PYMNTS

JULY 2, 2018

According to John Epperson, principal at Crowe LLP , that goes to show that the current approaches to regulatory and compliance technology ( RegTech ) aren’t working. There have been substantial investments in technology by financial services organizations – in particular, a spike in RegTech investments from traditional banks.

Compliance 109

Compliance Regulation Meeting Strategy 109

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

PYMNTS

DECEMBER 29, 2020

With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. Certainly, the use and availability of cryptocurrencies is another emerging area that is contending with its own unique set of compliance issues, but it is also one Wingert said appears to be closing gaps in regulation.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Insights on Business

MAY 1, 2018

While the advances in Payments processing are clear, there still remains a number of areas where further education is necessary, additional trust and security is required, and advances made in payments technology are still needed. Compliance. Learn more about IBM Safer Payments and fraud detection technology here. Biometrics.

System 126

System Payments blockchain Fraud 126

Perficient

APRIL 2, 2021

Finally, views are sought for compliance with applicable laws and regulations, including those related to consumer protection. Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

FEBRUARY 4, 2021

By having an inaccessible site, you are turning away 26% of your overall potential market and expose the organization to compliance violations. According to the Web AIM million accessibility evaluation study , the top five compliance errors are low color contrast, missing alternative text, empty links, missing form labels, and empty buttons.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

APRIL 13, 2017

, a medium-sized provider of cable, internet and phone services, its call centers and customer interaction are at the core of what helps to set it apart within a crowded and competitive market. “We With the primary goals of finding a solution with ease of integration, compliance tracking and quality monitoring control, WOW!

Meeting 101

Meeting Compliance Security System 101

PYMNTS

MARCH 17, 2020

To stay competitive, especially with digital startups unencumbered by legacy systems, traditional financial institutions (FIs) need to deliver seamless customer services to individual consumers and enterprise customers alike. You don’t want to break your back-end systems,” Caldeira told PYMNTS.

Innovation 228

Innovation Payments System Security 228

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. Employees are savvy with technology. Consider investing in a HR technology that will create a simple task management to ease any anxiety or new job jitters. Keep it simple.

Conference 340

Conference Video Branding Meeting 340

South State Correspondent

OCTOBER 26, 2023

The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon. Sunday Programming: consisted of a federal lobbying track, AI Summit, Small Business, Fraud, running a fintech, cannabis banking, and modernizing the banking core system.

Conference 221

Conference Las Vegas Fraud Case Study 221

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

FEBRUARY 18, 2020

Fraud orchestration can help solve this issue as it allows banks to build holistic fraud prevention defense systems and gain 360-degree views of their customers. FIs and PSPs in Europe are particularly interested in robust fraud-busting technologies for SCA compliance, which is mandated under PSD2.

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

DECEMBER 12, 2019

The partnership will combine Yooz’s paperless accounts payable technology with the Microsoft Azure cloud system to help companies automate their accounting processes and increase efficiency. “By Whatever their size, our ambition is to provide them with solutions that are ever more innovative and effective on a daily basis.

Compliance 150

Compliance Customer Experience Maine Security 150

FICO

JANUARY 25, 2021

Customer identity management is most frequently confused with identity and access management, sometimes known as identity management, which is defined as “a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources.” by Doug Clare.

Management 98

Management Fraud Customer Experience Compliance 98

FICO

SEPTEMBER 16, 2020

FICO’s Integrated AML Compliance Survey has revealed that while the vast majority of banks in more than 11 countries around the Asia Pacific region believe that AI will strengthen anti-money laundering efforts, many remain unsure how to operationalize the advanced technology. Key drivers of financial crime strategy.

Survey 52

Survey Compliance Regional System 52

PYMNTS

NOVEMBER 7, 2019

Every small business (SMB) and entrepreneur wants to boost revenue, and recurring customers are a welcome source of cash inflows. “However, they have not been properly equipped with technology that helps convert customers from visitors into valuable, long-term clients. A Better Provider Experience.

Customer Experience 102

Customer Experience Fintech Industry Technology 102

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

South State Correspondent

MARCH 7, 2023

The Banning of ChatGPT Last week also saw a handful of companies banning their staff from using ChatGPT, citing compliance concerns over using third-party software. The user can influence the output based on how they write the prompts or systemically during programming. This is often the reaction to any new technology.

Training 195

Training Video Tools US 195

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. Fintechs were nearly all born in the cloud and they operate with a nimbleness that enables them to serve customers very effectively. Banks want immediate scalability.

Customer Experience 156

Customer Experience Innovation Fintech System 156

NCR

MARCH 2, 2016

For banks to deliver a truly personalized customer experience, they must first abandon their “inside-out” approach and gain a better understanding of how customers consume services and how to deliver across multiple platforms. As technology advances, so do customer expectations for a fast and seamless experience with their bank.

Customer Experience 40

Customer Experience Software System Industry 40

Insights on Business

JUNE 14, 2017

Pressures stem from a myriad of sources: competition from fintechs; unrelenting regulatory environment; associated costs of compliance (or non-compliance!); increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

SEPTEMBER 25, 2019

“Card-linking is the optimal choice for any user journey that relies upon real-time payment information, location accuracy and frictionless customer experience,” he said. Fidel takes on regulatory compliance by tokenizing card numbers. All of this helps businesses get to market and scale faster,” Dev said.

