PYMNTS

SEPTEMBER 25, 2020

The grants are part of the San Jose, California-based worldwide online payments system’s $530 million pledge made earlier this year to strengthen minority communities and fight for economic equality and racial justice. “To CFOs get typecast more than other executives as being just debit- and credit-oriented,” Rainey told PYMNTS.

San Jose 261

San Jose Baltimore Nebraska Community 261

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. To its credit, Southwest was investing in customer-facing technology. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

PYMNTS

DECEMBER 14, 2020

first, digitally powered customer experience,” Stephen D. He added that the two companies are stronger together and in a better position “to support our customers and drive economic growth in the communities we serve.” . The newly-combined company will operate under the Huntington name and brand. winning people?first,

Detroit 237

Detroit Minneapolis Regional Community 237

Perficient

JULY 30, 2020

Global pandemics may be rare, but crises of all sizes affect business operations in unforeseen ways. And, after employees are back, additional steps will be needed to optimize current operations and/or prepare for the next disruption. See open jobs or join our community for career tips, job openings, company updates, and more!

Training 322

Training Community Innovation US 322

Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. Takeaway 3 Articles specific to small community banks were among the most-read blogs, with best practices for construction lending at the top of the list.

Lending 221

Lending Risk Management Community Management 221

Independent Banker

JANUARY 31, 2023

With technology upgrades and customer experience consistently ranking as chief priorities for community banks, there’s no question that innovation serves as a strategic imperative. By Charles Potts, ICBA When it comes to innovation, understanding how we do it may be even more important than why.

Fintech 139

Fintech Innovation Community Community Bank 139

ABA Community Banking

MARCH 24, 2021

The post Podcast: How the OCC’s Premises Proposal Could Hamstring Bank Operations appeared first on ABA Banking Journal.

Operations 69

Operations National Branch Design Customer Experience 69

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks were looking to install more automation to lower operating costs. However, banks differed in how to get there.

Conference 195

Conference Retail Community Bank Technology 195

Independent Banker

FEBRUARY 29, 2020

“Today’s technology environment opens the door to a world of opportunity for community bankers.”. Burgeoning customer expectations demand that technology plays a pivotal role in community banks’ strategies. In fact, today’s technology environment opens the door to a world of opportunity for community bankers.

Community Bank 155

Community Bank Community Technology Customer Experience 155

Cisco

JANUARY 10, 2023

It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity. There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PopularBank

OCTOBER 28, 2020

The branch closures, which are expected to be completed simultaneously by January 29, 2021, are projected to reduce annual operating expenses by approximately $13 million. Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy.

Puerto Rico 52

Puerto Rico New York Metro Community 52

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

PYMNTS

DECEMBER 30, 2020

Retail giants like Flipkart ramped up their investments in online wholesale operations this year, with the pursuit of the "Amazon-like experience" continuing to be a driving influence for the sector. That could, for example, be to offer local payment methods to give the customer the option to pay with their preferred method.".

Online 302

Online Meeting Payments Fintech 302

Perficient

SEPTEMBER 15, 2020

According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. With an increasing number of experiences powered by AI, such as voice search and virtual agents, it’s reshaping how consumers behave and make decisions.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 166

Fintech Customer Experience Conference Technology 166

Cisco

OCTOBER 11, 2021

Whether a retail bank, wealth management firm, credit union, or insurance company with a banking segment, the financial industry is facing dramatic changes on how best to accommodate customers, and what is the appropriate mix between brick-and-mortar bank branches, remote work, self-service ATMs, and digital platforms.

Branch Design 145

Branch Design Branch Strategies ATM Digital Strategies 145

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

PYMNTS

APRIL 8, 2020

One connection to the platform offers a network effect that can cut time to market, improve customer experiences, bolster operating efficiency and assist with following regulatory mandates per the firm. One connection to the system offers immediate access to what the company describes as the globe’s biggest commerce platform.

