ATM Marketplace

MAY 25, 2023

The Bank Customer Experience Summit, held in Charlotte from Sept. 12 to 13, will honor innovators in the space of financial customer experience during an awards ceremony. You may nominate a technology provider or financial institution for an award, as long as it's submitted by the deadline of June 2.

Customer Experience 102

Customer Experience Charlotte Innovation Technology 102

PYMNTS

DECEMBER 21, 2020

These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage customers as the health crisis limits their in-person dining offerings and forces them to fast-track planned digital innovations. Shake Shack On Leveraging AI, ML To Drive Customer Experience. Around The Order To Eat Space.

Customer Experience 301

Customer Experience Innovation United States Survey 301

Perficient

MAY 23, 2022

We’ve always advocated a process-first mentality – and once these key inputs are ready, technology can be a great accelerator or activator of your strategy. Transactions – how well does your technology make the buying process personal, real-time, and frictionless? Then select and implement the right technology platform.

Strategy 294

Strategy Technology Customer Experience Innovation 294

Perficient

MAY 19, 2021

Our financial services practice is helping banks, credit unions, and other credit providers optimize their collections process by infusing to omni-channel technology, process improvements, and best practices. We’re helping them connect with more customers than ever before, and in new ways, to achieve higher contact rates. Case Study.

Technology 340

Technology Case Study Customer Experience Training 340

Bank Innovation

APRIL 8, 2019

When it comes to customer experience in banking, sights and sounds matter most. Natural-language-processing technology and design and digital user experience, known as UX, were seen as the top ways to drive improved customer experience, according to a recent poll by Bank Innovation.

Customer Experience 186

Customer Experience UX User Experience Innovation 186

Perficient

APRIL 24, 2024

Customer Experience: Understanding advisors’ and managers’ needs, we tailored solutions to elevate service and engagement. Innovation & Product Development: Leveraging cloud solutions, we enhanced spreadsheet capabilities, boosting productivity.

Strategy 371

Strategy Data Analysis Operations 371

PYMNTS

MARCH 6, 2020

FinTechs are helping banks focus on the customer experience through accounts payable (AP) automation. told PYMNTS in an interview that banks foundationally value “the relationship they have with the customer” and “they understand the customer.” AvidXchange Senior Vice President of Financial Services Boyce Adams Jr.

Customer Experience 251

Customer Experience Fintech United States Fraud 251

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

BankInovation

NOVEMBER 8, 2023

In the ever-evolving landscape of banking, the need for innovative customer-facing technology has never been more critical. Connecting with customers when they need guidance is a necessity […]

Customer Experience 62

Customer Experience Technology Innovation 62

Perficient

FEBRUARY 22, 2023

The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss the latest advancements in automation and its impact on the banking industry. Next, we’re observing a continuously increased focus on customer experience.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Perficient

OCTOBER 13, 2020

As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences. Transitioning to CX Styled Customer Engagement Solutions.

Technology 340

Technology Customer Experience Software Resources 340

Payments Dive

APRIL 5, 2018

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

Las Vegas 333

Las Vegas Customer Experience Mobile Retail 333

Payments Dive

SEPTEMBER 20, 2017

Networld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries. 19 in conjunction with the Bank Customer Experience Summit. The awards gala took place on Sept.

Customer Experience 220

Customer Experience ATM Fintech Groups 220

PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. The big push had been around transitioning everybody to EMV,” he remarked.

Customer Experience 254

Customer Experience Cards Analytics System 254

Bank Innovation

MARCH 18, 2019

credit unions are testing a blockchain-based digital credential system in different pilots ranging from mobile banking to voice banking and even call centers to improve customer experience, Bank Innovation has learned. Eight large U.S. This blockchain-based digital credential system is called MyCUID.

Customer Experience 170

Customer Experience blockchain System Innovation 170

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

ATM Marketplace

JULY 19, 2021

The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize innovation in digital signage, kiosk, mobile, omnichannel and emerging technologies.

Customer Experience 98

Customer Experience Innovation Mobile Technology 98

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

Perficient

MARCH 17, 2021

This is the fifth in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of innovation: Bringing diverse and fresh ideas and perspectives to help the organization think differently, differentiate and future-proof its investments.

Innovation 340

Innovation Exercises Tools Study 340

PYMNTS

DECEMBER 13, 2019

The initiatives will take advantage of Verizon’s 5G Ultra Wideband tech to not only provide innovative AR products, but content and new ways for people to communicate. Verizon’s 5G Labs and Snapchat said they are working to push the boundaries of what it means to experience live events as well. Fashionable Looks. That’s not all.