Cards 124

Cards Customer Experience Compliance Payments 124

Insights on Business

JUNE 20, 2018

In today’s global marketplace, financial services firms must grapple with competition, increasing regulation and market volatility while also maintaining profitability and growth in a world disrupted by emerging technologies and fintechs. Simply put, traditional systems and business processes just aren’t enough. Financial Crimes.

Regulation 70

Regulation Compliance Analytics System 70

Gonzobanker

JUNE 25, 2021

So hats off to executives at community-based institutions who, according to Cornerstone Advisors’ What’s Going On In Banking 2021 study, said improving customer experience and service delivery was their No. A robust customer care function has never been more important. Technology. Focus on the mission.

Customer Experience 105

Customer Experience Fraud Policies Training 105

Insights on Business

JANUARY 25, 2019

Looking at the top five blog entries of 2018, we see that using technology to meet the ever-increasing scale and rate of regulatory change is top of mind for financial service organizations. As Marc Andrew’s notes in his blog, Demystifying AI for risk and compliance , in 2018, we saw AI tackle exhausting regulatory requirements.

Marketing 79

Marketing blockchain Compliance Innovation 79

PYMNTS

AUGUST 25, 2016

Ingenico Group , the leader in seamless payments, and Datacap Systems , an integrated payments middleware provider, announced on Wednesday (Aug. Using Ingenico Group’s smart terminals, Datacap’s point-of-sale partner, PDQ Signature Systems, was able to streamline the Pay-at-the-Table implementation for Uncle Oogie’s.

New Jersey 100

New Jersey Philadelphia Customer Experience Samsung 100

PYMNTS

MARCH 23, 2020

The March 2020 Next-Gen AP Automation Tracker ® done in collaboration with Bottomline Technologies , contains a wealth of information and inspiration for treasury and finance executives faced with issues of reducing fraud and error, cutting costs and increasing payments accuracy across the board. But it all hinges on reliable data.

Fraud 130

Fraud Customer Experience Resources Compliance 130

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

Gonzobanker

JULY 28, 2014

2014 is turning out to be a year in which many financial institutions are considering replacing aging or inadequate loan origination technology. Let’s just get this out of the way right up front: most bankers rank going through a formal system selection process right up there with a trip to the dentist.

System 103

System Lending Data US 103

Insights on Business

APRIL 25, 2019

Addressing these challenges and ensuring strong, long-term sales revenue to drive growth is the focus of today’s advanced sales performance management (SPM) technologies. Many employee disputes are caused by human error in the sales compensation process, often because the employer is using a legacy system employing spreadsheets.

Meeting 87

Meeting Compliance Management Strategy 87

PYMNTS

OCTOBER 8, 2019

14, the legal deadline for the strong customer authentication (SCA) requirement of the Second Payment Services Directive (PSD2) came and went. However, as is often the case when big ecosystems attempt wide and systemic changes, things have not gone quite according to plan. As of Sept.

Compliance 156

Compliance Security Industry Regulation 156

PYMNTS

JUNE 26, 2017

Integrated cashless and mobile payment solutions provider USA Technologies partnered with cashless hardware manufacturer Setomatic Systems to bring cashless payment options to U.S. Other payment solutions could improve the customer experience when car owners get their vehicles serviced at a dealership.

Report 150

Report Payments Meeting Tools 150

FICO

NOVEMBER 16, 2022

One of the key themes that we saw in the results is the continued investment in enterprise fraud management systems. By prioritizing their customers and their reputations, banks are demonstrating their commitment to improving fraud prevention and detection across the enterprise. Investing in Fraud Prevention and Detection.

Fraud 52

Fraud Data Survey Regional 52

Insights on Business

OCTOBER 16, 2018

Reengineering core banking systems that have been developed over decades while innovating fast enough to stay competitive would be like trying to change your tires while speeding down the freeway. So, how can financial institutions transform rapidly and flexibly, while maintaining their investments in core systems? Embracing change.

Capital 157

Capital Tools System blockchain 157

Urs Bolt

OCTOBER 17, 2018

Fintech to facilitate inclusive financial system establishment in China, say experts. China could improve its regulatory technologies. For example, implemented in an appropriate way, Blockchain technologies could support the exchange of personal data for client onboarding incl. Compliance. Customer Service.

System 28

System Fintech blockchain Innovation 28

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Apart from significant investments in marketing, there are two critical components for the long haul: technology and working capital. Slow and steady doesn’t win the financial services race.

How To 136

How To Risk Management Technology US 136

Gonzobanker

MARCH 6, 2020

Smarter banks focus obsessively on how they deliver value and a winning experience for customers. To stay relevant, banks and credit unions need to continually evaluate their people (organization, staffing, roles), processes, technology and enterprise/departmental strategic objectives to ensure they are achieving optimal performance.

Operations 93

Operations System Groups Technology 93