Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. From economic forecasts to company culture, there were important takeaways for all community financial institutions. . Millennium Bank, like many community financial institutions, is heavily concentrated in commercial real estate (CRE). Drive Growth.

Management 195

Management Lending Community Strategy 195

Abrigo

MAY 5, 2022

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. Main Street Banking: A Podcast for Community Bankers 8. Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.”

Community 195

Community Lending Maine Resources 195

Independent Banker

JUNE 30, 2022

A new approach to loan protocols is just one way for community banks to grow in new and different directions. Amid changing economic conditions and rising rates, it’s a good time for community banks to re-evaluate their loan strategy with an eye on adaptability. David, Community Bank Consulting Services, Inc.

Lending 103

Lending Strategy Community Bank Community 103

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Technology sets up future lending success.

Lending 221

Lending Technology Survey Examples 221

South State Correspondent

OCTOBER 26, 2023

Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience. However, of course, it was generative AI that remained at the peak of the hype cycle. This will present some customer experience and technological hurdles for many financial institutions.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. Blockbuster is a great example.

Analytics 293

Analytics Examples Trends Operations 293

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. When I saw Invisalign technology [for teeth straightening], I thought that this is something that can take the paranoia out of braces because you could simply take them out,” Gormsen said.

Payments 176

Payments Customer Experience National Retail 176

FICO

MARCH 28, 2023

I founded a FICO Women Leaders initiative that uses networking and the power of community to help women succeed as leaders in a highly complex technology firm. FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. Of course, I jumped at the chance.

Leadership 52

Leadership Software Community Florida 52

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Digital Progress.

How To 144

How To Fraud Online Mobile 144

Gonzobanker

MARCH 7, 2024

From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.

Las Vegas 145

Las Vegas Fintech Conference San Francisco 145

Perficient

JULY 23, 2020

Knowing that Perficient was an excellent fit for Paul and well-suited for his career path, the former colleague was persistent, and over the course of a year, had continuously encouraged Paul to consider Perficient. Part of Perficient’s culture is the community of asking questions. And what is next for Paul? These are their stories.

Minneapolis 348

Minneapolis Leadership Minnesota Knowledge Base 348

PYMNTS

MARCH 12, 2019

In other words, bringing back the idea of the shopping destination as a community gathering point — with shopping, but also activities that create engagement: speakers, dining, product launches and local brands. Of course, there’s a transactional element to the whole experience. The Underlying Technology.

New York 144

New York Retail Branding Online 144

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. We all remember cramming — all that coffee and/or soda, all those books, notes and ink stains. Digital Progress.

How To 108

How To Fraud Mobile Online 108

PYMNTS

JANUARY 8, 2019

Loyalty and rewards are indeed “table stakes at this point,” but consumers increasingly want something more — and that includes not only larger global financial institutions (FIs), but credit unions as well as community and regional banks. Cigar Experience. That’s easier said than done, of course. Real-Time Data.

Cards 140

Cards Software Regional Data 140

PYMNTS

OCTOBER 8, 2019

CUs are no longer confined to operating primarily as regional players, moving beyond the confines of original charters that had limited them to, say, specific communities or employers. To get there, to increase awareness and interest on the part of younger consumers, CUs, of course, must look to digitize their products and services.

United States 102

United States Millennials Course Lending 102

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve. With a well thought out plan, course modifications can be made with confidence.

Groups 85

Groups Capital US Community 85

PYMNTS

JULY 15, 2019

A lot of criminal actors start to get it into their heads that because they’d be using the nontraditional medium of cryptocurrency, there’s no course for law enforcement, so trading platforms like ourselves along with regulators need to catch these actors,” he said. But that’s not the case [for businesses that are staying vigilant].”.

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

Gonzobanker

JULY 9, 2018

Here’s the reality: for the past 15 years, bankers have spent little time getting gritty on reinventing the customer experience with new technology, and their core vendor partners have delivered half-hearted and mediocre solutions for customer relationship management and analytics. Be Excited, Get Prepared.

Customer Experience 61

Customer Experience Technology Industry Community Bank 61

South State Correspondent

JULY 25, 2022

The Customer Experience: A declining equity market, problems in crypto, decreasing real estate values, and higher rates have now made both consumers and businesses care more about banking and their financial future. Now, more households and businesses are thinking about switching banks, and the customer experience is king.

Trends 195

Trends Lending Marketing Capital 195

Independent Banker

OCTOBER 29, 2014

—Jason Lord, Sunmark Community Bank. SunMark Community Bank. At SunMark Community Bank in Hawkinsville, Ga., There’s really no typical day for Jason Lord, an information security officer at SunMark Community Bank in Hawkinsville, Ga. Our customers are our employees,” he notes. Employees serve the bank’s customers.

Community Bank 87

Community Bank Community Training Memphis 87

PYMNTS

JUNE 19, 2018

This site will carry a limited number of items focused on the community,” said Jamie Iannone, the chief executive officer of SamsClub.com and executive vice president of membership and technology, in an announcement. One of those technologies, Scan & Go, comes as Amazon opened the doors to its Amazon Go C-Store in January.

