Independent Banker

DECEMBER 31, 2022

Community banks have long been a bastion of relationship-focused service. But what happens when a community bank makes the decision to put technology—specifically, AI—at the heart of its customer service strategy? For Union Savings Bank (USB), a $3 billion-asset community bank in Danbury, Conn.,

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Rhode Island Community Bank Community Tools 151

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. However, banks differed in how to get there. Many banks were looking to install more automation to lower operating costs.

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Conference Retail Community Bank Technology 195

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. A relationship-based, community focus in a digital world. learn more.

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Lending Community San Antonio Survey 259

Independent Banker

MAY 31, 2022

That uncomfortable feeling you get in the pit of your stomach when you decide to try something new serves as a motivator and is why I tell community bankers: “To succeed in today’s rapidly evolving digital landscape, you need to get comfortable with feeling uncomfortable.”. Facilitating open communication. Get out of your comfort zone.

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Community Bank Community Innovation Meeting 120

South State Correspondent

MAY 18, 2022

In this article, we explore the data around customer problem resolution and show why measuring associated metrics may be the most important thing you can do to be able to deliver on your value proposition of service. The Need To Improve Customer Problem Resolution. Why Customer Problem Resolution Matters.

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social media Training Customer Experience Community Bank 195

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. The estimated amount of money banks will save by using AI applications by 2023. How can AI accomplish this? Quick Stat.

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Community Bank Community Customer Experience Data 91

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. A relationship-based, community focus in a digital world. learn more.

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Lending Community San Antonio Survey 195

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

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Innovation social media Branding Marketing 195

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for fostering relationship banking Abrigo client BAC Community Bank in Stockton, Calif.

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Examples Fraud Resources Risk Management 221

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. Bank execs looking to champion a BaaS initiative must find the balance between the traditional business case model and an innovative investment strategy to drive future growth.

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Community Bank Strategy Risk Management Fintech 118

Abrigo

MAY 5, 2022

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. or largely focused on the domestic banking market. So here’s your head start on finding some banking podcasts that might work for you. Banking Transformed 2. Banking with Interest 4.

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Community Lending Maine Resources 195

Independent Banker

OCTOBER 31, 2021

It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. Community bankers tell us why. First State Bank & Trust in Williston, N.D., started developing its digital lending platform about three years ago—and the bank is really glad it did. “I’m

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Lending Community Bank Community North Dakota 91

The Emmerich Group

JULY 12, 2023

EVERY bank is facing these challenges. bank is facing these challenges. bank is facing these challenges. this episode, I’m going to show you how to take your already good customer experience and turn it into an experience your customers can’t help but talk about.

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Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023.

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Community Bank Community Tampa North Carolina 91

The Emmerich Group

DECEMBER 28, 2022

EVERY bank is facing these challenges. bank is facing these challenges. bank is facing these challenges. this episode, I’m going to show you how to take your already good customer experience and turn it into an experience your customers can’t help but talk about. Continue Reading.

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Video How To Customer Experience Community Bank 28

Abrigo

OCTOBER 20, 2020

Key Takeaways Gain an understanding of the current state of banking and future expectations. Learn how to support company culture and hiring long-term talent. From economic forecasts to company culture, there were important takeaways for all community financial institutions. . Plan for new technology and innovations.

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Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

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Digital Strategies Strategy Leadership Customer Experience 173

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

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Leadership Industry Management Resources 155

South State Correspondent

OCTOBER 28, 2022

This was followed by a focus on banking-as-a-service, embedded finance, open banking, Web 3.0, Most of the conversations at the conferences were around how to architect, execute, and attract/retain the required talent to pull these solutions off. Small Idea – How Do I Sell to Machines? A balance sheet matters.

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Conference Technology Las Vegas Trends 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. In this article, we step through why it works and how you can get it. Sometimes just a graphics tool can help a banker win more loan business. Why The Loan Proposal Generator Works.

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South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. In this article, we step through why it works and how you can get it. Sometimes just a graphics tool can help a banker win more loan business. Why The Loan Proposal Generator Works.

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Tools Lending Online Training 195

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. Easier access and affordability of digital signature creates an opportunity for growth-oriented, competitive community banks.

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Community Bank Minneapolis Community Online 70

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

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Fintech Community Regional Technology 194

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. Let’s see how this new scale allows for big investments in future innovation. banks by market value.”. The New Name for Community Award. merges with Lakeland Bancorp.

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Community Fintech Industry Innovation 216

Gonzobanker

MARCH 7, 2024

From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.

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Las Vegas Fintech Conference San Francisco 147

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. Independent Community Bankers of America. romerorainey. John Stossel. JohnStossel.

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Community Bank Community Innovation Customer Experience 70

Social Assurance

MARCH 19, 2021

The ICBA Connect theme was built around a celebration of community bankers, and the accomplishments achieved this past year. These community bankers were the heroes of their community in 2020 and were absolutely in the spotlight during the virtual conference. As leaders in our community, we need to be constantly achieving.

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Community Conference Community Bank US 15

South State Correspondent

JUNE 27, 2023

It’s a way for banks to speak with each other, and it started to be phased in during the first quarter of this year with the goal of a complete conversion by 2025. While this is mostly the domain of large banks, there are three reasons why your community bank should consider adopting this language to increase future bank performance.

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System Data Examples Payments 195

FICO

JUNE 15, 2020

The COVID-19 pandemic and associated economic downturn have reinforced the following belief – having fewer community banks during a crisis hurts consumers and small businesses. And it wouldn’t have happened without community banks. banking assets) approved nearly 20% of loan dollars. The Value of Decentralization.

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Marketing Community Bank Community Policies 52

FICO

JUNE 15, 2020

The COVID-19 pandemic and associated economic downturn have reinforced the following belief – having fewer community banks during a crisis hurts consumers and small businesses. And it wouldn’t have happened without community banks. banking assets) approved nearly 20% of loan dollars. The Value of Decentralization.

Marketing 52

Marketing Community Bank Community Policies 52

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

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Customer Experience Fintech Regional Cards 126

Gonzobanker

MAY 21, 2019

As a thought experiment, imagine if one evening Amazon CEO Jeff Bezos had one too many cocktails and errantly gave an order to purchase your bank. The framework to assess the acquired bank is based upon Bezos’ famous 2016 shareholder letter that outlines Amazon’s core business philosophy.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Abrigo

MAY 5, 2017

Borrowers want as much information as possible on the website so they can easily determine how to apply,” he said. They want to know how long the approval process will take, and they want financial institutions to communicate throughout the application process.”

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Survey Online Lending Taxes 150

Gonzobanker

AUGUST 21, 2020

Can current digital and other remote capabilities support growth and a competitive customer experience? How will our board of directors support critical investments in the face of dwindling profits and shifting capital management priorities? View planning as a continuous conversation.

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Software Meeting Tools Community Bank 78

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve. We guide your institution into creating an operating plan, or the "how" to strategy execution.

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Groups Capital US Community 85

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Bad things about the banking industry. Bravo Brett and team!

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Idaho Community Industry Strategy 172

Gonzobanker

JUNE 22, 2017

The people who know how this works and how to do it well will add major value to banks. But, they are going to have to learn how to do this in an evolving world of tools, data and SEO-driven strategies. Why on earth would we pay somebody outside of the bank to obtain this knowledge and value-creating capability?

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Training Lending Customer Experience Tools 88