Community Customer Experience How To social media 
South State Correspondent
MAY 1, 2024
With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. Leveraging social media, Gentle Monster started to get traction. How Banks Can Leverage: While not exactly a banking innovation, banks can better allocate capital to COIs.
Independent Banker
FEBRUARY 28, 2023
Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Community banks own an enviable amount of data, but not all are leveraging it to its fullest extent. By Mindy Charski People share important data about themselves with their community bank in myriad ways.
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South State Correspondent
OCTOBER 4, 2022
Banks often benchmark themselves to the categories and classes below published by the American Customer Satisfaction Index. To track if they are wowing the customer, banks compare their score to the benchmark. The average for community banks last year was a composite score of “80.”
South State Correspondent
MAY 18, 2022
In this article, we explore the data around customer problem resolution and show why measuring associated metrics may be the most important thing you can do to be able to deliver on your value proposition of service. The Need To Improve Customer Problem Resolution. Why Customer Problem Resolution Matters.
Insights on Business
JANUARY 10, 2017
And Blockbuster, which in 2004 had about 60,000 employees and more than 8,000 stores, was in bankruptcy by 2010 because Netflix and other on-demand video providers figured out how to deliver a much more convenient and rewarding experience. And data can be structured in databases or unstructured in social media and video.
Abrigo
MAY 5, 2022
Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. Main Street Banking: A Podcast for Community Bankers 8. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.
Perficient
SEPTEMBER 29, 2020
Patients don’t know who they need to see, how often, how to schedule, how to get there, what follow-ups are needed, and so on. Building “stickiness” into the digital experience. Health systems that succeed in building “stickiness” do things like use gamification and social media tools.
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