PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

Perficient

FEBRUARY 22, 2023

The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss the latest advancements in automation and its impact on the banking industry. Next, we’re observing a continuously increased focus on customer experience.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

PYMNTS

OCTOBER 6, 2020

That’s been spurred in part by the fact that supply chain-focused technology is getting faster, cheaper and easier to scale within companies. Improving the B2B Customer Experience. The B2B customer experience, noted several panelists, now includes payments. Fostering Cultural Change. That’s no easy task.

Customer Experience 211

Customer Experience Payments Online Management 211

South State Correspondent

AUGUST 10, 2023

When banks talk about a “sidecar,” they speak about a modern, lightweight, real-time core system alongside a traditional core. In this article, we argue why banks should consider a modern core system in the form of a sidecar as part of their long-term strategy. This information is then pushed out to each ancillary system.

System 195

System Examples Operations Data 195

Bank Innovation

MARCH 18, 2019

credit unions are testing a blockchain-based digital credential system in different pilots ranging from mobile banking to voice banking and even call centers to improve customer experience, Bank Innovation has learned. This blockchain-based digital credential system is called MyCUID. Eight large U.S.

Customer Experience 170

Customer Experience blockchain System Innovation 170

PYMNTS

JULY 1, 2020

Is it surprising to know that 55 percent of legacy financial institutions (FIs) report lacking maturity in core systems? Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? It’s true, but not for long. AI Poised for a “Profound Impact”.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JULY 1, 2019

As such, FIs must seek more innovative authentication procedures that take less time and draw less ire than weak password and PIN systems. This means banks must make security an engaging part of their customer experiences rather than a clunky friction point, and many are doing so by turning to AI and biometric authentication tools.

Customer Experience 187

Customer Experience Tools Fraud Security 187

PYMNTS

FEBRUARY 18, 2020

There’s not much argument against self-checkout systems as a means of improving the customer experience, but at least a temporary blowback to the technology has begun. Opposition from the workforce that could be displaced by the technology is growing louder, even as consumers appear to be embracing self-checkout.

Technology 160

Technology Customer Experience blockchain Data 160

Perficient

FEBRUARY 29, 2024

Driven by technological advancements, regulatory changes, and shifting consumer preferences, the banking industry must evolve and respond accordingly. Going forward, banks should: Implement AI-driven systems to streamline credit decision processes, reducing decision times, and enabling faster responses to loan applications.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

OCTOBER 22, 2020

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. Mitek, a top developer of digital identity verification and mobile check deposit technology, announced on Thursday (Oct.

Technology 134

Technology Comparison Security Customer Experience 134

Perficient

JUNE 23, 2020

Without a system to manage the cost effects of these various variables and maintain changes in those values, your business may be resorting to providing complex quotes manually. Inaccurate quotes are a detriment to both your business and your customers. The Customer Experience. Complex Products. Do You Need a CPQ?

Customer Experience 322

Customer Experience Resources System Management 322

PYMNTS

JULY 12, 2019

26 percent: Share of consumer services merchants that are “very” or “extremely” interested in smart POS systems. . $35 B: Expected value of the global call center software market by 2025.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. How are your systems set up to provide customers with seamless experiences?

Trends 275

Trends Customer Experience Case Study Data 275

PYMNTS

JANUARY 22, 2020

Three words are driving dramatic technological changes in the fast food space: quality, convenience and speed. QSR customers expect quality food and their preferred payment methods, and they want those things immediately. A report found that 29 percent of restaurant operators think they are lagging in adopting technology.

Technology 146

Technology Operations System Cards 146

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Like any emerging technology, most institutions are in a “test and learn” phase.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

MAY 29, 2018

software company Verint Systems, Inc. is looking to buy NSO Group, an Israeli company that sells military-grade technology, for around $1 billion. At the time, an NSO spokesman said that NSO doesn’t operate its systems and requires customers to use them lawfully “for the prevention and investigation of crimes.”.

Groups 164

Groups System San Francisco Software 164

PYMNTS

SEPTEMBER 10, 2019

Shopify announced that it has reached an agreement to buy 6 River Systems , a provider of collaborative warehouse fulfillment solutions, in a deal worth $450 million. The addition of 6 River Systems’ cloud-based software and collaborative mobile robots to the network will increase the speed and reliability of warehouse operations.

System 128

System Software Branding Customer Experience 128

PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges. For starters, customized products can be expensive.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

Perficient

SEPTEMBER 10, 2020

At the same time, digital has never before offered the ability to address customer needs to the extent possible today. But becoming digital is not just about adopting the latest technology. That means having the humility to recognize gaps in your understanding of customers’ needs (especially since those needs are changing rapidly).

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Many banks and credit unions are operating with legacy systems – whether legacy IT or legacy processes. Their systems have been tweaked and patched over the years.

