Independent Banker

MAY 31, 2022

That uncomfortable feeling you get in the pit of your stomach when you decide to try something new serves as a motivator and is why I tell community bankers: “To succeed in today’s rapidly evolving digital landscape, you need to get comfortable with feeling uncomfortable.”. Facilitating open communication. Get out of your comfort zone.

Community Bank 120

Community Bank Community Innovation Meeting 120

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Perficient

SEPTEMBER 29, 2020

“Consumer-centric experience” has become a buzzword in healthcare circles. In fact, working with healthcare organizations across the country, I hear from leadership over and over again: I want to create the Amazon experience! Or even Fitbit, which knows who you are and shares with your personally-built community.

social media 294

social media System Retail Online 294

PYMNTS

APRIL 28, 2020

It has shifted resources toward digital for an improved customer experience. Right now brands are trying to figure out how to market in our new-not-so-normal world,” Stacy Jones, founder and CEO of Hollywood Branded , said in a Forbes report. “No That’s a lot of clutter. The kit is worth £35, but can be ordered for the £3.50

social media 141

social media Branding Examples Marketing 141

Gonzobanker

MARCH 22, 2023

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.

social media 78

social media Capital Risk Management Strategy 78

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Koger Propst.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? Our clients showed banking at its best – obsessed with customer well-being, good corporate citizenship, and strong community focus. Jill is continually demonstrating just how loud a $300 million community bank can roar!

Idaho 181

Idaho Community Industry Strategy 181

Perficient

MAY 21, 2021

Perficient Bright Paths is a program designed to advance STEM education and career opportunities for underrepresented constituencies and communities. Her curiosity and desire to learn how to use Python for data organization and building programs to evaluate data led her to sign up for online courses.

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

MAY 8, 2020

As the large banks announce freezing lending in some sectors, community and mid-size banks should bring more data and common sense to the table. Create rigorous analytic processes to determine how to deal with existing borrowers and how to guide prospective borrowers with straight-shooting advice. Build transparency around I.T.

Lending 114

Lending Analytics Analysis Capital 114

PopularBank

FEBRUARY 25, 2020

Trainees receive close mentorship from managers and advisors, participate in leadership and community activities and initiate specific projects and solutions for different business areas of the organization. Were there any key takeaways or surprising lessons learned from your experience? How was the work engaging or impactful?

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. Let’s see how this new scale allows for big investments in future innovation. She is known for her knowledge, leadership, dedication, and willingness to partner with her colleagues.

Community 216

Community Fintech Industry Innovation 216

CB Insights

OCTOBER 16, 2018

And nowhere is Bezos’ philosophy of business, technology, and leadership better articulated than in his annual shareholder letters, which he has written every year since the company’s IPO in 1997. The key is figuring out how to marry the innovative spirit with the reality of risk aversion that exists at any large organization.

Customer Experience 78

Customer Experience Innovation Company Technology 78

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Reminded us of how Lee Scott said Walmart would be the banker’s friend last year. Where’s the creativity and product leadership, folks? General Sessions.

Chicago 98

Chicago Retail Branch Design Training 98

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 195

Fintech Community Regional Technology 195

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool!

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Hats off to a decade of strong leadership and hard work. Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool!

Utah 60

Utah System Community Marketing 60