PYMNTS

SEPTEMBER 16, 2020

Niklas Östberg , CEO and co-founder of Delivery Hero, said in a prepared statement: "Latin America is a region with exceptional growth potential for online delivery. We truly believe that Delivery Hero is the best possible partner to take the business we’ve built in Latin America to the next level.

Regional 248

Regional America Operations US 248

PYMNTS

OCTOBER 10, 2018

That means being able to use features, like online and mobile app ordering and self-service kiosks, that make ordering faster and more convenient. In fact, 62 percent of customers said innovations would make them more inclined to visit QSRs in the future, according to the latest PYMNTS Restaurant Readiness Index. About The Report.

Innovation 152

Innovation Customer Experience Data America 152

Bank Innovation

JULY 15, 2019

In a second-quarter earnings call today, the bank reported active mobile users grew 12 percent year-over-year for North America customers (11.4 million users) and 39 percent for its international customers (8.9 Meanwhile, online banking grew more modestly, with a 6% increase for North America customers (18.8 […].

Mobile 186

Mobile America Online Report 186

PYMNTS

JULY 29, 2020

Online payment tech company PayU is teaming up with cyber-fraud prevention firm Feedzai to beef up its network protections in a key global market, the companies announced on Wednesday (July 29). The partnership with Feedzai comes seven months after PayU acquired a majority, $185 million stake in PaySense.

Payments 131

Payments America Customer Experience Analytics 131

PYMNTS

FEBRUARY 28, 2020

“We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions.

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

AUGUST 12, 2020

Seamless customer experiences are essential because consumers that face onboarding strains are likely to seek services elsewhere, Rodrigo Rodríguez , assortment and merchandising regional manager for Latin American eCommerce marketplace Linio , explained in a recent PYMNTS interview.

Customer Experience 197

Customer Experience Maine Regional America 197

PYMNTS

SEPTEMBER 25, 2020

The grants are part of the San Jose, California-based worldwide online payments system’s $530 million pledge made earlier this year to strengthen minority communities and fight for economic equality and racial justice. “To PayPal Holdings Inc. provided $5 million in grants to support Black-owned businesses in the U.S.

San Jose 261

San Jose Baltimore Nebraska Community 261

PYMNTS

MARCH 20, 2020

In today’s top news, Bank of America will offer mortgage, credit card and other loan deferments to customers impacted by the coronavirus, and India is moving to tighten controls on Big Tech companies by requiring them to turn over data. BoA Mortgage Customers Struggling Due to Pandemic Can Defer Payments.

Data 140

Data Payments America Fraud 140

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

FEBRUARY 25, 2020

Stores serve as an extension of the online-shop where customers can interact with the brand,” said eCommerce analyst Matthias Perrot. It is more to activate the interaction of their brand with customers; what bad brick and mortar do not still understand.”. UNTUCKit, for example, was once direct to consumer (D2C) and online only.

Retail 130

Retail Branding America Online 130

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. 31) that it will intermediate payments through a multi-year implementation that may last through mid-2020.

Payments 149

Payments Customer Experience Risk Management Data 149

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

Cisco

APRIL 12, 2022

I fondly recall in the not-too-distant past, Bank of America radio commercials boasting about its branch network. In the lighthearted radio commercial, the person was giving directions and using the location of Bank of America branches as where to turn. This is where Cisco technology can help. Empower the branch. No latte needed.

America 105

America Customer Experience Operations Survey 105

PYMNTS

JUNE 29, 2020

Wealthfront , the online investment service firm, has added checking features to its app. In an interview with PYMNTS earlier this month, Mzukisi Rusi , head of technology delivery in North America at Entersekt , said the stage has already been set for the shift to digital.

Fintech 151

Fintech California New York ATM 151

PYMNTS

SEPTEMBER 8, 2020

The funding is intended to fuel its growth in Africa, Asia and Latin America. The new features include price reduction, online deal notifications and product alerts for customers. Klarna Debuts Social Shopping in UK. Epic Games Again Asks Judge to Reinstate ‘Fortnite’ to Apple’s App Store.

Payments 141

Payments California Apple Video 141

PYMNTS

APRIL 17, 2020

But the country’s four biggest banks — Bank of America, JPMorgan Chase, Citibank and Wells Fargo — pledged not to garnish customers’ stimulus funds. As COVID-19 moves the economy online, Stripe unveiled an additional $600 million in Series G funding from investors, including of Sequoia, Andreessen Horowitz, GV and General Catalyst.

