PYMNTS

SEPTEMBER 20, 2018

Adobe announced it has entered into a definitive agreement to acquire software company Marketo for $4.75 With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. In May, it entered into a definitive agreement to acquire Magento Commerce for $1.68

CA 143

CA Customer Experience Leadership Software 143

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience.

Innovation 73

Innovation Industry blockchain Customer Experience 73

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

FEBRUARY 21, 2019

Such is the case in financial services, where “ FinTech ” is often used to describe financial technology vendors. “A A firm that offers financial technology is not necessarily a FinTech,” said Provenir Managing Director Paul Thomas, who thinks the distinction between the two needs to be clearer. The Promise of FinTech.

Fintech 189

Fintech Financial Technology Technology Industry 189

PYMNTS

JUNE 18, 2019

The company wants to continue to innovate payments solutions using ID and digital money technology. Other customers include Khaleeji Commercial Bank, An Post, Think Money Group, Tandem Bank and numerous others. “As

Leadership 161

Leadership Customer Experience Innovation Capital 161

PYMNTS

FEBRUARY 24, 2020

But with consumer spending holding steady, it’s important for retailers to grasp the opportunity to create innovative ways to get, keep and grow customers. The physical actions activate digital experiences, which draw participants deeper into individualized levels of content satisfying to them.”. And so does the recipient.

Retail 210

Retail Branding New York City Indiana 210

PYMNTS

JANUARY 21, 2019

It also goes with the territory anytime a new innovation comes to market. “I Ten years later, you couldn’t get a car without them,” noting that some innovations quickly become a consumer standard because they completely upgrade and transform the experience. A Tale Of Two Business Types. A Tale Of Two Business Types.

Payments 185

Payments Innovation ATM Cards 185

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Apart from significant investments in marketing, there are two critical components for the long haul: technology and working capital. How do you manage security and risk?

How To 136

How To Risk Management Technology US 136

PYMNTS

JANUARY 23, 2020

We’ll skip the obligatory “un-Happy Meal” joke, because that misstep for a fast food titan demonstrates the slings and arrows of quick-service restaurant (QSR) automation, its importance to customer experience, and how even the industry’s best can still get a major rollout wrong. Domino’s has GPS tagged 400 U.S.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

MAY 7, 2020

Although a recent uptick in B2B payments innovation has accelerated corporates’ migration away from the paper check, old habits die hard, and the legacy payment tool remains a mainstay in the accounts payable (AP) department. Preserving Check Workflows. “It really minimizes the disruption.”

Payments 169

Payments System Technology Data 169

NCR

APRIL 24, 2017

New providers are emerging all the time, often enabled by technology and focused on delivering a fresh, relevant experience for the customer. Two examples are N26 of Germany and Canada’s Koho, both of which place an emphasis on mobile banking and putting more control in the hands of customers.

Retail 75

Retail Customer Experience CA Innovation 75

PYMNTS

JULY 28, 2016

. “We think it’s a unique moment in history where you can create brands that can be scaled quickly thanks to technology, but you can still maintain a one-to-one connection that delivers an elevated level of customer experience,” Philip Krim, CEO of Casper, told the NYT.

Branding 100

Branding Online New York Training 100

PYMNTS

MAY 14, 2018

Customer Experience. The in-store experience is a key motivator for consumers to shop offline, he said, because they certainly aren’t doing it for the price. That’s why so many retailers are introducing different technologies: to create a more connected experience within their brick-and-mortar walls. Advertising.

Retail 103

Retail Mobile Marketing Strategies Payments 103

Insights on Business

FEBRUARY 19, 2016

This is definitely related to the inflection point that the banking industry is today both from their own inability to drive change for rapid digitization and also to address the threat from non-banking firms. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

The Financial Brand

NOVEMBER 22, 2020

Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes. The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Trends Branding Data 43

PYMNTS

NOVEMBER 29, 2017

The business travel and expense (T&E) management space is one of the most active when it comes to new market entrants and innovations for businesses. Indeed, recent data from corporate travel and expense management company Certify points to Lyft’s ongoing growth in use by corporate customers. “It trillion in 2015).

Management 100

Management Company Analytics Policies 100

Cisco

FEBRUARY 5, 2019

As a first-timer at Cisco Live Europe, I wasn’t quite sure what to expect , and I definitely didn’t expect to encounter those three in the same place. To be honest, I found the sheer number of booths teeming with enthusiastic Cisco employees, customers, and partners awe-inspiring. Seriously, this was so cool.

Security 69

Security Video Industry Customer Experience 69

Insights on Business

FEBRUARY 19, 2016

What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation? This is definitely related to the inflection point that the banking industry is today both from their own inability to drive change for rapid digitization and also to address the threat from non-banking firms.

Fintech 70

Fintech Innovation Lending Video 70

Insights on Business

FEBRUARY 19, 2016

This is definitely related to the inflection point that the banking industry is today both from their own inability to drive change for rapid digitization and also to address the threat from non-banking firms. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 93

Fintech Video Lending Industry 93

PYMNTS

OCTOBER 26, 2017

Alternative and marketplace lending platforms promised faster, easier SMB lending than traditional banks could deliver and eventually led traditional financial institutions (FIs) to collaborate with their one-time rivals as they realized they needed to offer more technologically advanced lending experiences to their small business customers.

