PYMNTS

OCTOBER 7, 2019

7) in the light of continued losses by its parent company. The Wall Street Journal is reporting that a few dozen are being laid off in the company, which has about 600 employees. Walmart’s eCommerce acquisitions have been struggling, and the company has been spending heavily to see eventual profits.

Online 100

Online Retail Digital Strategies Branding 100

PYMNTS

JANUARY 19, 2021

And the pandemic has done nothing but coalesce LendingClub’s digital strategy to become a full spectrum of consumer and commercial loan products across digital conduits, said Nayar (who added that LendingClub already exists as a “massive powerhouse on the loan side”).

Digital Banking 290

Digital Banking Cards Digital Strategies Survey 290

Cisco

OCTOBER 11, 2021

It’s a time of transition and digital transformation in financial services. Only 14% of banks are in the execution phase of their digital strategy… BDO. Operational Excellence is also vital to reduce and simplify on-prem devices, and reduce energy required to operate customer IT facilities.

Branch Design 141

Branch Design Branch Strategies ATM Digital Strategies 141

PYMNTS

MAY 17, 2018

digital operations head Edward Achtner said that the bank has been eyeing such efforts as partnerships. He noted that his own firm’s digital strategy has helped customers transfer $1 billion across mobile devices. That latter firm is a digital lender and credit solutions provider. During the discussion, HSBC U.S.

Fintech 108

Fintech Community Bank Community United States 108

PYMNTS

MAY 5, 2020

“This new bundled returns solution directly addresses the need for better online consumer returns experiences and more efficient returns management in response to the shift to ecommerce during COVID-19 store closures,” said a statement from the two companies. In all these cases, merchants are going to have a multi-channel strategy.

Florida 205

Florida Retail Tampa Customer Experience 205

South State Correspondent

MAY 18, 2023

Led by our Chief Data Architect and SVP of Digital Strategy , the effort was a lesson in how to be more innovative and work together to achieve the sole goal of the customer experience. A banker’s job is attracting and managing customers, understanding risk, and pricing it appropriately. That is an 11.6x

US 195

US Training Examples Data 195

PYMNTS

JANUARY 11, 2021

Whether businesses were establishing their modernization roadmaps for the first time or simply accelerating the plans they already had in place, the COVID-19 crisis drove organizations to embrace technology at unprecedented levels in order to manage a remote workforce, supply chain disruptions and economic uncertainty.

Payments 198

Payments Strategy Fintech Tools 198

PYMNTS

DECEMBER 6, 2019

The company has since expanded its digital ordering portfolio to include artificial intelligence (AI)-powered phone ordering, drive-thru pickup lanes and a reordering feature through Amazon’s Alexa. . Recent data indicates that digital ordering capabilities are a key ingredient in Chipotle’s business model.

Strategy 130

Strategy Innovation Digital Strategies System 130

PYMNTS

OCTOBER 31, 2019

As Starbucks continues to pursue new opportunities to expand digital customer relationships, the quick-service coffee chain reported growth in the ranks of its rewards program membership. The company saw active Starbucks Rewards membership in the U.S. grow to 17.6 30) that the rewards program is an “important growth driver.”

US 100

US Digital Strategies Training Customer Experience 100

PYMNTS

APRIL 29, 2019

Ayala, the Philippines -based conglomerate, is raising money for a new capital fund that will invest in technology companies. As reported in Deal Street Asia , Ayala Chairman and Chief Executive Jaime Augusto Zobel de Ayala said the focus will be on companies in eCommerce, FinTech and healthcare.

Fintech 108

Fintech Capital Strategy Digital Strategies 108

PYMNTS

AUGUST 13, 2020

“Historically, that’s been challenging for businesses, because it requires the payor to manage multiple payment methods,” she said. The challenge is being able to do so without burdening the business, and do so in a way that still allows consumers to select and manage their own payment methods based on what works best for them.”.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

APRIL 2, 2019

In a blog post, Tom Ward, senior vice president of digital operations at Walmart, said the retailer is building platforms with partners including Google to help customers shop via voice. With Google Assistant available in a slew of devices including Android phones, customers can manage their shopping carts on the go. “We

Google 165

Google Digital Strategies Technology Strategy 165

PYMNTS

DECEMBER 5, 2019

As customers expect more convenient ordering and delivery experiences, several restaurant chains are turning to automation to make digital order fulfillment more seamless. The company has partnered with autonomous technology firm Nuro with plans to put driverless delivery vehicles to work in Houston, Texas, by the end of 2019.

