PYMNTS

APRIL 10, 2020

“I think one of the largest reasons [insurers are still using checks] is because claim payments, the paying out of a claim, is [a] loss of money, and it is really hard for companies to focus or invest resources in a place in which you are losing money already,” Michele Schmitt, senior product manager for B2B insurance technology firm Tr?v

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

FEBRUARY 12, 2020

Fenergo , a Dublin-based FinTech startup that helps other banking organizations deal with regulatory compliance, onboarding and “lifecycle management,” has raised $80 million and has a valuation of $800 million, according to a report. Ultimately, we only exist to serve the needs of our customers,” said Marc Murphy, Fenergo’s founder and CEO.

Compliance 150

Compliance Fintech Customer Experience Industry 150

Perficient

DECEMBER 22, 2023

The utilization of AI has seen tremendous growth over the last few years, including: Customer chatbots Customer chatbots serve to streamline operations by reducing the need for extensive phone center staffing. Contact our experts today if you are interested in learning more about up-and-coming news in financial services.

Risk Management 221

Risk Management Compliance Fraud Regulation 221

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. In the introduction to the RFI, the FHFA noted President Biden’s March 2022 executive order.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

CB Insights

SEPTEMBER 16, 2021

UK-based PassFort offers SaaS solutions that address compliance challenges and elevate customer experiences. Operating in 211 jurisdictions, PassFort caters to a diverse customer base. It claims to have processed 6M automated compliances worldwide as of June 2021. Become a CB Insights customer.

Compliance 58

Compliance Technology Customer Experience Maine 58

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? – Insider perspective on leading industry trends and how using predictive analytics will bring more value to businesses.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Gonzobanker

APRIL 20, 2020

Compliance plays an important role in a financial institution’s relationship with its customers. As banks evolve to a digital-centric operating model, one of the laments Cornerstone often hears from our clients is, “Compliance won’t let us do that.” Give Compliance a Seat at the Table – Early.

Compliance 78

Compliance Customer Experience Guidelines Technology 78

ABA Community Banking

MARCH 20, 2019

Traditional compliance monitoring is plagued by inefficiencies and redundancies Compliance Customers Compliance Management Technology Consumer Compliance Compliance/Regulatory Tech Management Feature Feature3.

Compliance 40

Compliance Customer Experience Management Technology 40

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Our panel of experts will break it down for you.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

JULY 2, 2018

According to John Epperson, principal at Crowe LLP , that goes to show that the current approaches to regulatory and compliance technology ( RegTech ) aren’t working. There have been substantial investments in technology by financial services organizations – in particular, a spike in RegTech investments from traditional banks.

Compliance 109

Compliance Regulation Meeting Strategy 109

Perficient

APRIL 20, 2023

However, it’s not always obvious which of the many potential technology vendors and implementation partners will best drive an organization’s desired business goals. They want to have meaningful relationships with technology partners who will bring innovative ideas and proven experience to the table.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

BankInovation

MARCH 25, 2021

The pandemic shift to digital onboarding that increasingly uses intelligent automation will provide banks with cost savings of over $460 million over five years, and improve customer experience.

Regulation 91

Regulation Technology Customer Experience Study 91

FICO

JULY 21, 2020

As my colleague TJ Horan says in his post , the worlds of fraud and compliance are moving closer together. A critical meeting point for these disciplines is the identity proofing of customers, particularly using digital channels. This comes at a cost to customer experience that means lost business and poor customer satisfaction scores.

Compliance 52

Compliance Fraud Customer Experience Meeting 52

PYMNTS

DECEMBER 29, 2020

With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. Certainly, the use and availability of cryptocurrencies is another emerging area that is contending with its own unique set of compliance issues, but it is also one Wingert said appears to be closing gaps in regulation.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

Banking Exchange

OCTOBER 12, 2020

Not only does technology provide a better customer experience, but it is proven to create a more efficient and less risky lending process from beginning to end Mortgage Credit Mortgage Mortgage Compliance Mortgage/CRE Residential Commercial Technology Feature3 Feature.

Examples 88

Examples Tools Customer Experience Compliance 88

Perficient

FEBRUARY 4, 2021

By having an inaccessible site, you are turning away 26% of your overall potential market and expose the organization to compliance violations. According to the Web AIM million accessibility evaluation study , the top five compliance errors are low color contrast, missing alternative text, empty links, missing form labels, and empty buttons.

UX 531

UX Guidelines Compliance Study 531

Perficient

APRIL 2, 2021

Finally, views are sought for compliance with applicable laws and regulations, including those related to consumer protection. Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies.

