designed to be as friction-free for the customer as possible,” Siddiqui said. So, the challenge is to make security as transparent as possible while still protecting the customer’s personal information.”. About The Tracker.

Fraud 166

Fraud Retail Security Branding 166

PYMNTS

APRIL 30, 2018

Consumers] don’t want to download apps, but they have messaging platforms,” IAmBot Co-founder and CEO Pawel Kolacz told PYMNTS.com in an interview. As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

Abrigo

AUGUST 26, 2016

Eleven percent of bankers said improving the customer experience is the most important priority, according to Sageworks’ survey. Reducing operational costs and diversifying products and customers were less commonly mentioned priorities in the survey. Sageworks’ survey was conducted between July 28 and August 4.

Survey 150

Survey Risk Management Leadership Strategy 150

PYMNTS

NOVEMBER 22, 2019

Diners download the Amazon Alexa app, enable the Chipotle skill, link profiles, and then reorder Chipotle meals. The company intends to refresh stores at a slower clip to keep more locations fully operational. It said the project would bring in $400 million of operating profit by next year.

Retail 139

Retail Strategy United States Comparison 139

FICO

SEPTEMBER 27, 2022

This promises both significant cost advantages and faster processing and thus a better customer experience. Chatbots that do not have the right answers to customer questions lead to frustrating customer experiences – automatically and over and over again. Thesis 2: Digitalization Requires Agile Methods.

Analytics 52

Analytics Strategy Operations Google 52

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, a QSR brand “will promote and market an app,” then take a measure of joy as downloads run into the hundreds, thousands and perhaps tens of thousands.

How To 108

How To Fraud Mobile Online 108

PYMNTS

JULY 18, 2016

A recent whitepaper by Synchrony Financial titled “Taming Big Data” found that efficient, targeted data collection can result in customized experience, which, in turn, leads to a better return on investment. To download “ Taming Big Data ,” fill out the form below: [contact-form-7].

Data 100

Data Big Data Analytics social media 100