St. Louis 109

St. Louis Dallas Retail Innovation 109

PYMNTS

MAY 26, 2016

This week, the nation’s restaurant community came together to explore the ways in which technology can help create new efficiencies in the store and with customers walking in. One dominating theme of the event, of course, was integrating mobile ordering into mobile apps. And that’s regardless of the merchant segment.

Mobile 132

Mobile Payments Las Vegas Operations 132

Gonzobanker

DECEMBER 20, 2019

There is an understanding that technology and fintech are going to cause radical change, but the how, how big and when are still very unclear. A finance pro who was not afraid of technology, Trylko brought respect and class to every endeavor he undertook. GonzoBankers, 2019 was a year of extremes. billion of assets under management.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

SEPTEMBER 27, 2017

Trying to compete on price would bring retailers ever more directly into Amazon’s line of fire, while crippling the in-store customer experience. That experience still reflects a certain culture and an element of what Yatskan called “immersion.” Where Amazon treads, retailers tremble.

Retail 104

Retail Branding Online Examples 104

PYMNTS

SEPTEMBER 6, 2017

And one likely to get harder as Amazon seems to be constantly increasing its number of Prime Members, more customers each day seem to be converting to online and mobile ordering, and an ever-expanding list of retailers seems to be teetering on the brink of bankruptcy (unless of course they have already fallen right over the edge).

Retail 102

Retail United States Community Customer Experience 102

Independent Banker

NOVEMBER 13, 2014

Technology is always changing, adapting and reinventing. Here are five technology terms, concepts and activities that community bankers are likely to hear more about and possibly apply in the coming months. Omnichannel involves providing streamlined, synchronized interactions across multiple customer touch points.

ATM 70

ATM social media System Technology 70

FICO

JUNE 15, 2020

The COVID-19 pandemic and associated economic downturn have reinforced the following belief – having fewer community banks during a crisis hurts consumers and small businesses. And it wouldn’t have happened without community banks. Reversing course on the consolidation of the U.S. The Value of Decentralization.

Marketing 52

Marketing Community Bank Community Policies 52

FICO

JUNE 15, 2020

The COVID-19 pandemic and associated economic downturn have reinforced the following belief – having fewer community banks during a crisis hurts consumers and small businesses. And it wouldn’t have happened without community banks. Reversing course on the consolidation of the U.S. The Value of Decentralization.

Marketing 52

Marketing Community Bank Community Policies 52

South State Correspondent

AUGUST 10, 2023

A customer gets on their mobile phone to send a payment, and the dirty secret is we “memo post” that debit, changing the customer’s balance and making them think the money is no longer in the account. The reality is, of course, the money is technically there. A typical community bank may pay $1.5M

System 195

System Examples Operations Data 195

Insights on Business

JANUARY 18, 2017

Starling is a young, licensed, challenger bank being built from the ground up with new technology. Before long, with fintechs’ focus on customer experiences combined with their much lower cost structure, some financial institutions were nearly in a panic about the competitive threat. Anne Boden, CEO of Starling Bank.

Innovation 70

Innovation Industry Fintech blockchain 70

Jeff For Banks

APRIL 19, 2015

Washington has a more traditional mix of very large and community financial institutions. Traditional community bankers see it as a support center, and staff it accordingly. There should be no more debate that customers interact with your bank more frequently with technology than any other distribution point.

Industry 60

Industry Montana Utah Washington 60

Gonzobanker

JUNE 26, 2019

Idaho Central Credit Union and Delta Community Credit Union successfully deployed CRM in the contact center. Of course, developing an existing pipeline is only half of the growth equation. A longtime poster child for Salesforce, $108 billion Huntington Bank isn’t exactly a mid-size community bank.

Idaho 129

Idaho Michigan System Lending 129

PYMNTS

APRIL 7, 2017

We have a 70/30 split with drivers, and they take all gratuity and, of course, are fully reimbursed of tolls or any other related fees. CS: That’s easy: The Uber of X is a shared service that leverages unused capital to provide a community service. TruxxMe: $39 for the first 30 minutes and $25 for each additional 30 minutes.

Louisville 116

Louisville Philadelphia Atlanta Retail 116

Gonzobanker

MAY 8, 2020

As the large banks announce freezing lending in some sectors, community and mid-size banks should bring more data and common sense to the table. Information technology is the third largest expense in a bank behind employee and facility costs. Build transparency around I.T. Think about bold delivery channel moves.

Lending 103

Lending Analytics Analysis Capital 103

Lex Sokolin

DECEMBER 10, 2020

The first part of the qualifying journey to sell embedded finance here is to check whether some particular merchant experience is networked correctly, meaning, it uses the right web infrastructure. Affirm wins when it plugs in a technology network as a distributor of its lending product. One year, that growth may come from eBay.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The first part of the qualifying journey to sell embedded finance here is to check whether some particular merchant experience is networked correctly, meaning, it uses the right web infrastructure. Affirm wins when it plugs in a technology network as a distributor of its lending product. One year, that growth may come from eBay.

Branding 52

Branding Apple Capital US 52

Perficient

SEPTEMBER 29, 2020

Our focus is on customer experience-oriented strategy and aligning our clients’ technologies, investments, and what their business operations are that deliver a great customer experience. The hard part is on the technology. Is the technology brittle? Yes, it’s great to be here.

Marketing 294

Marketing Branding Data Industry 294