Lending 109

Lending Google Fintech Industry 109

PYMNTS

AUGUST 12, 2019

PYMNTS recently spoke about security with Bill Onderdonk, chief operations officer at KiwiCo, a monthly science, technology, engineering, art and math (STEAM) subscription box for children. This raises the issue many online retailers face, the difficult balance between security and customer experience. “The

Retail 118

Retail Video Security Software 118

Cisco

FEBRUARY 5, 2019

As a first-timer at Cisco Live Europe, I wasn’t quite sure what to expect , and I definitely didn’t expect to encounter those three in the same place. To be honest, I found the sheer number of booths teeming with enthusiastic Cisco employees, customers, and partners awe-inspiring. Seriously, this was so cool.

Security 48

Security Video Industry Customer Experience 48

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. That’s some of the more advanced image recognition AI that we’ll definitely bring to mobile in the future.

Customer Experience 109

Customer Experience Millennials Retail social media 109

Celent Banking

APRIL 25, 2016

As part of its strategy to position the bank as different and innovative they launched this advertising campaign featuring Usain Bolt. As part of a strategic definition in 2013 the bank started a ~$152M investment over the period of 3 years to become a digital bank. They launched in March of this year.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

MARCH 14, 2017

As more people enter details into chatbots, the ability to personalize each experience greatly expands. One of the better definitions of this was found in an early 2016 Medium posting where social and digital architect expert Chris Messina defined conversational commerce.

Retail 122

Retail Training Conference Technology 122

Insights on Business

FEBRUARY 19, 2016

This is definitely related to the inflection point that the banking industry is today both from their own inability to drive change for rapid digitization and also to address the threat from non-banking firms. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 70

Fintech Video Lending Industry 70

PYMNTS

DECEMBER 30, 2016

But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores. Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible.

Tools 122

Tools Retail Payments US 122

FICO

JANUARY 18, 2023

With only 8% of respondents reporting that their AI strategies are fully mature, and model development standards consistently scaled, it’s clear to me that the industry is on a bullet train to serious financial, legal and reputational fallout from misguided and otherwise incorrect use of this powerful technology. It’s All about Trust. .

Analytics 52

Analytics San Diego Regulation Compliance 52

The Financial Brand

AUGUST 29, 2021

Clear strategies and definite actions are needed. Banks and credit unions no longer have a cushion of time to meet competitive challenges. The post 10 Factors That Will Determine Banks’ Future Relevance appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Strategy Meeting 43

PYMNTS

JULY 16, 2019

And while there is certainly a lot to look at in that slice of omnicommerce, as YapSton e Chief Technology Officer Sanjay Saraf and Karen Webster discussed, there are plenty of other scenarios. These platforms are all focused on customer experience,” Saraf said.

Fraud 138

Fraud Payments Course Mobile 138

FICO

NOVEMBER 12, 2019

At FICO, we have the privilege of working with the smartest, most innovative folks in the financial industry on the thorniest, most complex problems facing the industry. Across the industry, we don’t have a consistent definition for synthetic identity fraud. over the course of the past decade.

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Fraud Resources Industry Groups 40

PYMNTS

JUNE 6, 2018

Freytag is working to animate the cans with an experience that drinkers can view through a mobile app. According to Freytag Project Director Sophie Brown , the experience isn’t just about novelty, although the discovery and fun aspects are definitely part of it.

Branding 122

Branding social media Mobile Google 122

PYMNTS

JUNE 30, 2016

The role requires keeping an eye on the ways a firm can utilize information technology more efficiently, especially in developing scale, as Urban FT CAO Larry Herbinaux describes. LH: Definitely, dealing with time bottlenecks. The last step is implementing around any dissimilarities to provide a uniform customer experience.

Mobile 100

Mobile Comparison System Payments 100

NCR

MAY 22, 2017

But as the number of data sources grows and technology to process it becomes more powerful, the trend is changing from a nice-to-have addition to becoming an essential part of any company’s offering. It could also decide to decline if it likely to be definitely fraudulent or if the further authentication fails. Fighting fraud.

Big Data 85

Big Data Data social media Fraud 85

PYMNTS

SEPTEMBER 28, 2016

Rudolf Booker , CEO and founder of Payvision , joined PYMNTS for the latest segment in the Commander in Chief series to explain why sparking innovation in payments may mean looking outside the payments industry itself to bring about real and lasting change. PYMNTS: Define your company’s approach to innovation. RB: Just do it!

Innovation 100

Innovation Payments Industry Customer Experience 100

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial. Even if a financial institution isn’t yet using the technology, it can learn from peers.

Examples 195

Examples Fraud Resources Risk Management 195

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service. Good job. ^WM.

San Jose 40

San Jose Customer Experience Mobile social media 40