Regulation 309

Regulation Industry Risk Management Analysis 309

Insights on Business

JULY 26, 2018

One of the best things about working at IBM—and in the RegTech field in particular—is meeting daily with the engineers and developers who are driving technological innovation in the financial industry. Customer Experience. Those types of capabilities are very difficult to achieve without using blockchain technology.

blockchain 151

blockchain Innovation Customer Experience Compliance 151

Bank Innovation

APRIL 30, 2019

The paramount technology objective today in banking is the implementation of artificial intelligence to enhance customer experience, products and, in turn, financial results, for both consumers and financial institutions. The […].

Customer Experience 210

Customer Experience Technology social media Compliance 210

Bank Innovation

APRIL 30, 2019

The paramount technology objective today in banking is the implementation of artificial intelligence to enhance customer experience, products and, in turn, financial results, for both consumers and financial institutions. The […].

Customer Experience 210

Customer Experience Technology social media Compliance 210

PYMNTS

SEPTEMBER 16, 2019

One of the challenges yet to be faced is that only 25 percent of online merchants are aware of SCA, making compliance tricky for the remaining 75 percent. Merchants must therefore be prepared to support several verification and customer experiences. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

South State Correspondent

OCTOBER 26, 2023

The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. But the benefits of automation are a key part of the customer experience. You might also like this resource, Abrigo's "2022 Loan Review Benchmark Survey Results."

Lending 221

Lending Risk Management Community Management 221

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. A biometric payment is a point-of-sale technology that authenticates payments by pairing a payment card with a physical identifier of the cardholder.

Industry 471

Industry Trends social media Payments 471

Perficient

NOVEMBER 17, 2020

Many banks have leveraged digital technologies like cloud computing, robotic process automation, artificial intelligence, and chatbots in response to Covid-19. The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs.

Mobile 294

Mobile Online Conference Customer Experience 294

PYMNTS

APRIL 13, 2017

, a medium-sized provider of cable, internet and phone services, its call centers and customer interaction are at the core of what helps to set it apart within a crowded and competitive market. “We With the primary goals of finding a solution with ease of integration, compliance tracking and quality monitoring control, WOW!

Meeting 101

Meeting Compliance Security System 101

Accenture

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). When onboarding a new customer, there are a few techniques to combine the best customer experience with meeting regulatory expectations which can be used in tandem.

Customer Experience 178

Customer Experience Online Millennials social media 178

PYMNTS

JUNE 25, 2018

However, for many financial services firms, RegTech’s (Regulatory Technology) potential is limited by any number of causes. Among those factors: the cultural hallmarks of the organizations adopting such technologies. At the same time, risk and compliance professionals still are inundated with manual tasks.

Risk Management 167

Risk Management Strategy Management Compliance 167

PYMNTS

OCTOBER 1, 2019

However, that’s only part of what’s really going on when it comes to this particular card payments mark for convenience stores and gas pumps, according to a new PYMNTS interview with Chris Triconi, director of petro, convenience stores, and fuel retail at payment technology firm LISNR. However, that’s not necessarily the case at U.S.

Innovation 167

Innovation Customer Experience Retail Operations 167

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. Employees are savvy with technology. Consider investing in a HR technology that will create a simple task management to ease any anxiety or new job jitters. Keep it simple.

Conference 340

Conference Video Branding Meeting 340

FICO

JANUARY 25, 2021

Customer identity management is most frequently confused with identity and access management, sometimes known as identity management, which is defined as “a framework of policies and technologies for ensuring that the proper people in an enterprise have the appropriate access to technology resources.” by Doug Clare.

Management 98

Management Fraud Customer Experience Compliance 98

South State Correspondent

MARCH 14, 2024

and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. In comparison, investments in new technology or new business lines pale in comparison to other strategic investments due to the time and effort it takes to get a business line off the ground.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

NOVEMBER 7, 2019

Every small business (SMB) and entrepreneur wants to boost revenue, and recurring customers are a welcome source of cash inflows. “However, they have not been properly equipped with technology that helps convert customers from visitors into valuable, long-term clients. A Better Provider Experience.

Customer Experience 102

Customer Experience Fintech Industry Technology 102

PYMNTS

MAY 27, 2020

CU branches across the United States have temporarily closed to help slow the spread of contagion, forcing CUs to find new ways to engage with their members via connected technologies, from mobile devices to laptops and especially ATMs. How Balancing Members’ Needs Improves End-To-End ATM Experiences. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

APRIL 29, 2019

In a press release , Citi said it teamed up with EY and SAS to create the scoring engine, which aims to streamline the time it takes to review high volumes of trade transactions while also ensuring regulatory compliance. Many banks still rely on manual, paper-based processes, driving up operational costs and impacting the customer experience.

Analytics 123

Analytics Compliance Innovation Operations 123