PYMNTS

DECEMBER 28, 2020

In fact, forward-thinking retailers are looking at the return process as a chance to create a positive customer experience. According to Optoro Co-Founder and President Adam Vitarello , this is the year returns as part of the customer experience comes to fruition.

Customer Experience 216

Customer Experience Retail America Branding 216

Bank Innovation

MARCH 4, 2019

Fintech partnerships provide the greatest value in creating a better customer experience, according to 30% Bank Innovation's February poll takers. Virtual Assistants are one way in which fintechs can help banks to improve customer experience. Of the 90 poll-takers, 27 people responded with this answer.

Customer Experience 199

Customer Experience Fintech Innovation America 199

Bank Innovation

APRIL 15, 2020

Bank of America customers are shifting toward digital tools. According to data released by the bank, supplementing its earnings call today, customers made more than 102 million transactions through Zelle, its peer-to-peer payments tool, during the first quarter of 2020.

America 293

America Tools Data Payments 293

Perficient

FEBRUARY 22, 2023

As a global consulting firm operating in North America, Latin America, Europe, and Asia, the topic of cross-border payments using blockchain technology is one in which we are investing through innovative initiatives. Next, we’re observing a continuously increased focus on customer experience.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Perficient

DECEMBER 15, 2021

Bank of America is ready to compete with Venmo by introducing a Zelle widget. The Zelle widget can be added to the home screen of a mobile device, similar to a weather widget, so that bank customers can send money.

America 294

America Mobile Video Capital 294

PYMNTS

OCTOBER 27, 2017

Earlier this month, NovoPayment , a digital finance and transactions firm, announced news of the launch of its Developer Hub, one of the first such platforms servicing Latin America, according to a press release. Its clients include banks, financial institutions and others throughout the Americas.

America 186

America Miami Community Tools 186

Bank Innovation

OCTOBER 15, 2019

For Bank of America, mobile and digital channels are sustaining its retail business. Customers continue to transact and interact with us in person, as well as through the digital channel,” he said.

America 186

America Mobile Digital Banking Retail 186

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

PYMNTS

DECEMBER 4, 2019

Visa and banking-as-a-service platform NovoPayment are expanding their strategic partnership to advance the deployment of digital solutions in Latin America and the Caribbean, Visa said in a press release on Tuesday (Dec. Visa has also made a strategic investment in NovoPayment.

America 132

America Regional National Fintech 132

BankInovation

DECEMBER 22, 2022

Bank of America Senior Vice President Jorge Camargo is focused on delivering a high-tech, high-touch strategy to improve customer experiences. trillion bank continues to invest in both tech talent and in the bank’s virtual assistant, Erica — an effort that Camargo has led.

America 52

America Customer Experience Strategy 52

Accenture

DECEMBER 8, 2015

Pricing and rewards points are the top two incentives for consumers to increase their use of mobile payments according to our 2015 North America Consumer Digital Payments Survey. But incentives like these do not guarantee lasting customer loyalty for payment. Read more.

Customer Experience 153

Customer Experience Payments America Survey 153

Perficient

AUGUST 4, 2023

A proven track record of guiding businesses through digital complexities is crucial for unlocking their full potential, driving efficiency, and ensuring exceptional customer experiences, leading to long-term success. Partnering with the right digital transformation service provider is vital to thrive in this digital age.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Accenture

APRIL 13, 2016

A recent Accenture survey reveals a paradox in home equity lending in North America. While 92 percent of consumers do some research when applying for a home equity loan, borrowers are still confused about critical loan characteristics. The survey findings. Read more.

Customer Experience 150

Customer Experience Lending Survey America 150

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Bank Innovation

APRIL 23, 2019

For Fifth Third Bank, customer service is not just about digital transformation. The bank also wants to expand its physical retail branch footprint, according to its president and CEO, Greg Carmichael. As a result of the bank's $4.7 billion acquisition of Chicago-based MB Financial Inc.,

Customer Experience 186

Customer Experience Chicago Retail Operations 186

Cisco

JANUARY 10, 2023

There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant. Cisco has a strong digitization point of view and holistic approach to digital business transformation.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Perficient

JANUARY 4, 2024

Our AI Capabilities Forrester carefully researched each service provider in the report through a set of comprehensive questions and identified three core business scenarios – customer experience, process automation, and edge intelligence.

America 309

America Data Customer Experience US 309

PYMNTS

MARCH 1, 2017

Brian Billingsley, CEO North America at Klarna , joined Karen Webster to discuss those partnerships and the benefits that it believes its more streamlined financing options can bring to the consumer purchasing experience.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

MAY 4, 2017

In a press release , Bank of America Merchant Services said it processed more than 15.2 Businesses in the food and beverage industry will enhance their operations and customer experience with our innovative point-of-sale solution,” said Bank of America Merchant Services CEO Tim Tynan in the press release covered by Finextra.

America 100

America United States Customer Experience Industry 100

BankInovation

FEBRUARY 18, 2021

Hari Gopalkrishnan, client facing platforms technology CIO at Bank of America, is among the experts sharing new use cases for chatbot development and deployment during the Bank Automation Ignite virtual conference on April 13-14. Gopalkrishnan will be part of a live panel discussion on April 13, at 2:15 p.m.