Payments 150

Payments Customer Experience America Survey 150

PYMNTS

AUGUST 2, 2018

“Our new service is just one more way we are redefining the customer experience as part of Restock Kroger, bringing more convenience and options to shoppers across America.”. During the test, orders will be delivered by Nuro’s fleet of autonomous vehicles. “As

Louisville 100

Louisville Nashville Houston Customer Experience 100

PYMNTS

SEPTEMBER 17, 2018

The retailer recently announced that it was acquiring online marketplace Cornershop Inc., In India, Walmart’s $16 billion investment in online marketplace Flipkart is moving along with the approval of the country’s anti-trust regulator. Beyond India and South America, Walmart has also turned its efforts towards China.

Retail 166

Retail Arkansas Customer Experience Online 166

PYMNTS

OCTOBER 23, 2019

“Regionally, the market for beacon technology is gaining traction and expanding to various regions including Asia-Pacific, North America, Europe and CIS, South America and Middle East and Africa,” that report said. They check the prices of what they want (also known as showrooming), then buy the item online where it’s cheaper.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

JULY 15, 2020

The platform to bring malls online — or create a virtual mall — is being led by an Alibaba-owned company called Lazada. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”. shopping destinations.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

MAY 22, 2018

Peapod Digital Labs will also oversee the local brand Peapod, which Ahold said is the country’s largest online grocery retailer. “We Prior to that, Fleeman served as chief strategy and development officer for Delhaize America. He was also the force behind the creation of a digital center of excellence at Delhaize America.

Branding 100

Branding Innovation America Strategy 100

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online Mobile 103

PYMNTS

MAY 29, 2019

Food delivery entities like DoorDash and Postmates have recently launched subscription tiers that bypass typical delivery fees as online food delivery apps grow more popular. Digital subscription services are far from the only companies dealing with increased competition, however.

Apple 179

Apple America Retail Industry 179

PYMNTS

NOVEMBER 12, 2020

This is leading more of our clients to instruct us to ‘turn on’ PayPal and other wallets in their customer experiences because it is relevant.”. A focus now on unbanked and underbanked Americans takes advantage of momentum in the digital payments space as more connected and interoperable services come online.

Mobile 202

Mobile Study Tools FDIC 202

PYMNTS

OCTOBER 5, 2017

5) an expansion of its partnership to include Canada, Europe, Latin America, the Caribbean, the Middle East and Africa. In a press release, the two payment companies said the move is designed to enhance customer choice, improve the customer experience and make Mastercard a clear payment option within PayPal across the globe.

America 108

America Customer Experience Payments Cards 108

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. To learn more about how slow or piecemeal address verification can cause frictions in the consumer experience, visit the Tracker’s Deep Dive.

Report 247

Report Guam Hawaii Security 247

PYMNTS

OCTOBER 11, 2018

Creating a mobile experience. As more customers start to organize their daily lives online and with their smartphones, QSRs must also make a move toward the internet. Subway launched its digital and in-store MyWay Rewards program for North American customers in March 2018. Since then, the program has been growing rapidly.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

JUNE 5, 2020

And the field of targets is richer and wider than ever, as merchants have expanded their digital presence to meet a new crop of consumers making their initial steps into online commerce. Consumers are buying online products that they didn’t buy online before. Now, consumer preference is shifting toward digital payments.

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

MAY 21, 2020

As PYMNTS found in a study published earlier this month, 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels. For those firms whose customer bases stretch beyond U.S. Getting Ready – And Getting Onto Platforms. said Benson.

Payments 256

Payments Cards Online Apple 256

Bank Innovation

FEBRUARY 5, 2020

As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys continues to be a struggle for many banks.

Survey 221

Survey Digital Banking Online Company 221

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

JUNE 29, 2018

Kroger , the grocery retailer, announced that it is partnering with tech company Nuro for the pilot of an on-road, fully autonomous delivery service for customers. As part of Restock Kroger, we have already started to redefine the grocery customer experience and expand the coverage area for our anything, anytime and anywhere offering.

Retail 108

Retail Customer Experience America Software 108

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

Bank Innovation

OCTOBER 24, 2019

Despite the vast improvements banks have made to online account opening processes, most consumers are still turning to branches to open new accounts, a recent Forrester Research study observed. According to a Forrester Research study released Wednesday, 71% of U.S.

Study 218

Study Online Customer Experience America 218

PYMNTS

MAY 10, 2019

Nike Fit in North America will officially launch in July. The company has also been embracing technology to improve the customer experience. The store’s concept, dubbed Nike NYC, blends the online and offline worlds with the help of smartphones. “It’s going to have a virtuous impact on [our] business as well.

New York City 105

New York City Mobile New York Customer Experience 105

PYMNTS

DECEMBER 28, 2018

bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. Earlier in the year, nCino’s EVP of the Americas, Josh Glover, spoke with PYMNTS about what banks need first and foremost to help FIs balance the need for digitization and advisory services.

Fintech 177

Fintech Customer Experience Tools Technology 177