Perficient
AUGUST 9, 2022
The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Trust and Transparency. . It is established through offering personalization without judgment.
Abrigo
FEBRUARY 13, 2020
Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. CFIs reinvest in their communities, supporting local businesses and helping community members make financial decisions.
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Independent Banker
FEBRUARY 28, 2023
Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. By Mindy Charski People share important data about themselves with their community bank in myriad ways.
Abrigo
FEBRUARY 23, 2022
With stiff competition from alternative lenders, non-bank financial institutions, and money service businesses who are pushing the boundaries of the traditional lending model, financial institutions can’t afford to deny the efficiencies and convenient customer experience of digitally enhanced loan systems. Knowing Your Customer.
Independent Banker
DECEMBER 1, 2021
For community banks who are known for putting their customers first, this could be an area of concern. However, data from PwC shows that community banks are finding complementary partnerships that evolve their operations and the service they provide customers. How to choose the right FinTech partner.
Independent Banker
AUGUST 31, 2021
The payments space can be dizzying for even the most enterprising community bank. How do you navigate the constant churn of innovations or disruptors? Experts point to a strategy built on customer input and relationship-building. The customer connection. The customer drives everything,” Laverdure says.
Abrigo
SEPTEMBER 2, 2020
Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.
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