PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. Lime accepts mobile wallet payments, but had to allow for cash payments in Latin America where that’s the norm.

Innovation 145

Innovation Mobile Company Payments 145

PYMNTS

JUNE 15, 2017

There’s no disputing that the pace of innovation in consumer payments over the last several years has been quick and its reach broad. There’s been an abundance of innovation in where consumers shop, what they use to pay when they buy and the devices they use to enable those payments.

Innovation 161

Innovation Payments Cards Customer Experience 161

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. The Restaurant Readiness Index is an analysis of 178 QSRs and more than 100 features available in the restaurants, online and through mobile apps.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

SEPTEMBER 25, 2020

The grants are part of the San Jose, California-based worldwide online payments system’s $530 million pledge made earlier this year to strengthen minority communities and fight for economic equality and racial justice. “To PayPal Holdings Inc. provided $5 million in grants to support Black-owned businesses in the U.S.

San Jose 261

San Jose Baltimore Nebraska Community 261

Bank Innovation

JULY 15, 2019

In a second-quarter earnings call today, the bank reported active mobile users grew 12 percent year-over-year for North America customers (11.4 million users) and 39 percent for its international customers (8.9 Meanwhile, online banking grew more modestly, with a 6% increase for North America customers (18.8 […].

Mobile 186

Mobile America Online Report 186

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

SEPTEMBER 8, 2020

The funding is intended to fuel its growth in Africa, Asia and Latin America. The new features include price reduction, online deal notifications and product alerts for customers. Amazon Pay’s Gauthier: No One Can Predict Retail’s Future, So Innovate Around What Won’t Change. Klarna Debuts Social Shopping in UK.

Payments 141

Payments California Apple Video 141

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. 31) that it will intermediate payments through a multi-year implementation that may last through mid-2020.

Payments 149

Payments Customer Experience Risk Management Data 149

PYMNTS

MAY 22, 2018

Ahold Delhaize USA , the supermarket operator, announced news on Tuesday (May 22) that it is creating a new entity dubbed Peapod Digital Labs, which will drive digital and eCommerce innovation. Peapod Digital Labs will also oversee the local brand Peapod, which Ahold said is the country’s largest online grocery retailer. “We

Branding 100

Branding Innovation America Strategy 100

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

MAY 29, 2019

Food delivery entities like DoorDash and Postmates have recently launched subscription tiers that bypass typical delivery fees as online food delivery apps grow more popular. The report includes notable developments in the market and the companies that are rapidly innovating in the space.

Apple 179

Apple America Retail Industry 179

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JUNE 29, 2018

Kroger , the grocery retailer, announced that it is partnering with tech company Nuro for the pilot of an on-road, fully autonomous delivery service for customers. As part of Restock Kroger, we have already started to redefine the grocery customer experience and expand the coverage area for our anything, anytime and anywhere offering.

Retail 108

Retail Customer Experience America Software 108

PYMNTS

JUNE 5, 2020

It has often been said during the last several weeks that the world has seen several years’ worth of eCommerce innovations advance in about three months, due to the pressure and pivots created by the global health pandemic. Consumers are buying online products that they didn’t buy online before. Meeting The Rising Challenges .

Fraud 151

Fraud How To Online Meeting 151

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

DECEMBER 28, 2018

bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. Earlier in the year, nCino’s EVP of the Americas, Josh Glover, spoke with PYMNTS about what banks need first and foremost to help FIs balance the need for digitization and advisory services.

Fintech 177

Fintech Customer Experience Tools Technology 177

Bank Innovation

FEBRUARY 5, 2020

As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys continues to be a struggle for many banks.

Survey 221

Survey Digital Banking Online Company 221

BankInovation

JULY 24, 2020

The rise in e-commerce has pushed Wells Fargo to begin development on a gateway product for business clients that will support international transactions online, Colleen Taylor, head of merchants services at the bank, told Bank Innovation.

Payments 87

Payments Innovation Online Customer Experience 87

PYMNTS

FEBRUARY 20, 2020

500 list of the fastest-growing private companies in America. The deployment of Adore Me’s online magazine and catalog is supported by Angular, and has enabled Lucaciu and his team to be agile where its corporate competitors are not. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.

UX 210

UX Retail Technology Mobile 210

Bank Innovation

OCTOBER 24, 2019

Despite the vast improvements banks have made to online account opening processes, most consumers are still turning to branches to open new accounts, a recent Forrester Research study observed. According to a Forrester Research study released Wednesday, 71% of U.S.

Study 218

Study Online Customer Experience America 218

PYMNTS

OCTOBER 9, 2019

is putting more of its hopes into digital and mobile channels — and online culture — to expand revenue and its brand profile, and make up for declining wholesale sales. China Experience. Levi Strauss & Co. Levi’s late Tuesday (Oct. Total revenue for Europe increased 14 percent, and for Asia by 9 percent.

