Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. CFIs reinvest in their communities, supporting local businesses and helping community members make financial decisions.

Community 273

Community Lending Management Innovation 273

BankInovation

MARCH 10, 2022

While big banks mobilize billions in tech development, community banks are continuing their own technology journeys through fintech investment. Your community or […].

Community Bank 98

Community Bank Community Fintech Customer Experience 98

PYMNTS

MARCH 2, 2020

Mastercard also invited Diane von Furstenberg to Mastercard’s Women Business Advisory Council, an organization that works to support, mentor and help women in the business community. Mastercard will bring other advisory council members to the In-Charge stage to address the challenges and solutions women entrepreneurs face,” the release said.

Customer Experience 130

Customer Experience Branding Analytics Community 130

BankInovation

MAY 19, 2023

Emerging financial technology companies have built new services and offerings that place the customer experience front and center, providing a flexibility and speed that traditional banking institutions struggle to match. Fintechs are carving into the essence of what regional and community banks have done for generations, […]

Community Bank 85

Community Bank Regional Community Customer Experience 85

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. By Mindy Charski People share important data about themselves with their community bank in myriad ways.

Community Bank 129

Community Bank Community Marketing Data 129

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Community banking is no exception. Innovating for Community Banks.

Community Bank 205

Community Bank Community Innovation Fintech 205

Accenture

JANUARY 23, 2022

From a customer experience perspective, direct investing is nothing new. However, during the pandemic we witnessed the union of social (media, communities and group action) and capital (saving and trading) as…. The post How banks can win the next generation of retail investors appeared first on Accenture Banking Blog.

Retail 288

Retail social media Customer Experience Community 288

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

BankInovation

NOVEMBER 15, 2022

Community banks can contend with their larger counterparts by leveraging artificial intelligence (AI)-powered chatbots to improve both customer experience and internal efficiencies.

Community 52

Community Community Bank Customer Experience Resources 52

Gonzobanker

JANUARY 4, 2024

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

Customer Experience 134

Customer Experience Community Knowledge Base Tools 134

ABA Community Banking

JANUARY 5, 2022

What's on the community bank roadmap for digital process improvement in 2022? The post Podcast: The Community Bank Digital Transformation Roadmap for 2022 appeared first on ABA Banking Journal.

Community Bank 98

Community Bank Community Management Customer Experience 98

PYMNTS

APRIL 26, 2017

Developing a cohesive environment where both customers feel a sense of community and the website brand matches that can be a challenge. The retailer’s website has now upgraded its website for enhanced functionality, product content, personalized selling tools, improved checkout processes and a heightened mobile experience.

Customer Experience 100

Customer Experience Branding Community Retail 100

ABA Community Banking

MARCH 9, 2023

How does a community bank whose bread and butter was mortgage lending make the business sustainable in a time when mortgages have increasingly moved to the nonbank sector? The post Podcast: How a community bank boosted its consumer mortgage program appeared first on ABA Banking Journal.

Community Bank 64

Community Bank Community Lending Customer Experience 64

Bank Innovation

DECEMBER 19, 2019

Small business lending company OnDeck is expanding its ecosystem of products. Through its application for a bank charter, the company wants to become a full-service digital bank for small businesses it says are overlooked by traditional banks.

Community 360

Community Lending Innovation Digital Banking 360

PYMNTS

NOVEMBER 16, 2018

Small business credit analysis company PayNet is linking up with a community bank to streamline SMB lending for the institution. Santacroce said the collaboration with PayNet “will improve the loan process and as a result, the customer experience.” In another statement, BNB Bank EVP and Chief Lending Officer Kevin L.

Community Bank 134

Community Bank Community Lending Analysis 134

Independent Banker

DECEMBER 1, 2021

For community banks who are known for putting their customers first, this could be an area of concern. However, data from PwC shows that community banks are finding complementary partnerships that evolve their operations and the service they provide customers. How to choose the right FinTech partner.

Community Bank 91

Community Bank Community Fintech Guidelines 91

Jeff For Banks

JANUARY 30, 2021

In this video blog, I discuss my thoughts on community financial institutions upping their project management game. The ones that create the greatest value in terms of reducing resources needed to run the bank, or improve your most valuable customers' experiences. First, be selective in the projects you undertake.

Community 78

Community Management Video Customer Experience 78

Bank Innovation

APRIL 10, 2020

The technological upgrades Happy State Bank made prior to the COVID-19 crisis has helped the lender service and onboard customers digitally and deploy its own SBA Paycheck Protection Program platform in a matter of days, CEO J. Pat Hickman told Bank Innovation.

Community Bank 284

Community Bank Community Texas Innovation 284

Insights on Business

JANUARY 10, 2017

A good example of using unstructured data to improve customer experience comes from Royal Bank of Scotland (RBS). RBS soon will deploy a chat bot using IBM’s Watson technology to answer customers’ questions. This will provide consistent, fast, accurate responses without subjecting customers to the call center run-around.

