PYMNTS

JANUARY 22, 2021

As a result, our communities have grown stronger and I think we have a newfound sense of confidence in our ability to handle change. As digital took center stage for much of 2020, banks and credit unions operated in a much more dynamic model. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

FICO

MARCH 28, 2023

I founded a FICO Women Leaders initiative that uses networking and the power of community to help women succeed as leaders in a highly complex technology firm. FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. Join us there!

Leadership 52

Leadership Software Community Florida 52

PYMNTS

JANUARY 22, 2020

Sean Ford, Algorand’s chief operating officer. Monerium lets its customers develop their financial services based on the blockchain, including cross-border settlements using fiat currency. The deal was announced on Tuesday (Jan. “Supporting new blockchains with mainstream relevance is a priority for Monerium.”

Bitcoin 131

Bitcoin blockchain UX Leadership 131

Perficient

NOVEMBER 21, 2023

I often engage with account developers and clients to address their requirements in transitioning legacy processes and technology to meet the expectations of a digital operating environment. Beyond this, my days typically revolve around three major aspects: Strategy.

Industry 221

Industry Conference Meeting Maine 221

Abrigo

FEBRUARY 23, 2022

Indeed, the financial institutions surveyed most frequently identified the following as their top challenges in small business lending: Efficiency Process, operations, and staffing Competition Over half of the survey respondents cited efficiency as a challenge when it comes to small business lending. Knowing Your Customer.

How To 195

How To Lending Software Survey 195

Gonzobanker

MARCH 22, 2023

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.

social media 78

social media Capital Risk Management Strategy 78

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. By Beth Mattson-Teig.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Independent Banker

SEPTEMBER 30, 2021

But for most community banks, building a trustworthy brand isn’t a conscious effort. So first, we’ll look at how two community banks have become trusted pillars of the community through charity work and good old?fashioned fashioned customer service. billion-asset community bank. Build your community.

Community 139

Community Community Bank social media Security 139

Gonzobanker

JULY 10, 2020

Community-based institutions have unique circumstances (and personal viewpoints) that impact how they see the world in the future and what planning will look like for them. How do we elevate our credit and operational risk visibility to ensure capital preservation and demonstrate strength to stakeholders? Getting Back to Work.

Risk Management 88

Risk Management Capital Strategy social media 88

Independent Banker

FEBRUARY 3, 2016

By capturing and analyzing each customer relationship and its behavioral patterns, in real-time, integrated CRMs allow all bank staff to see the data and use it to create a truly exceptional customer experience, leading to higher wallet share, increased loan growth, better customer acquisition and healthier deposits.

Leadership 70

Leadership Customer Experience Management Data 70

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Lifetime Leadership Achievement Awards. Like how does that play into our communities? Acronym of the Year. Has to be M-O-E. What a career.

Fintech 147

Fintech Strategy Leadership Lending 147

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? Our clients showed banking at its best – obsessed with customer well-being, good corporate citizenship, and strong community focus. Jill is continually demonstrating just how loud a $300 million community bank can roar! Bravo Brett and team!

Idaho 181

Idaho Community Industry Strategy 181

Perficient

AUGUST 5, 2020

Engaging Leadership Inspires Collaboration and Teamwork. The leadership is really great! The community is a good one. We also always have opportunities to give back to the Lafayette community, such as our Food Drive to help support a local food bank during the COVID19 pandemic.” — Sara Roberts , Associate Technical Consultant.

Technology 441

Technology Austin Leadership US 441

Bussman Advisory

SEPTEMBER 11, 2017

Services tend to be splintered across multiple channels, making for a disjointed customer experience. Digitalization is also changing how businesses operate. It provides thought leadership and advisory services above all in digital transformation, innovation orchestration, and business model re-creation.

Industry 64

Industry Innovation Fintech Leadership 64

CB Insights

FEBRUARY 13, 2020

Stripe’s early success in acquiring customers was largely due to its mass appeal to the developer community. Leadership and board members. Sigma aims to streamline business operations. Stripe Atlas (business incorporation tool) and Stripe Sigma (business analytics and reporting) can help simplify business operations.

Online 98

Online Company Retail Payments 98

Perficient

MAY 21, 2021

Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. See open jobs or join our talent community for career tips, job openings, company updates, and more! Learn More About Perficient’s Bright Paths.

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

DECEMBER 20, 2019

Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. It was always clear how much Jones loves his credit union, his team and his community. Credit Union Lifetime Achievement Awards.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

MAY 8, 2020

As the large banks announce freezing lending in some sectors, community and mid-size banks should bring more data and common sense to the table. The “next normal” will not allow for the levels of inefficiency that exist in a legacy banking operation. Build transparency around I.T. Think about bold delivery channel moves.

Lending 114

Lending Analytics Analysis Capital 114

PopularBank

FEBRUARY 25, 2020

The Popular Bank Associate Trainee Program is a select, 10-month rotational program for top-tier recent college graduates that exposes trainees to the diverse lines of the bank’s businesses, operations, policies and practices. It allowed me to expand past my studies and explore areas in marketing, operations and technology. .

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. Provident Financial Services, Inc. merges with Lakeland Bancorp. Bravo April!

Community 216

Community Fintech Industry Innovation 216

CB Insights

OCTOBER 16, 2018

And nowhere is Bezos’ philosophy of business, technology, and leadership better articulated than in his annual shareholder letters, which he has written every year since the company’s IPO in 1997. In fact, in 2017, all of Amazon’s operating income came from AWS, a once-risky bet on a “dreamy” business idea.

Customer Experience 78

Customer Experience Innovation Company Technology 78

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 195

Fintech Community Regional Technology 195

Gonzobanker

FEBRUARY 7, 2018

Big announcements like JP Morgan Chase’s to hike the pay of 22,000 workers and build 400 new branches certainly had bankers inspired to show some level of investment and even civic leadership from the tax break. Sarver grew Alliance from a small $700 million community bank acquisition to a $20 billion powerhouse in less than 15 years.

Taxes 76

Taxes Video Analytics Arkansas 76

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool!

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool!

Utah 60

Utah System Community Marketing 60

Gonzobanker

MARCH 30, 2017

Community banks and credit unions across the country are struggling with the evolving role of the contact center and technological change while also attempting to keep up with call volumes and service levels. In the modern age of banking, a bank’s contact center reps might be the only human that most customers will directly interact with!

Customer Experience 60

Customer Experience Training Community Bank Community 60

Gonzobanker

MARCH 30, 2017

Community banks and credit unions across the country are struggling with the evolving role of the contact center and technological change while also attempting to keep up with call volumes and service levels. In the modern age of banking, a bank’s contact center reps might be the only human that most customers will directly interact with!

Customer Experience 60

Customer Experience Training Community Bank Community 60