Perficient

FEBRUARY 22, 2021

Motion design can tell a business’ story at a deeper level, evolve the brand, enhance the user journey, and leave a lasting impact on the consumer. To make a lasting effect on your consumers and elevate your brand with motion design, here is what to focus on: Seeing Your Site from a User’s Point of View.

Video 509

Video UX Branding User Experience 509

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Analysis Data 370

CB Insights

NOVEMBER 6, 2018

While beauty conglomerates like L’Oréal are making acquisitions to become more tech-enabled, tech giants like Google, Amazon, Facebook, and Apple (GAFA) are pursuing the high margins in beauty through partnerships, consumer insights, e-commerce, and more. Search data helps brands understand shopper preferences. Looking ahead.

Google 72

Google Apple Industry Branding 72

The Financial Brand

JULY 20, 2021

A battle of titans is building between Apple and Google over the future of banking. The post Why Apple Pay + Buy Now Pay Later Will Drive Banks to Google Plex appeared first on The Financial Brand - Banking Trends, Analysis & Insights. At stake are data and checking account revenue.

Google 43

Google Apple Banking Trends Analysis 43

PYMNTS

OCTOBER 20, 2020

The company sees an opportunity as SMB retailers and other brands struggle to grow in the age of Amazon , because their commerce platforms require too much time and money for retailers to deliver great customer experiences. Customization is the key to that branding experience, and that’s an element the SaaS platform can provide.

Retail 238

Retail Branding Technology Tools 238

Perficient

JANUARY 5, 2021

Rajpal will have responsibility for driving cloud and DevOps business strategy with cloud technology market leaders, including IBM, Google, VMWare, Amazon, Boomi, Microsoft, and Red Hat. “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences.

Leadership 531

Leadership Denver Charlotte Ohio 531

PYMNTS

JUNE 16, 2020

As a next step in the direction of a digital-first, omnichannel experience, David’s Bridal is teaming with mobile wallet marketing automation platform Popwallet. In addition, they can reserve a virtual appointment with a stylist who can offer a customized experience since shoppers complete a style quiz prior to their appointments.

Mobile 169

Mobile Marketing Marketing Automation Customer Experience 169

The Financial Brand

SEPTEMBER 1, 2020

The post Google Banking: Great Leveler or Great Risk for Community Institutions? appeared first on The Financial Brand. Several large and small financial institutions have agreed to partner with the tech giant. Should you? Consider these pros and cons first.

Google 37

Google Community Branding Customer Experience 37

PYMNTS

JUNE 15, 2016

YouTube alone would be almost impossible for any but the world’s largest brands to take on, and once all those other channels are in, well, user-generated content (UGC) might represent a great opportunity for brands, if only there were a place for brands to easily separate the wheat from the chaff.

Branding 100

Branding Video Mobile Bitcoin 100

The Financial Brand

JUNE 5, 2019

Lessons from Google on humanizing the digital banking experience through technology and data. The post How to Humanize Digital Experiences Like Google appeared first on The Financial Brand.

Google 32

Google How To Digital Banking Branding 32

PYMNTS

OCTOBER 9, 2019

is putting more of its hopes into digital and mobile channels — and online culture — to expand revenue and its brand profile, and make up for declining wholesale sales. The success of that ongoing effort could provide lessons or warning for other venerable clothing brands as consumers of all types increasing use the web to buy apparel.

Branding 139

Branding Google social media Case Study 139

PYMNTS

APRIL 30, 2018

Brands and retailers face a dilemma then: How do companies reach consumers through their phones? As a result, Kolacz is rolling out technology for brands and retailers to connect with customers through messaging platforms such as Facebook Messenger, WeChat , Viber and WhatsApp. The Platform.