Customer Experience 87

Customer Experience social media Video Innovation 87

ABA Community Banking

DECEMBER 17, 2018

by improving customer experience Bank Performance Deposit Trends Financial Research Human Resources Feature Management Financial Trends Performance Customers Feature3 Retail Banking Community Banking. Banks can grow their share of deposits by as much as 16.5%

Customer Experience 40

Customer Experience Study Community Bank Resources 40

Banking Exchange

JUNE 19, 2019

Retail banks need creative ways to excite their workforce and train them for the new banking experience Retail Banking Financial Trends Technology Customers Human Resources Feature Management Feature3 Fintech Mobile Online Tech Management Community Banking.

Customer Experience 60

Customer Experience Training Community Bank Resources 60

Bobsguide

MARCH 30, 2022

Finastra announced that 27 community bank customers are working with Finastra to upgrade their legacy core banking solutions to Fusion Phoenix. The post Community banks see value migrating to Finastra’s Fusion Phoenix modern, open core banking system appeared first on Bobsguide.

Phoenix 60

Phoenix Community Bank Community System 60

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. A failure in back-office technology directly affects customer experiences. Experts say that would be a mistake.

Technology 195

Technology Lending Community Software 195

Bank Innovation

DECEMBER 16, 2019

customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. Virgin Money is making a play for the mass affluent. The brand released a new current account for U.K. With its mixture of personal finance management tools, savings features and remodeled branches, Virgin Money is aiming for […].

Strategy 243

Strategy Community Tools Branding 243

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

BankInovation

JULY 9, 2020

People’s Community Bank, a $300 million institution near of Madison, Wis.,

Community Bank 64

Community Bank Community Marketing Customer Experience 64

Independent Banker

OCTOBER 31, 2021

Community banks are independent institutions fueled by the needs of their individual communities, so what constitutes innovation will look and feel different for every bank. That process, as intense as it can be, is both fun and satisfying, because at its end, we see a product that makes a true difference in the lives of our customers.

Innovation Strategies 186

Innovation Strategies Strategy Innovation Community Bank 186

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

Perficient

DECEMBER 1, 2022

She had a list of eligible prospects from community events she had recently attended, as well as current clients in mind that would benefit from tax-aware asset location. All of this contributes to higher ROI and elevated customer experiences, which work in tandem to boost brand reputation and loyalty.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

PYMNTS

SEPTEMBER 25, 2020

The grants are part of the San Jose, California-based worldwide online payments system’s $530 million pledge made earlier this year to strengthen minority communities and fight for economic equality and racial justice. “To CFOs get typecast more than other executives as being just debit- and credit-oriented,” Rainey told PYMNTS.

San Jose 261

San Jose Baltimore Nebraska Community 261

Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. Takeaway 3 Articles specific to small community banks were among the most-read blogs, with best practices for construction lending at the top of the list.

Lending 221

Lending Risk Management Community Management 221

Perficient

AUGUST 1, 2022

The scam allegedly involved thieves impersonating members of the popular Bored Ape Yacht Club (BAYC) NFT collective, along with the Okay Bears NFT community, which has upward of 150,000 followers on Twitter, to steal usernames and passwords to obtain NFT ownership.

blockchain 294

blockchain Chicago Fraud Conference 294

Perficient

JANUARY 25, 2021

MY PREDICTION: Leaders from the Provider community will work with the new Federal Administration to develop a “third way” to improve quality and manage costs that is reliant neither fully on the private insurance market nor on governmental backing. Care Disparity Addressed. Social determinants of health have been long identified.

Community 429

Community System Trends Tools 429

Independent Banker

FEBRUARY 28, 2022

That’s why we’ve spent the past three years educating community bankers on the why of innovation: why bankers should be thinking about innovation, why innovation is a top priority in a digital-first environment and why now is the time to act. This allows community banks to triage, evaluate and rectify issues before they become problems.

Community Bank 148

Community Bank Community Innovation Tools 148

Jeff For Banks

JUNE 12, 2023

In the past, I have advocated for "stakeholder primacy"; if you mattered to your employees, customers, shareholders and communities you would surely have an enduring future. These higher performing employees reduce process friction and customer pain points, delivering a superior customer experience.

Community 78

Community Customer Experience Resources Strategy 78

PYMNTS

DECEMBER 14, 2020

first, digitally powered customer experience,” Stephen D. He added that the two companies are stronger together and in a better position “to support our customers and drive economic growth in the communities we serve.” . winning people?first,

Detroit 237

Detroit Minneapolis Regional Community 237

Bank Innovation

FEBRUARY 5, 2020

Majority, a digital banking platform aimed at immigrant communities, launched to U.S. If you want to build a successful business focusing on these communities, you […]. consumers this week after a four-month beta test.

Digital Banking 300

Digital Banking Community Branding Customer Experience 300