PYMNTS

FEBRUARY 25, 2020

The fund’s investors include retail landlords like Acadia Realty Trust and Macerich. Retail is not dead — it’s changing,” Fifth Wall Co-Founder Brendan Wallace said in an interview last summer. Retail is not dead — it’s changing,” Fifth Wall Co-Founder Brendan Wallace said in an interview last summer. But will it work?

Retail 130

Retail Branding America Online 130

Bank Innovation

JULY 15, 2019

In a second-quarter earnings call today, the bank reported active mobile users grew 12 percent year-over-year for North America customers (11.4 million users) and 39 percent for its international customers (8.9 Meanwhile, online banking grew more modestly, with a 6% increase for North America customers (18.8 […].

Mobile 186

Mobile America Online Report 186

PYMNTS

SEPTEMBER 17, 2018

The retailer recently announced that it was acquiring online marketplace Cornershop Inc., Through the service, consumers can order goods from pharmacies, supermarkets and specialty food retailers. Despite interest from Amazon, eCommerce still makes up only a small portion of all retail sales in Mexico.

Retail 166

Retail Arkansas Customer Experience Online 166

PYMNTS

OCTOBER 23, 2019

The trend promises to heat up even more in the 2020s, and in a new PYMNTS interview, Butch Langlois, president, North America, for cloud-based retail management software seller Vend , provided an in-depth tour of those changes and a glimpse of what’s to come. They say the storefront is dead, but I actually see a pushback,” he said.

Retail 101

Retail System Mobile Innovation 101

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. Many retailers use beacons now, but they’re almost always hidden,” that report said. retailers such as Target and Walmart have started implementing beacons in retail stores.”.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

JULY 15, 2020

The platform to bring malls online — or create a virtual mall — is being led by an Alibaba-owned company called Lazada. For brands and sellers,” the company says, “LazMall offers an opportunity to create a customized experience for their customers.”. shopping destinations.

Groups 153

Groups Branding Retail Taxes 153

PYMNTS

AUGUST 2, 2018

“Our new service is just one more way we are redefining the customer experience as part of Restock Kroger, bringing more convenience and options to shoppers across America.”. During the test, orders will be delivered by Nuro’s fleet of autonomous vehicles.

Louisville 100

Louisville Nashville Houston Customer Experience 100

PYMNTS

JUNE 29, 2020

Wealthfront , the online investment service firm, has added checking features to its app. In an interview with PYMNTS earlier this month, Mzukisi Rusi , head of technology delivery in North America at Entersekt , said the stage has already been set for the shift to digital.

Fintech 151

Fintech California New York ATM 151

PYMNTS

APRIL 17, 2020

But the country’s four biggest banks — Bank of America, JPMorgan Chase, Citibank and Wells Fargo — pledged not to garnish customers’ stimulus funds. As COVID-19 moves the economy online, Stripe unveiled an additional $600 million in Series G funding from investors, including of Sequoia, Andreessen Horowitz, GV and General Catalyst.

Payments 150

Payments Customer Experience America Survey 150

PYMNTS

FEBRUARY 27, 2020

Many other retailers are trying cashierless checkout systems, including Sam’s Club, Kroger and 50 Meijer stores in the Midwest. So while retailers are becoming more aggressive, the Meijer numbers are the first indication that consumers will use cashierless technology at scale. According to GPShopper , nearly half of U.S.

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

MAY 29, 2019

Companies are developing new subscription boxes, tiers and perks to retain customers’ loyalty in the face of rising competition, too. Food delivery entities like DoorDash and Postmates have recently launched subscription tiers that bypass typical delivery fees as online food delivery apps grow more popular.

Apple 179

Apple America Retail Industry 179

PYMNTS

MAY 22, 2018

Peapod Digital Labs will also oversee the local brand Peapod, which Ahold said is the country’s largest online grocery retailer. “We As one of the largest grocery retailers and a market leader in home delivery on the East Coast, the great local brands of Ahold Delhaize USA have a strong heritage of innovation. consumers.”.

Branding 100

Branding Innovation America Strategy 100

PYMNTS

JUNE 29, 2018

Kroger , the grocery retailer, announced that it is partnering with tech company Nuro for the pilot of an on-road, fully autonomous delivery service for customers. Partnering with Nuro, a leading technology company, will create customer value by providing Americans access to fast and convenient delivery at a fair price.”

Retail 108

Retail Customer Experience America Software 108

PYMNTS

JUNE 5, 2020

And the field of targets is richer and wider than ever, as merchants have expanded their digital presence to meet a new crop of consumers making their initial steps into online commerce. Consumers are buying online products that they didn’t buy online before. Now, consumer preference is shifting toward digital payments.

Fraud 151

Fraud How To Online Meeting 151

PYMNTS

AUGUST 11, 2020

These customers want to be able to complete their transactions as quickly as possible, meaning the onboarding process must be swift and seamless to ensure they do not abandon it for faster competitors. To learn more about how slow or piecemeal address verification can cause frictions in the consumer experience, visit the Tracker’s Deep Dive.

