PYMNTS

JANUARY 13, 2021

Experts predicted that up to $190 billion would be spent online this year, a 35.8 The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

Perficient

NOVEMBER 30, 2020

It is no surprise that the current data management landscape is complex – in our client work we see multiple data lakes, data warehouses, operational applications, mobile apps, online apps, call centers, and analytics solutions. And, of course, they need to trust the accuracy and security of that data.

Management 309

Management Data Analytics Course 309

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic.

Payments 263

Payments Data Survey Report 263

PYMNTS

DECEMBER 28, 2020

declined by 7 percent over the past five years, for example, and some credit unions are also reportedly considering more physical branch shutdowns as their members move online. Some customers are in-branch banking loyalists, however, and financial institutions (FIs) would do well to heed their preferences.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

JANUARY 22, 2021

One PYMNTS survey revealed up to 84 percent of consumers are choosing businesses that customize their engagement efforts to their needs. Andrew Cuomo launched the second phase of a digital initiative in which the state partnered with commission-free online ordering system Ritual to offer its platform, Ritual One, for free through April.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

DECEMBER 27, 2016

At Enova International, provider of online financial services to non-prime consumers and small businesses, we see innovation driving business performance, growth, customer satisfaction and bottom-line results. Making more intelligent debiting decisions can be the difference between optimized operations — or not operating at all.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, a QSR brand “will promote and market an app,” then take a measure of joy as downloads run into the hundreds, thousands and perhaps tens of thousands.

How To 144

How To Fraud Online Mobile 144

PYMNTS

JANUARY 8, 2019

While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions. In fact, over 5 percent of online retail revenue is now lost to fraud. By 2020, it’s estimated that U.S. Last year, the U.S.

Fraud 166

Fraud Retail Security Branding 166

Abrigo

MARCH 2, 2023

You might also like this whitepaper, "Best practices for purchasing bank or credit union software" DOWNLOAD Takeaway 1 As Southwest Airlines learned, technology shortcomings create enormous costs in the short-term and in the future. To its credit, Southwest was investing in customer-facing technology. Executives took a pay cut.

Technology 195

Technology Lending Community Software 195

PYMNTS

SEPTEMBER 14, 2016

In a world where transactions now take seconds rather than minutes, hours or days to process and approve, the prevention controls must be exercised in real time with intelligence applied across the medium of channels that might be used in today’s digital world, including cards and online banking transactions. million in 2007 to £52.5

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. For instance, a QSR brand “will promote and market an app,” then take a measure of joy as downloads run into the hundreds, thousands and perhaps tens of thousands.

How To 108

How To Fraud Mobile Online 108

PYMNTS

SEPTEMBER 22, 2017

The September edition of the PYMNTS Mobile Order-Ahead Tracker™ , features headlines surrounding food service companies turning to mobile ordering and delivery services to make their customer experience faster and simpler than ever before. To read the full story, download the latest Tracker. Around the Mobile Order-Ahead world.

Mobile 129

Mobile Report New York California 129

FICO

JANUARY 11, 2022

And to be truly successful, bankers and designers need to create a religion around conversion rates and understand what drives them. The Most Important Conversion Rates (online loan example): Application Rate – The number of people who visit your website or download your mobile app vs. the number of people who apply.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? More than 100 customers. The premise behind SaleMove is that it is difficult for consumers to purchase complex products such as financial services online. Seven million in funding raised.

Customer Experience 12

Customer Experience Online New York City Video 12

PYMNTS

NOVEMBER 22, 2019

Diners download the Amazon Alexa app, enable the Chipotle skill, link profiles, and then reorder Chipotle meals. The company intends to refresh stores at a slower clip to keep more locations fully operational. It said the project would bring in $400 million of operating profit by next year.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

MAY 24, 2019

The function taps into partnerships with delivery companies, and consumers can order without downloading another mobile app. In Google Maps and Google Search, consumers can access an “Order Online” button that shows up when they look for a supported restaurant. Those consumers also spent $43.9 billion on groceries, $47.2

Google 115

Google Mobile Retail Innovation 115

Abrigo

AUGUST 26, 2016

In a recent online survey of more than 1,000 bankers using Sageworks’ solutions, bankers indicated that priorities are fairly diverse. Eleven percent of bankers said improving the customer experience is the most important priority, according to Sageworks’ survey. Sageworks’ survey was conducted between July 28 and August 4.

Survey 150

Survey Risk Management Leadership Strategy 150

PYMNTS

JULY 18, 2016

A recent whitepaper by Synchrony Financial titled “Taming Big Data” found that efficient, targeted data collection can result in customized experience, which, in turn, leads to a better return on investment. To download “ Taming Big Data ,” fill out the form below: [contact-form-7].

Data 100

Data Big Data Analytics social media 100

PYMNTS

AUGUST 15, 2017

Yet 77 percent believed mobile order-ahead offerings could improve customer experience, and marked that as the number-one benefit they would hope to reap by implementing such technology, even above increasing revenue. Hospitality business owners predicted other benefits, too, from increasing staff efficiency to gathering customer data.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

SEPTEMBER 27, 2017

Trying to compete on price would bring retailers ever more directly into Amazon’s line of fire, while crippling the in-store customer experience. That experience still reflects a certain culture and an element of what Yatskan called “immersion.” Experience is king,” he said. Where Amazon treads, retailers tremble.

