PYMNTS

JUNE 16, 2020

As a next step in the direction of a digital-first, omnichannel experience, David’s Bridal is teaming with mobile wallet marketing automation platform Popwallet. Popwallet’s technology will enable David’s Bridal to provide shoppers with connected and personalized experiences with dynamic coupons, rebates and offers, among other elements.

Mobile 169

Mobile Marketing Marketing Automation Customer Experience 169

CB Insights

NOVEMBER 6, 2018

While beauty conglomerates like L’Oréal are making acquisitions to become more tech-enabled, tech giants like Google, Amazon, Facebook, and Apple (GAFA) are pursuing the high margins in beauty through partnerships, consumer insights, e-commerce, and more. Search data helps brands understand shopper preferences. Looking ahead.

Google 72

Google Apple Industry Branding 72

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. In a standard model, that consumer would search on “job interview dresses” (maybe starting on Amazon instead of Google).

Retail 208

Retail User Experience Study UX 208

PYMNTS

MARCH 8, 2019

Mobile point-of-sale (mPOS) adoption is becoming increasingly high on retailers’ to-do lists. Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

FEBRUARY 27, 2020

Many other retailers are trying cashierless checkout systems, including Sam’s Club, Kroger and 50 Meijer stores in the Midwest. So while retailers are becoming more aggressive, the Meijer numbers are the first indication that consumers will use cashierless technology at scale. According to GPShopper , nearly half of U.S.

Retail 136

Retail Seattle Mobile Samsung 136

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

Perficient

SEPTEMBER 29, 2020

In fact, working with healthcare organizations across the country, I hear from leadership over and over again: I want to create the Amazon experience! They feel the threat of Amazon and other retail giants moving into their space, and they want to fight back. It’s the Google experience. They’re highly regulated.

social media 294

social media System Retail Online 294

PYMNTS

OCTOBER 9, 2019

is putting more of its hopes into digital and mobile channels — and online culture — to expand revenue and its brand profile, and make up for declining wholesale sales. The success of that ongoing effort could provide lessons or warning for other venerable clothing brands as consumers of all types increasing use the web to buy apparel.

Branding 139

Branding Google social media Case Study 139

PYMNTS

MARCH 6, 2020

Price reductions from consumers’ favorite brands would solve their issues, but retailers cannot drop prices as low as some might like. This atmosphere of financial flexibility is crucial to retailers looking to compete in today’s shopping environment, no matter how customers are transacting.

Retail 131

Retail Branding Millennials Mobile 131

PYMNTS

AUGUST 14, 2019

The department store retailer bolstered its omnichannel efforts while opening a distribution center for its off-priced business that taps into cloud computing technology; however, it struggled with inventory during the quarter. Our customers love the expanded selection,” he said. Omnichannel Experiences.

Columbus 100

Columbus DC Branding Google 100

Cisco

JULY 12, 2021

That’s why banks must realize that every interaction with customers is an opportunity to build trust and safeguard them from the latest threats. At imi mobile, we believe in giving banks the tools they need to better protect their customers whilst enhancing the overall customer experience. Every interaction builds trust.

Fraud 168

Fraud Mobile Security Customer Experience 168

PYMNTS

NOVEMBER 8, 2017

After running a three-store pilot approximately one year ago, home improvement and appliance chain Lowe’s has announced news it will partner with software-powered electronics retailer b8ta to launch its “Smart Home powered by b8ta” connected-home shopping experience.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

SEPTEMBER 21, 2020

If brick-and-mortar retail is fading, Batteries Plus Bulbs never got the email. The breadth and depth of the company’s inventory, and its commitment to customer service during the pandemic, made July one of the top 10 months in its 32-year history. The company encourages customers to turn their feedback into a Google review.

Wisconsin 130

Wisconsin Retail Apple Branding 130

PYMNTS

JANUARY 24, 2019

Like its $310 million purchase of Bonobos, buying Blue Apron would repeat Walmart’s playbook of acquiring a branded eCommerce startup with a more premium product to its core offerings,” said Matthew Trusz, equity research analyst of Gabelli & Company, to investors. Two years later, Google unloaded Motorola to Lenovo for $2.9

Google 115

Google Analysis Branding Samsung 115

PYMNTS

FEBRUARY 4, 2019

To serve customers who want to shop in stores and online, retailers and solution providers are working to offer a unified retail experience across multiple channels. In some cases, brands like Loblaw and Nike are letting shoppers use their mobile phones to pay for their purchases at their physical stores.

Innovation 126

Innovation Retail Mobile Massachusetts 126

PYMNTS

FEBRUARY 22, 2018

Companies like Google , LinkedIn and Box use these tools to show users how far along they are in a set of tasks — say, filling out a form at checkout. What we’ve done with Ecwid is integrate Autofill With Facebook so their customers can easily enable Autofill on their sites.” And, of course, all of the parts in between.

social media 140

social media Online Branding Strategy 140

NCR

JANUARY 16, 2017

Today’s retail banking market is undergoing a hugely exciting – if challenging – transformation. All of this means that firms in the retail banking sector will have to radically rethink their business model in order to meet these demands and provide the level of service their customers expect.

Trends 40

Trends Retail Customer Experience Resources 40

PYMNTS

JUNE 23, 2020

Google Trends shows no spike in search terms; in fact, Amazon is close to its lowest point of the year in terms of search activity. As quoted in Vogue Business , some analysts doubted that the Amazon customer experience would match well with the online fashion experience.