Report 247

Report Guam Hawaii Security 247

PYMNTS

OCTOBER 11, 2018

Consumer expectations were set outside of the QSR industry when it comes to digital,” Ganelli said, pointing to the recent innovations made by eCommerce retailers, which have pioneered these new channels and techniques. When our food is given to the consumer in a retail environment across a counter, we don’t really need that.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. 500 list of the fastest-growing private companies in America. Adore Me is ranked No. PYMNTS research shows that 1.9

UX 210

UX Retail Technology Mobile 210

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

MAY 7, 2020

This is especially true for a retail fitness industry quickly being supplanted by high-quality streaming workout interactions that turn homes into vibrant virtual fitness studios. PYMNTS’ research suggests a large portion of them have grown comfortable managing their lives online and using their homes as command centers.

Survey 141

Survey Trends Exercises Examples 141

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

SEPTEMBER 13, 2018

“Our new service is just one more way we are redefining the customer experience as part of Restock Kroger, bringing more convenience and options to shoppers across America.”.

Louisville 100

Louisville Nashville Houston Customer Experience 100

Bank Innovation

FEBRUARY 5, 2020

As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys continues to be a struggle for many banks.

Survey 221

Survey Digital Banking Online Company 221

PYMNTS

OCTOBER 9, 2019

is putting more of its hopes into digital and mobile channels — and online culture — to expand revenue and its brand profile, and make up for declining wholesale sales. China Experience. Levi Strauss & Co. Levi’s late Tuesday (Oct. Total revenue for Europe increased 14 percent, and for Asia by 9 percent.

Branding 139

Branding Google social media Case Study 139

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. CFOs must recognize and accept that a digital journey that is judged by the customer experience it creates is messy.

Customer Experience 144

Customer Experience Strategy Community ATM 144

CB Insights

AUGUST 10, 2017

Carmeli is CEO & Founder of Deliv, a same-day delivery solution that bridges the “last mile gap” between retailers and their customers. Fast, free delivery is here, and retailers need to take note. According to one study , 80% of consumers want a same-day shipping option, while only 56% of retailers offer one.

Retail 46

Retail National Seattle Examples 46

Bank Innovation

OCTOBER 24, 2019

Despite the vast improvements banks have made to online account opening processes, most consumers are still turning to branches to open new accounts, a recent Forrester Research study observed. According to a Forrester Research study released Wednesday, 71% of U.S.

Study 218

Study Online Customer Experience America 218

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. According to the May Unattended Retail Tracker , cash is still a very popular bill payment method in the U.S. Approximately 8.4

Innovation 145

Innovation Mobile Company Payments 145

PYMNTS

MAY 10, 2019

Nike Fit in North America will officially launch in July. The company has also been embracing technology to improve the customer experience. The store’s concept, dubbed Nike NYC, blends the online and offline worlds with the help of smartphones. “It’s going to have a virtuous impact on [our] business as well.

New York City 105

New York City New York Mobile Customer Experience 105

PYMNTS

MAY 17, 2016

While hard to imagine now — a week off of another round of disastrous earnings and falling share prices — Sears at one time and for a long time was probably the most innovative retailer in America, if not the world. Sears had focused on thinking small just as the digital era was rewarding retailers that were thinking big.

Retail 103

Retail Colorado Innovation Branding 103

PYMNTS

NOVEMBER 18, 2016

Asia outpaced North America in funding volume for the FinTech world, and this week’s B2B venture capital roundup seems to reflect that, with several deals from VCs in the region. But North America surprisingly came out on top — blowing the competition out of the water with three deals valuing nearly $70 million.

Fintech 100

Fintech US Capital Community 100

NCR

NOVEMBER 7, 2016

Mastercard – the ‘M’ in ‘EMV’ – released figures showing a significant fall in the cost of counterfeit card fraud for US retailers who have adopted EMV. One year on from the launch of EMV chip technology for payment cards in the US, the signs are positive as far as tackling fraud is concerned.

Fraud 105

Fraud Cards US System 105

PYMNTS

APRIL 25, 2018

Quick Serve Restaurants have mastered making food and drinks, but they are nowhere close to mastering how customers want to be served these days. The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. percent drop in inventory display.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

JANUARY 3, 2019

While banks are only thinking about underwriting, other FinTech players are thinking about that full journey — and are capturing the customers who will then open the loan “along the way” with the player that brings them that fuller list of relevant services. and around the world.

ATM 154

ATM Data Examples Training 154

PYMNTS

DECEMBER 13, 2019

The clock is ticking — holiday shipping deadlines are approaching and the last of the holiday shopping procrastinators are either rushing to order online or resigning themselves to a last-minute trip to a crowded mall or shopping center to tough it out in line with all the other procrastinators. We all know how snow works.

New York City 131

New York City New York Retail US 131