Retail 104

Retail Branding Online Examples 104

PYMNTS

JANUARY 20, 2017

Even with the myriad solutions and strategies being used today, the goal of most retailers implementing omnichannel strategies is rather simple: to make a consumer’s shopping experience, whether online, on mobile or in-store, consistent and enjoyable. billion online, according to the U.S. Taking Omni Totally Online.

Las Vegas 100

Las Vegas Retail Online Strategy 100

Jeff For Banks

DECEMBER 28, 2023

We offer an online portal where clients can view their reports down to the general ledger level. And they can download anything they see within the portal for their own analysis and dashboards. We make suggestions based on our experience, both in banking and with the hundreds of financial institutions we have had the honor to serve.

Groups 85

Groups Capital US Community 85

PYMNTS

OCTOBER 19, 2016

Flypay categorized this as a double pain point — a problem not only for the customer but for the restaurant as well, particularly in the casual dining or quick-service market, where the priority is on the speed of table turnaround. Flypay began to integrate complementary services into its app, including order ahead. Matchmaker Inspiration.

Branding 100

Branding Customer Experience Payments Mobile 100

FICO

JUNE 5, 2019

Automating approvals saves substantial time as well as operating costs, making us nimbler and more competitive.”. As a next step, the bank will use Blaze Advisor for a new online payment app. If you are interested in learning more you can download the full case study for this project here. Credit Card Growth - What's Next?

Management 40

Management Cards Case Study Marketing 40

PYMNTS

DECEMBER 21, 2016

The restaurant and food service industry is constantly looking for ways to reduce ordering time, enabling service to more customers, while cutting costs and, in turn, earning more revenue. IRT goes one step further, McCann said, by allowing customers to interact using nothing but the surface in front of them. About The Tracker.

social media 100

social media Survey Retail Technology 100

PYMNTS

APRIL 22, 2016

The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “It’s For Dickinson, the actual rollout of EQ Bank was two years in the making – “building everything from scratch – the technology stack, the team, the operations, the brand – everything,” he said.

User Experience 100

User Experience Digital Banking Customer Experience System 100

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. Digital Banking: Humanizing the Customer Experience Darryl Knopp outlined the importance of delivering a banking experience that connects with the customer.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

CB Insights

MARCH 19, 2019

Download the free report to learn about the biggest emerging trends in AI and strategies to watch for 2019. Fakes are getting harder to spot, and online shopping makes it easier than ever to buy fake goods. To fight back, brands and pawnbrokers are beginning to experiment with AI. GET the 84-page AI TRENDS report. 2019 AI 100.

Trends 78

Trends Training Data Apple 78

PYMNTS

JUNE 20, 2016

Mobile order ahead for pick up in-store is on fire and it’s making the service experience better for the consumer and more operationally efficient for the retailers. and retailers fear customer satisfaction backlash over the move to EMV and the impact on speedy checkout. We’re making some headway and in some important areas.

Report 119

Report Payments Mobile Retail 119

NCR

MARCH 17, 2016

Traditional banks and CUs have a long history with customers and despite the financial crisis, they remain the primary institution managing savings. Providing best in class customer experience at these moments of truth can be a huge differentiator. scale business operations at a moment’s notice.

Fintech 40

Fintech Mobile Trends Compliance 40

NCR

SEPTEMBER 5, 2017

For example, 61% of airline loyalty program members went on to book a flight, and 56% of hotel program members went on to book a hotel room (core inventory) following a redemption on non-core inventory rewards such as electrical goods or day experiences. Focus on simplifying the user ‘shopping’ experience.

How To 45

How To User Experience Analysis US 45

William Mills

MAY 11, 2016

Do no go online and get another online loan. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. Download our latest white paper that discusses what it really takes to develop a successful Fintech startup.

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

Diana Chin (HR & Operations). Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience. ^KT. Virtual reality? Retail for a piece.

Video 40

Video Mobile social media Analytics 40

CB Insights

NOVEMBER 6, 2018

Download the full report to see how Amazon and other tech companies are revolutionizing beauty and personal care. Hot Pepper Beauty, one of Japan’s top online booking services, worked with Google AdWords to attract customers and increase conversions while lowering costs. Amazon’s next makeover: online beauty retail.

Google 72

Google Apple Industry Branding 72

CB Insights

JANUARY 24, 2018

Download our 24-page deep-dive into the the acquisition, investment, and research strategy of Amazon. Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.” Get the PDF: The Amazon Strategy Teardown. ” — Daniel Zhang, CEO, Alibaba Group.

Retail 65

Retail Online US Technology 65

PYMNTS

JANUARY 10, 2019

Even if they wanted to, Sondhi said, they probably don’t have the reach and range of a major player to justify it, or the customers they wish to serve aren’t all that anxious to download yet another app. Often, those challenges are associated with the specific vertical in which these SMBs operate. What’s Next.

Payments 168

Payments San Francisco Online Mobile 168

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. It’s pretty cool.

social media 40

social media ATM Mobile Customer Experience 40