Innovation 131

Innovation Houston Metro Mobile 131

PYMNTS

JANUARY 7, 2019

But customers don’t have to pay at the kiosks, as the company allows diners to place their orders on the devices and then pay with cash at the counter. The kiosks are part of Taco Bell’s digital strategy , which is dubbed “All Access” and is geared toward letting diners interact with the company in whatever manner they’d like.

Digital Strategies 179

Digital Strategies Strategy Mobile Cards 179

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds. The mobile TV platform seemed to have it all. Why did it lose everything?

US 294

US social media User Experience Digital Strategies 294

PYMNTS

NOVEMBER 30, 2020

They might like making cakes and seeing happy customers, but few especially enjoy managing their businesses. “So Steinmetz sees fast settlement of payments as a game-changer, even if companies don’t really need the money right away. Rather, they’re companies that issue loans that need to be repaid. Or consider Sears.

Fintech 211

Fintech Innovation Analytics Seattle 211

PYMNTS

AUGUST 21, 2018

Increasingly, digital strategy is in the purview of banks and non-bank lenders, who in turn are seeking pairings with FinTechs. The insurance FinTech, said the site, will seek to offer insurance contracts that are binding in real time, whereas traditionally insurance companies have finished the process. million USD.

Fintech 101

Fintech Lending Groups Digital Strategies 101

PYMNTS

NOVEMBER 12, 2019

Innovation in the accounts payable (AP) space continues to expand, with FinTechs looking to capture their piece of a growing market driven by businesses’ desire to digitize their operations. In a statement, Eyal Feldman, co-founder and CEO of Stampli, said AP is pervasive, “touching every department within a company.”.

Innovation 124

Innovation Digital Strategies Payments Tools 124

PYMNTS

AUGUST 15, 2019

Smaller trading businesses, in particular, are struggling to manage the sudden costs of tariffs, as well as the unexpected volatility of supply chains’ geographic adjustments to avoid those fees. The region operates with “an economy which is largely based on trade,” Kocher noted, making it a prime target for bank-FinTech innovation.

Marketing 108

Marketing Regional Fintech Capital 108

PYMNTS

NOVEMBER 22, 2019

According to the company, the process is as easy as asking, “Alexa, tell Chipotle to reorder my favorite for delivery.” The company intends to refresh stores at a slower clip to keep more locations fully operational. According to that plan, the company would invest in technology and refresh stores.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

JUNE 22, 2020

PYMNTS recently spoke with Keala Gaines , eBay’s head of global payments services, to understand how the platform’s payments strategy has changed over the years as well as to understand the role payments has played in helping it grow from a small operation to serving business and consumers across 100 countries with 27 international sites. “I

Strategy 230

Strategy Payments America Examples 230

PYMNTS

SEPTEMBER 10, 2019

But it is important that ATMs are embedded in the digital strategy of the bank, too.”. That multi-faceted strategy, he said, embraces services that are necessary not only for individual consumers, but also for small businesses that operate in cash-intense verticals, he told Webster. The Consumer.

ATM 158

ATM Examples Course Strategy 158

PYMNTS

JUNE 26, 2020

It’s required lots of on-the-spot innovation as firms had to massively rethink their operations from the ground up. But for many of them, this has also been an opportunity for them to really develop their digital strategies. Many are offering transitional tools to help guide their clients across the digital divide.

Payments 176

Payments Software Trends Digital Marketing Channels 176

PYMNTS

JANUARY 21, 2020

The company intends to make a “hybrid” ghost kitchen out of an old Chick-fil-A that will offer items such as garlic crab fries and grouper sandwiches. News surfaced in March that the AI-powered personalization platform operator Dynamic Yield was being acquired by McDonald’s.

Tampa 134

Tampa Detroit Philadelphia Technology 134

PYMNTS

OCTOBER 31, 2016

Beyond the macro, and drilling down to company specifics, Banga said that the acquisition of Vocalink proceeds as planned, with the first hurdle crossed, with the ball now in the UK’s court post EU review. As part of that strategy, 80 million accounts will be enabled over the next several months, said the executive.