Technology 150

Technology Lending Software Customer Experience 150

Perficient

JULY 19, 2023

In today’s rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a game-changer for various industries. By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions.

Regional 221

Regional Customer Experience Strategy Policies 221

Perficient

FEBRUARY 9, 2021

Understanding the technology systems the enable these fulfillment methods are important for successfully driving positive, enhanced customer experiences, and retailers need to rely on omnichannel fulfillment as a main source of delivery for seamless customer buying experiences, even in post-COVID-19.

Retail 506

Retail Customer Experience Strategy Maine 506

PYMNTS

FEBRUARY 1, 2019

The effectiveness of the technology is limited if you can’t act upon the actionable insights that the technology articulates for you.” . HSBC recently invested in a new core banking system that readily responds to AI-driven discoveries. When you find actionable insights, how do you act on them?” Balkin said.

System 123

System Digital Banking Fraud Customer Experience 123

Gonzobanker

APRIL 25, 2024

“It’s time we embark on a journey to modernize and invest in a powerful customer relationship management system!” Hoodwink, a suave sales professional from the Big City who convinced them that the bank’s current core system lacked a 360-degree view of the customer and what they desperately needed was his OopsieDaisy CRM solution.

System 148

System Training Community Bank Management 148

Perficient

AUGUST 28, 2020

It has been written in Utility industry publications that there is an enormous opportunity to marry Operational Technology and key Finance systems and use emerging technologies such as predictive analytics to build Data that Utility executives can strategically model with and plan to ensure the best and most efficient customer experience.

Analytics 340

Analytics Company Data Comparison 340

Perficient

SEPTEMBER 29, 2022

The Technology Behind Embedded Finance . APIs allow data among disparate software systems to be transferred back and forth and used across applications. . Companies can garner a competitive edge by implementing embedded finance capabilities that elevate customer experiences. Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

Perficient

AUGUST 24, 2020

Systems: What technology do you have today? How happy are your customers? If you are talking Customer Experience then focus on that. External surveys to gauge how your customers feel. User research around the current customer experience, pain points, etc. Focus on front and back end systems.

Strategy 322

Strategy Analytics Customer Experience Exercises 322

Perficient

AUGUST 26, 2020

While these salesmen cannot physically be in the space to make sales, adding technology such as Augmented Reality (AR) still gives customers the ability to experience a product and use the salesman as a resource to ask questions and further the buying process. Integrating the Right Technology.

How To 420

How To Customer Experience Online Analytics 420

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

Perficient

JANUARY 31, 2022

One area mentioned by the company as an issue was a gap in its multi-factor authentication (MFA) system. The company did not specify whether hackers intercepted one-time passwords, whether Crypto.com’s system allowed transactions to go through without the passwords, or whether something else occurred.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

PYMNTS

JUNE 30, 2017

This week, Zebra Technologies launched its new MP7000 multi-plane 1D/2D imager scanner for merchants to help speed checkout processes. With this new offering, the company has integrated an intelligent illumination system that helps reduce used power and fewer parts to help enhance the consumer experience.

Technology 116

Technology Software Retail Customer Experience 116

PYMNTS

MARCH 21, 2017

While some retailers may plan to partner with technology vendors to help benefit various facets of their physical stores, there’s a growing need to transform retail point-of-sale (POS) systems to compete with the eCommerce arena. It announced this week the decision to move its POS system to the cloud via a partnership with Infor.

System 105

System Retail Customer Experience Technology 105

PYMNTS

JANUARY 21, 2020

Quick-service restaurants (QSRs) are intensely competitive and have very little margin for error, causing many to employ technologies such as mobile apps and self-service kiosks. Some of the [kiosk] experiences [at other places were] absolutely terrible,” he said, adding that this made him wary about the devices causing negative experiences.

Technology 130

Technology Massachusetts Mobile Boston 130

Perficient

JUNE 3, 2020

I love cross-pollination among technology alliances. It’s no wonder an increasing number of companies are automating and orchestrating IT systems and processes and delivering applications from cloud environments. As daily and weekly releases become the new norm, the cloud makes sense for this type of agility.

Customer Experience 443

Customer Experience Technology Innovation System 443

PYMNTS

JUNE 12, 2018

But digital vending systems can provide an alternate way to prevent theft, without discouraging customers from making purchases. CompuCom ’s point-of-purchase digital vending machines have in-aisle vending systems, so customers don’t have to call for staff. Having worked with seven of the top 10 U.S.

System 115

System Retail ATM Customer Experience 115

PYMNTS

SEPTEMBER 7, 2016

Revel Systems , the maker of an iPad point-of-sale management tool for brick-and-mortar retailers, food businesses and other industries, announced on Tuesday (Sept. 6) it is partnering with Punchh , a provider of mobile engagement, CRM and marketing automation technologies for restaurant chains. We are thrilled to partner with Punchh.

System 100

System Customer Experience Marketing Automation Software 100

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294