Retail 118

Retail Branding Customer Experience Knowledge Base 118

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

Perficient

JULY 27, 2020

If you’re noticing new customers requesting accounts within your business, or new users on your site, you should look at your commerce site analytics and see what these customer demographics look like. Medline at Home allows them to service the B2C customers in an experience that was designed specifically for that persona type.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

DECEMBER 7, 2017

Louis, Missouri-based company partnered with Google to allow customers to place orders using simple phrases like, “OK Google, ask Panera for delivery,” or “OK Google, talk to Panera.”. The Google integration further decreases the amount of time it takes to get orders ready for the customers.

St. Louis 113

St. Louis Google Mobile Missouri 113

Cisco

JULY 12, 2021

That’s why banks must realize that every interaction with customers is an opportunity to build trust and safeguard them from the latest threats. At imi mobile, we believe in giving banks the tools they need to better protect their customers whilst enhancing the overall customer experience. Every interaction builds trust.

Fraud 168

Fraud Mobile Security Customer Experience 168

Cisco

NOVEMBER 15, 2022

Venmo, just like Google, has become a proper noun AND a verb. The emergence of open banking has dramatically changed the way people and small businesses manage their money and interact with financial tools and brands. It is critical that a financial institution’s ecosystem supports its brand and products. Open banking happened.

Innovation 160

Innovation Security Data Innovation Strategies 160

PYMNTS

JUNE 23, 2020

Google Trends shows no spike in search terms; in fact, Amazon is close to its lowest point of the year in terms of search activity. As quoted in Vogue Business , some analysts doubted that the Amazon customer experience would match well with the online fashion experience.

Branding 160

Branding Video Customer Experience Google 160

PYMNTS

AUGUST 14, 2019

Moving deeper into the quarter, inventory became a mounting problem due to a combination of factors, including a miss on key women’s sportswear private brands, a slow sell-through of warm-weather apparel and accelerated decline in the international tourism business. Our customers love the expanded selection,” he said.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

OCTOBER 27, 2016

In fact, Google describes them as supershoppers — many of which utilize the power of their mobile devices to influence their shopping experience and, as a result, are more informed and efficient than ever before. Shoppers today just aren’t what they used to be. Supershoppers live up to their name as the holiday season progresses.

Retail 100

Retail Google User Experience Mobile 100

PYMNTS

DECEMBER 9, 2019

Freaky Fast Rewards features one-tap technology that allows members to make purchases via Apple Pay or Google Pay. We’re just getting started and it’s already clear that Freaky Fast Rewards is providing value to our customers and improving the customer experience.” said Shea. “To

National 101

National Customer Experience Apple Google 101

PYMNTS

JANUARY 24, 2019

Like its $310 million purchase of Bonobos, buying Blue Apron would repeat Walmart’s playbook of acquiring a branded eCommerce startup with a more premium product to its core offerings,” said Matthew Trusz, equity research analyst of Gabelli & Company, to investors. Two years later, Google unloaded Motorola to Lenovo for $2.9

Google 115

Google Analysis Branding Samsung 115

CB Insights

SEPTEMBER 21, 2017

A Google search for the “Amazon of insurance” yields over 78 million results, topped by articles with grandiose titles like “Will Google or Amazon offer one-click life insurance?” ” or “What Amazon can teach auto insurance carriers.” We take a look at the expansion of that effort here.

Branding 34

Branding UX Google Strategy 34

PYMNTS

NOVEMBER 8, 2017

Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. So, we developed Smart Home powered by b8ta to emulate a ‘lab-like’ atmosphere that empowers customers to make informed decisions.”.

Los Angeles 109

Los Angeles San Francisco Raleigh New York City 109

PYMNTS

OCTOBER 10, 2018

“We process billions of dollars’ worth of transactions, and the data that supports them, for a staggering number of employers — and we then use that data to build good customer experiences and fuel product innovation,” she told Webster. Data, she noted, is useful in fording this challenge because it offers brands perspectives.