America 98

America Conference Technology Customer Experience 98

PYMNTS

AUGUST 17, 2018

To help Mall of America merchants engage with Chinese consumers, CITCON has teamed up with the shopping complex to offer stores a cross-border mobile payments system. ” With the system, merchants can reach Chinese customers who like to use Alipay and WeChat Pay when shopping in China or when they are travelling internationally. .

America 103

America Las Vegas Payments United States 103

ATM Marketplace

DECEMBER 15, 2017

During the Bank Customer Experience Summit in Chicago this fall, Charles Liu, chief of branch transformation, ATM innovation and market planning at Bank of America, sat down to talk about strategies for staying a step ahead of emerging competitors and digital disruptors looking to mix it up in the traditional banking world.

Customer Experience 48

Customer Experience Chicago ATM America 48

Perficient

OCTOBER 5, 2023

Excellence in Governance: Dana- Farber Cancer Institute Leaders of the Pack- Financial Services: UBM Regional Excellence- North America: Mecklenburg County These three projects have earned the distinction of being finalists for the remarkable digital experiences they provide their visitors.

User Experience 221

User Experience Regional America Tools 221

Celent Banking

APRIL 25, 2016

Digital is the new reality in Latin America. In other geographies Banks have responded to this threat by becoming extremely digital and also neo-banks have been launched to attract those customers seeking for a more friendly and digital relationship with its financial institution.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

SEPTEMBER 16, 2020

Niklas Östberg , CEO and co-founder of Delivery Hero, said in a prepared statement: "Latin America is a region with exceptional growth potential for online delivery. We truly believe that Delivery Hero is the best possible partner to take the business we’ve built in Latin America to the next level.

Regional 248

Regional America Operations US 248

BankInovation

MAY 29, 2020

Bank of America is the latest financial institution to enhance its self-directed investment platform with artificial intelligence. The a move is designed to deliver more timely analysis and personalized content to customers, according to Cory Triolo, a consumer investments digital solutions and experience executive at the bank.

America 75

America Analysis Customer Experience Management 75

Bank Innovation

FEBRUARY 13, 2020

Bank of America is enhancing the capabilities of its digital cash management tool for small businesses, Business Advantage 360, by integrating with third-party platforms, including QuickBooks, Run Powered by ADP, G Suite by Google Cloud and Google Analytics. “Businesses go out of business many times because they don’t manage their cash flow properly,” (..)

Tools 370

Tools Google America Analytics 370

ATM Marketplace

MARCH 10, 2021

Branch transformation, customer experience and avoiding fraud concerns not only banks, but credit unions as well. Andrew Ryan, vice president, FI dealer channel, Hyosung America and Terry Pierce, director, product management, Co-Op Financial Services share insight on ATMs, credit unions and the future for both.

ATM 128

ATM Innovation Customer Experience America 128

BankInovation

FEBRUARY 7, 2023

Bank of America, JPMorgan Chase and Wells Fargo are among seven banks teaming to launch a digital wallet in the second half of the year to rival Apple Pay. As the new digital wallet is rolled out in North America, customer experience should be at the forefront, as use of digital wallets is already high. […]

America 52

America Customer Experience Apple Payments 52

The Financial Brand

JUNE 24, 2019

A senior Bank of America exec explains how she makes it work. The post Real-Time Feedback Powers BofA Customer Experience Effort appeared first on The Financial Brand. Assessing every consumer interaction, in-person and digital, is a massive task.

Customer Experience 24

Customer Experience America Branding 24

NCR

MAY 30, 2017

In fact, research from the Bank of America found sixty-two percent of respondents used mobile or online as their primary method of banking last year, which marks an eleven percent increase from 2015. As such, delivering a better customer experience has become the only real differentiator. A smarter customer experience.

Customer Experience 45

Customer Experience Technology Meeting Online 45

Bank Innovation

DECEMBER 12, 2019

Half a year after Bank of America’s AI-powered digital assistant Erica reached 7 million users, Erica has surpassed 10 million users, Bank of America reported this week. The virtual financial assistant is on pace to complete 100 million client requests in the coming weeks, according to the bank.

America 293

America Report Customer Experience Retail 293

Bank Innovation

NOVEMBER 11, 2019

Bank, any new idea incubated within the bank should have a measurable effect on customer experience. Venturo said the bank, which is headquartered in Minneapolis and has $467 billion in assets, looks at three criteria when launching any new innovation effort, including improved customer experience; added […].

Minneapolis 199

Minneapolis Customer Experience US Innovation 199

PYMNTS

AUGUST 29, 2019

The move is part of Visa and NovoPayment’s partnership that aims to boost the adoption of digital payment solutions and create new commerce experiences in Latin America and the Caribbean. An API can connect different processes to streamline the delivery of services and improve and elevate the customer experience,” Perez noted.

Payments 139

Payments Customer Experience America Regional 139

ATM Marketplace

SEPTEMBER 29, 2020

Creating a great customer experience is only half the battle when it comes to branch transformation, according to William Budde, vice president, product marketing, for Hyosung America. The other half is creating a branch that can be effective and efficient by utilizing the right technology.

Technology 114

Technology ATM Industry Customer Experience 114

Perficient

FEBRUARY 24, 2021

He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average. In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. Connect with Jon on LinkedIn. Meet the Hosts.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Perficient

OCTOBER 28, 2020

DPA services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project.

US 294

US Strategy Customer Experience America 294