Branding 139

Branding Google social media Case Study 139

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. Then, there was sudden exponential growth in innovation. Payments security is no longer the passenger but the driver of a great experience for the bank, the payments enabler and the consumer. The Pace Of Business Transformation.

Security 100

Security CA Payments Big Data 100

PYMNTS

OCTOBER 23, 2019

That’s just one example of how POS innovation is filtering down to the world of small and medium-sized businesses (SMBs) everywhere — and how, in turn, better POS technology and deployment are making for richer consumer experiences. The average American ate out 185 times in 2018 — dropping from 216 times in 2000.

Retail 101

Retail System Mobile Innovation 101

FICO

MARCH 13, 2019

Given new and disruptive innovations in the auto industry such as driverless cars, collaborative economy models with companies like Uber and Lyft entering the mainstream, new subscription ownership models, and the overall shift to digital experiences, it’s clear that the vehicle industry is experiencing tremendous change. 13% of U.S.

Survey 73

Survey US eBook Online 73

PYMNTS

NOVEMBER 28, 2016

It’s not that customers are completely ditching bank branches, but with the increased usage of mobile and online banking, customers are heading to the branch less frequently than they were years ago, Michael Abbott , digital lead of North America financial services for Accenture , explained.

Mobile 100

Mobile Study Payments America 100

PYMNTS

APRIL 20, 2018

But making the ordering process more convenient isn’t much help if those items aren’t ready when customers arrive because they’ve been skipped or forgotten — issues that often arise when rolling out mobile order-ahead offerings. Larger behavioral changes have come on the customer side of the equation, Chachula explained.

Mobile 113

Mobile Technology Google America 113

FICO

MAY 27, 2021

This year the 12 winners have demonstrated extraordinary innovation in very different industries and markets. . Customer Onboarding & Management. Cox Communications , the largest private telecom company in the US, is using FICO® Customer Communication Services (CCS) to transform its customer experience.

Analytics 52

Analytics Fraud Management America 52

NCR

NOVEMBER 7, 2016

The credit card provider said the ultimate goal is “moving fraud out of the system” – an ambition that will require constant innovation and awareness of the latest threats facing customers, merchants and financial institutions (FIs). Combating counterfeit fraud.

Fraud 105

Fraud Cards US System 105

Independent Banker

FEBRUARY 24, 2016

Along with an expanded lineup of general session presentations, more than 200 companies will be exhibiting at Expo to discuss the industry’s latest product and service innovations. Tech entrepreneur and New York Times bestselling author on business creativity, innovation and reinvention. Independent Community Bankers of America.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. million in 2015. A driver of change.

ATM 85

ATM Mobile Strategy Fraud 85

FICO

JUNE 14, 2023

Innovations in AI/ML and analytics have made it possible for every interaction to be personal and unique, and customers expect banks to be investing in technology that fuels meaningful experiences. It’s a commissioned study conducted by Forrester Consulting on behalf of FICO.

Analytics 52

Analytics Strategy Survey Technology 52

PYMNTS

MAY 17, 2016

While hard to imagine now — a week off of another round of disastrous earnings and falling share prices — Sears at one time and for a long time was probably the most innovative retailer in America, if not the world. Sears is also looking to reform and do some light innovating with a new store design.

Retail 103

Retail Colorado Innovation Branding 103

PYMNTS

JANUARY 3, 2019

On the customer side, that retraining will require some undoing of work that has been ongoing in banking over the last several years, as providers have sought to reduce overhead costs by moving customers away from the branch and onto the mobile and online banking site. “We and around the world. “We

ATM 154

ATM Data Examples Training 154

NCR

JULY 1, 2016

In fact, according to new research, the balance of power has shifted between organizations and customers to the extent that payment innovation is now led more by consumers than industry. Despite growth in online and mobile channels, traditional options remain popular among consumers. Consumers embracing change .

Payments 49

Payments America Mobile Branding 49

Cisco

AUGUST 16, 2019

Both Chase and Bank of America announced last year that they would open 400-500 new branches in the next half-decade. Meanwhile, technology is blazing ahead in consumer banking, with close to 70% of people preferring a digital experience over an in-branch experience, according to the 2019 Future Branches Consumer Study.

ATM 74

ATM Study Community Community Bank 74

PYMNTS

DECEMBER 13, 2019

The clock is ticking — holiday shipping deadlines are approaching and the last of the holiday shopping procrastinators are either rushing to order online or resigning themselves to a last-minute trip to a crowded mall or shopping center to tough it out in line with all the other procrastinators. We all know how snow works.

New York City 131

New York City New York Retail US 131