Digital Strategies 100

Digital Strategies Strategy US Cards 100

PYMNTS

OCTOBER 11, 2019

After the acquisition, ModCloth will continue to operate out of its current operational setup, with Go Global Retail investing in its digital capabilities including artificial intelligence and predictive analytics. operations. The deal is expected to close later this year. “We New Leadership Watch: Walmart Names New U.S.

Leadership 100

Leadership Apple Branding Retail 100

PYMNTS

JUNE 15, 2020

There is an out-and-out frenzy to capitalize on the pandemic-fueled digital shift that gave consumers few options for accessing products and services over the last twelve weeks. And you better do it right now, they add, since digital shifts wait for no one. And incumbent, for some, means any business that existed before March of 2020.

Innovation 214

Innovation Mobile Capital Operations 214

Gonzobanker

SEPTEMBER 4, 2018

In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center. Long-neglected contact center operations are finally getting attention from the C-suite. Phone menus dead-end.

Technology 115

Technology Resources Fraud Strategy 115

PYMNTS

DECEMBER 6, 2019

We have a deep dive into Colorado’s digital driver’s license effort and news on Alphabet’s new CEO, as well as data on millennial Black Friday spending. UK Digital Bank Monzo Taps Visa Exec as US CEO. Monzo , London’s digital unicorn, has appointed TS Anil to head U.S. operations. The company said on Tuesday (Dec.

Millennials 101

Millennials Colorado Google Leadership 101

FICO

FEBRUARY 22, 2021

Explainable AI ensures that we know how the model operates, and we can provide reasons and explanations as to why a decision was made at an individual level. As the global pandemic unfolded, customers embraced all things digital, and companies that didn’t have a good digital strategy rushed in to get things in order.

Analytics 52

Analytics Data Software Digital Strategies 52

CB Insights

MAY 10, 2018

Before Bruce Doolin Henderson opened the doors of Boston Consulting Group on July 1, 1963, the concept of “competition” barely existed in American business culture, let alone the concept of strategy. There were great, successful companies. Those companies made plans. ” —Walter Kiechel. Each one is still growing.

Strategy 78

Strategy Management Analytics Tools 78

Perficient

NOVEMBER 20, 2020

Your target customers may include consumers, farming operations of various sizes, construction companies, and other fleet operators, each with a unique and specific use case in mind for your product. For example, let’s say you sell pickup trucks. This should be a top priority.

Video 322

Video Tools Digital Strategies Marketing 322

PYMNTS

JUNE 11, 2018

Far-reaching data protection regulations like PSD2 are both a consequence and catalyst of change in how financial service providers store, manage and use data. As banking services and products digitize, that means institutions have more data to handle – much, much more – impacting everything from compliance to customer relations.

Data 100

Data Management Analytics Compliance 100

Perficient

FEBRUARY 25, 2021

CX IQ also tells us how company leaders perceive those capabilities and the degree to which they share these perceptions. Cross-unit collaboration is another effective way to maintain a tight (positively correlated) relationship between measurement systems (performance and operational) and CX objectives. Barrier 3: Lack of Alignment.

Meeting 309

Meeting Customer Experience Branding Leadership 309

PYMNTS

OCTOBER 14, 2020

Zac Brandenberg , CEO of Wine Insider’s parent company DRINKS , told PYMNTS that the business usually runs on a fairly seasonal cadence. This has left Brandenberg with a case study in management, as he gears up for what he expects will be continued high levels of the digital-first economy for wine.

Retail 141

Retail Case Study Apple Exercises 141

Perficient

SEPTEMBER 29, 2020

Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. And for those of you who don’t know me, I’ve been involved in digital marketing for over 20 years. Eric: Awesome.

Marketing 294

Marketing Branding Data Industry 294

Cisco

MAY 5, 2021

Earlier this year Cisco completed its acquisition of imimobile, adding an enterprise-grade, digital-first client interaction management platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Operational bottlenecks that slow down the ability to change (agile methodologies are now all the rage).

Customer Experience 126

Customer Experience Branding Tools Strategy 126