Tools 181

Tools Customer Experience Resources Compliance 181

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. Increased competition signals that the payment relationship with the customer is up for grabs by a growing group of challengers. Create frictionless customer experiences.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

MARCH 26, 2020

According to Claessen, those brand attributes are even more important during this crisis as retailers communicate with employees, landlords and consumers. If a retailer has been focused on an excellent customer experience, that should drive messaging to all three groups. Are you now going to offer free shipping?”.

Branding 145

Branding Retail social media Customer Experience 145

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. Doing so can help community banks: Optimize the loan cycle.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

MAY 2, 2019

A press release issued Wednesday (May 1) said MicroBilt is joining NACHA’s Preferred Partners community, a group of service providers that NACHA says support the payments ecosystem with their solutions. NACHA has announced that MicroBilt is a preferred partner for bank account verification. “With a database of more than 1.5

Community 122

Community Customer Experience Operations Payments 122

PYMNTS

FEBRUARY 4, 2020

WorldRemit Chief Commercial Officer Tamer El-Emary said the partnership would focus on “innovation, customer experience and speed to market.” Recently, eScooter company Helbiz announced that Alipay would help to expand its sales, and reach more Chinese customers during the Lunar New Year holiday.

Mobile 132

Mobile Customer Experience Operations Community 132

Abrigo

MAY 5, 2022

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. Main Street Banking: A Podcast for Community Bankers 8. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

Community 195

Community Lending Maine Resources 195

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. Digitization creates a lot more space for companies and banks to be more strategic and less focused on the operations, because the payment just ‘happens,’ ” noted Sassone.

Payments 215

Payments Innovation Software Fintech 215

Bank Innovation

MARCH 31, 2020

Dear Reader, For 25 years, Royal Media, Bank Innovation’s publisher, has dedicated itself to serving its business communities with professionalism and integrity. Today, the coronavirus pandemic has created significantly more complexity and uncertainty in our daily lives.

Community 243

Community Innovation Customer Experience Resources 243

Cisco

APRIL 12, 2022

According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location. The result is a desirable integrated omni-channel experience where branch staff have insight into customers’ needs.

America 109

America Customer Experience Operations Survey 109

PYMNTS

AUGUST 13, 2020

To provide further same-day and next-day services to its customers, Lowe’s Companies, Inc. percent for Q1 as it responded to COVID-19 by offering support to customers, workers and communities. In May, Lowe’s reported that comparable sales for the U.S. home improvement business increased 12.3

Online 142

Online Nashville Tennessee Retail 142

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 155

Leadership Industry Management Resources 155

PYMNTS

JULY 28, 2019

The two companies have broken ground on what they call America’s second “customer fulfillment center” (CFC), located in Groveland, FL, according to a press release. The $55 million center, expected to become operational in 2021, will measure up to 375,000 square feet and is expected to generate up to 400 new jobs. the release said.

Florida 129

Florida Customer Experience Mobile Cards 129

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

Independent Banker

APRIL 30, 2022

It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. started conducting “mystery shops” in the 1990s to maintain and improve its customer service, but the program has evolved over time. “We By William Atkinson. Name: Alpine Bank.

Community Bank 91

Community Bank Community Illinois Online 91

Abrigo

OCTOBER 20, 2020

From economic forecasts to company culture, there were important takeaways for all community financial institutions. . Millennium Bank, like many community financial institutions, is heavily concentrated in commercial real estate (CRE). Increase efficiency and improve the overall borrower experience. Drive Growth. learn more.

Management 195

Management Lending Community Strategy 195

PYMNTS

DECEMBER 26, 2019

Red Hat, which launched in 1993, specializes in Linux operating systems — an alternative to Microsoft’s proprietary software. Furthermore, the lines between financial services, FinTech firms, payment providers and even open-source communities continue to blur as collaboration takes shape.

Software 132

Software Payments ATM Course 132

Gonzobanker

APRIL 25, 2024

Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short), a community bank in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream. Fast forward to modern times, when Thomas B.

System 134

System Training Community Bank Management 134

PYMNTS

JANUARY 22, 2021

As a result, our communities have grown stronger and I think we have a newfound sense of confidence in our ability to handle change. As digital took center stage for much of 2020, banks and credit unions operated in a much more dynamic model. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172