Retail 109

Retail Data Branding Customer Experience 109

PYMNTS

MARCH 9, 2020

Aside from the funny name, technically it’s a digital architecture that separates the back end and front end of a retail website to optimize search results, customer experience and the purchase journey. In a standard model, that consumer would search on “job interview dresses” (maybe starting on Amazon instead of Google).

Retail 208

Retail User Experience Study UX 208

PYMNTS

DECEMBER 6, 2017

According to PYMNTS research, most brands in the QSR space are losing the innovation race. Louis, Missouri-based company partnered with Google to allow its customers to place orders using simple phrases such as “OK Google, ask Panera for delivery,” or “OK Google, talk to Panera.” Most recently, the St.

Innovation 120

Innovation Study St. Louis Google 120

Perficient

SEPTEMBER 29, 2020

It’s the Google experience. The idea behind “stickiness” is that the user enjoys the brand experience so much, they feel a sense of belonging and loyalty. These systems use portals or content hubs that allow the user to interact with the brand, or provide forms that are just a bit more enjoyable than usual.

social media 294

social media System Retail Online 294

PYMNTS

FEBRUARY 28, 2018

One particularly scared Twitter user, for example, noted Alexa seemed to be carrying on a romance with the Google Assistant in their kitchen. Although Google and Alexa are apparently surprisingly good at talking to each other, the most common complaint is that they’re not particularly good at talking to real people sometimes. “As

Google 101

Google Groups Customer Experience Technology 101

PYMNTS

MARCH 26, 2019

Through their solution, which is deployed on Google Assistant and Alexa, consumers can ask their voice assistant to, say, place an order from their favorite coffee place. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers. The Voice AI Market.

Technology 121

Technology Maine Study Google 121

The Financial Brand

OCTOBER 3, 2021

Google's abandonment of Plex digital-only banking should not bring comfort to traditional banks that are slow to respond to neobank offerings. The post Traditional Banks Remain Unprepared for Digital-Only Challengers appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 43

Banking Trends Analysis Google Trends 43

PYMNTS

FEBRUARY 27, 2020

From traditional point-of-sale systems and in-store digital kiosks to mobile orders and eCommerce websites, convenience stores are taking a major step into the world of omnichannel sales,” according to Retail Customer Experience. “By A detailed receipt appears after the customer exits.

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

JUNE 6, 2018

They are increasingly demanding transparency, traceability and authenticity from the brands they support with their dollars. But Brown said AR could fully eliminate the barrier of packaging, enabling brands to share more than they could fit on a box, can or bottle label. AR, said Brown, could play into those consumer interests.

Branding 122

Branding social media Mobile Google 122

PYMNTS

AUGUST 19, 2019

To serve a rising generation of parents who are used to direct-to-consumer (DTC) brands, eCommerce innovators are offering strollers via streamlined checkout and a business built around community. Parents can choose a color, add an item to their cart and check out with, say, Amazon Pay through the company’s eCommerce experience.

Payments 116

Payments Branding Innovation Community 116

PYMNTS

MARCH 6, 2020

Price reductions from consumers’ favorite brands would solve their issues, but retailers cannot drop prices as low as some might like. Our BNPL solution has] no interest fees [attached] to it. “[BNPL] is being adopted even from our core customer base, more so than I would have expected,” Miller confirmed.

Retail 131

Retail Branding Millennials Mobile 131

Digital Growth Institute

JUNE 28, 2023

In a digital world where face-to-face interactions are becoming less common, how can financial brands establish trust with their customers? Social media platforms like TikTok, Instagram, YouTube, and Google have become popular sources of information for the younger generation.

social media 15

social media Millennials Customer Experience Google 15

PYMNTS

SEPTEMBER 21, 2020

“We never stopped doing device repair, and many customers told us, ‘you were there for me when Apple wasn’t’ during the pandemic,” he said. That’s not a dig at Apple, we have huge respect for that brand – but it’s not every day you can say you executed better than one of the most valuable brands on the planet, even for a short while.

Wisconsin 130

Wisconsin Retail Apple Branding 130