Customer Experience 136

Customer Experience social media Video Retail 136

Perficient

AUGUST 31, 2020

It’s also a great time to think about innovation. You are probably seeing the pain points for both your contact center and your customers more clearly than ever. A recent study addresses the new reality of customer expectations. Callbacks are another great way to improve customer experience during periods of high usage.

Innovation 369

Innovation Video Strategy Customer Experience 369

South State Correspondent

JUNE 22, 2022

Every bank wants to be “innovative,” but the truth is innovation is difficult. Add to that a bank’s resource constraints, compliance demands, budget goals, legacy IT infrastructure and talent gaps, and innovation for a bank is extremely difficult. The Problem of Bank Innovation. Framing Innovation.

Innovation 195

Innovation Meeting Apple Maine 195

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

JULY 1, 2019

Modern customers are much more likely to grow frustrated by lengthy processes and switch to other banks, after all. As such, FIs must seek more innovative authentication procedures that take less time and draw less ire than weak password and PIN systems. Bad actors are already turning to new methods to circumvent these measures.

Customer Experience 187

Customer Experience Tools Fraud Security 187

PYMNTS

MAY 27, 2020

The COVID-19 pandemic is accelerating the pace of digital innovation across the financial sector, and credit unions (CUs) are no exception. How Balancing Members’ Needs Improves End-To-End ATM Experiences. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. Developments From Around The CU Ecosystem.

ATM 243

ATM Innovation Meeting United States 243

Payments Dive

JULY 24, 2018

Rafik Hanna, senior director of Taco Bell's All Access, shared insight on how the QSR is transforming to drive a best-in-class customer experience and why technology is always at the forefront in a keynote address at the recent ICX Summit.

Technology 150

Technology Innovation Customer Experience Payments 150

Payments Dive

AUGUST 17, 2017

Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. So, how did we get here?

Customer Experience 316

Customer Experience Security Mobile Meeting 316

Bobsguide

JUNE 3, 2022

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q: How do you feel about your Peter Kulik Innovation Award win? Q: Finally, do you have any thoughts on upcoming ATM innovations and trends?

Innovation 147

Innovation ATM Software Policies 147

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

Bobsguide

JUNE 3, 2022

Ground-breaking WWS ATM Acquiring Software Wins ATMIA Peter Kulik Innovation Award. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry. ” The post AURIGA HONOURED WITH PRESTIGIOUS GLOBAL ATM INNOVATION AWARD appeared first on Bobsguide.

ATM 148

ATM Innovation Florida Software 148

Bank Innovation

JANUARY 13, 2020

Alvaro Teixeira, executive vice president and head of customer value management at HSBC Bank USA, will attend Bank Innovation Ignite this March 2-3 in Seattle. I’m excited to join Bank Innovation Ignite to dive further into how technology […].

Innovation 221

Innovation Case Study Seattle Study 221

Bank Innovation

JANUARY 23, 2020

Bank Innovation has hand-selected 10 companies to participate in its DEMOvation Challenge at Bank Innovation Ignite, which runs from March 2-3 in Seattle. The companies focus on a variety of use cases including customer acquisition, loan underwriting technology, conversational AI, fraud prevention, and other digital capabilities.

Innovation 221

Innovation Seattle Fraud Technology 221

Payments Dive

APRIL 24, 2018

Through Friday, June 15, Networld Media Group is accepting entries from innovative, consumer-focused financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Customer Experience 207

Customer Experience Strategy Groups Innovation 207

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. Perficient’s insurance experts, who were interviewed for this report, echo this sentiment, emphasizing the need for insurers to embrace innovation to stay relevant.

Innovation 251

Innovation Regional Strategy Trends 251

Celent Banking

SEPTEMBER 30, 2015

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

APRIL 10, 2020

“I think one of the largest reasons [insurers are still using checks] is because claim payments, the paying out of a claim, is [a] loss of money, and it is really hard for companies to focus or invest resources in a place in which you are losing money already,” Michele Schmitt, senior product manager for B2B insurance technology firm Tr?v

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

DECEMBER 9, 2020

“There’s a huge opportunity [in B2B payments] for businesses that have traditionally focused on the consumer,” David Disque , president of Corporate Spending Innovations (CSI), said in an interview with Karen Webster. While an attractive proposition, the shift into the B2B world can’t happen at the flip of a switch.

Innovation 297

Innovation Fintech Cards Payments 297