Branding 160

Branding Video Customer Experience Google 160

PYMNTS

JUNE 11, 2020

With more than 30 years of experience in the home installation industry, Todd Banhidy , CEO of Buy It Installed Inc., Now, Banhidy and his team have generated demand from top auto manufacturers and retailers, leading to a $4.5 million extension to its Series A round. That network is another value proposition for the company.

San Diego 141

San Diego Training Strategy Retail 141

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. Through its strong community, Iobst says, the company has been able to receive product feedback and customer love immediately and directly. (It

Payments 116

Payments Branding Innovation Community 116

PYMNTS

JUNE 6, 2018

They are increasingly demanding transparency, traceability and authenticity from the brands they support with their dollars. But Brown said AR could fully eliminate the barrier of packaging, enabling brands to share more than they could fit on a box, can or bottle label. AR, said Brown, could play into those consumer interests.

Branding 122

Branding social media Mobile Google 122

Accenture

NOVEMBER 6, 2017

Nearly two-thirds of North America banks say that implementing Open Banking is critical to remaining relevant and competing with new entrants, such as fintechs and tech giants like Google, Apple, Facebook and Amazon. Consider Citibank’s CitiConnect service. Treat data as a new digital business and monetise it.

America 151

America Customer Experience Data Apple 151

PYMNTS

MARCH 26, 2019

Through their solution, which is deployed on Google Assistant and Alexa, consumers can ask their voice assistant to, say, place an order from their favorite coffee place. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers. The Voice AI Market.

Technology 121

Technology Maine Study Google 121

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. Are firms getting the proverbial bang for the buck?

Data 296

Data social media Tools Analytics 296

Lex Sokolin

DECEMBER 10, 2020

The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. There have always been credit options attached to retailers?—?think think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? Yes, and No.

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The value proposition is an embedded “monthly payments” button inside of a retail mobile experience. There have always been credit options attached to retailers?—?think think about a Walmart-branded credit card. And notice that the platforms are ahead of “brands”. Peloton is a brand, right? Yes, and No.

Branding 52

Branding Apple Capital US 52

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Customer Experience.

Customer Experience 105

Customer Experience Fraud Policies Training 105

PYMNTS

NOVEMBER 5, 2019

Indeed, as Webster pointed out, the most transformative innovations in payments and commerce over the last decade are mostly the result of innovators making what was once visible, invisible: payments, stores, merchants, brands, issuers, even card networks. What the Consumer Wants.

Innovation 102

Innovation Report social media Data 102

PYMNTS

FEBRUARY 5, 2018

At Shake Shack, for example, CEO Randy Garutti is focusing on new digital options to make his customers leave his restaurant feeling satisfied. What we want to add more of is that, with a great experience, you need great convenience,” Garutti told The Street. Garutti and Shake Shack might be the exception rather than the rule. . —

Mobile 121

Mobile Examples Innovation Online 121

PYMNTS

OCTOBER 19, 2016

Because when you’re deep in the virtual world of shoes and staking out the best pair of Christian Louboutins, nothing shatters the experience more than having to pull off those VR googles to — you guessed it — pay. But first, virtual reality is also serving the retailer by helping to build more appealing physical retail layouts.

Retail 100

Retail Technology Trends Online 100

PYMNTS

DECEMBER 13, 2019

Amazon is not alone in its New York City expansion plans: Facebook has also leased a massive space in Hudson Yard and Google has plans to add 7,000 employees to the city over the next 10 years. After two years at the world’s largest retailer, Bonobos Founder Andy Dunn is leaving Walmart in early 2020, Reuters reported on Thursday (Dec.

New York City 131

New York City New York Retail US 131

PYMNTS

FEBRUARY 7, 2020

The loans themselves would reportedly be co-branded. Amazon is easily less than halfway through transforming retail by exploiting deep fulfillment moats established over many years,” said Canaccord Genuity Analyst Michael Graham. The move is on-trend for both firms. The Expanding Range of Amazon Offerings .

Austin 131

Austin Lending Omaha New York City 131

NCR

AUGUST 31, 2017

But a new report has suggested that in the near future, there will actually be another sector that comes forward to compete for the attention of banking consumers – major tech firms looking to expand their operations and offer more compelling customer experiences.

Fintech 55

Fintech Innovation Big Data Customer Experience 55

Cisco

MAY 25, 2021

The good news is all of this can be done irrespective of whether your collaboration platform is Microsoft Teams, Google, or even Zoom. Here are a few use cases and solutions for rapid, safe return to office experiences: Webex Intelligent Workplace for a bundled, centralized and cost-efficient solution.

Strategy 71

Strategy Mobile Study System 71

PYMNTS

OCTOBER 20, 2017

Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends. Pacifica Hotels — Santa Barbara & Los Angeles.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

OCTOBER 16, 2018

Small menswear brands, even some that are considered to be medium or large, might face a challenge when it comes to marketing: How do they get in front of consumers? The idea is that brands don’t have to worry about competition or incentives to drive people to purchase their products. The Customer Experience.

Branding 169

Branding Online Las Vegas Los Angeles 169

PYMNTS

MARCH 2, 2016

The question arises, then: As payments continue to evolve to become less about payments and more about the customer experience, will there eventually come a point where the payment terminal itself is unnecessary? Anand doesn’t believe so — not entirely, anyway. And that’s when consumers will use it instead of their physical card.

Mobile 100

Mobile Online Innovation Cards 100