Insights on Business

JULY 8, 2019

The end user experience should provide simplicity, self-service, automation and transparency. With the two new solutions deployed, HEROLD cut planning time by up to 95% and boosted daily sales of subscription online services orders by 25%. Read the entire case study here ).

Case Study 93

Case Study Study Analytics System 93

PYMNTS

DECEMBER 31, 2020

This study showed that the home had become the consumer’s commerce command center as they changed their daily routines to do more of their work and more of their once-physical errands from home. This study showed that consumers display significant interest in real-time payments once they fully understand them. 31 percent bank via app.

Data 277

Data Innovation Payments Millennials 277

PYMNTS

JULY 17, 2019

The deadline is looming for merchants and payments providers to comply with new requirements for authenticating online payments in Europe. Firms must soon put more stringent fraud decisioning processes in place, and strong customer authentication (SCA) protocols must be built into checkout flows for online transactions that begin in Europe.

Retail 162

Retail User Experience Compliance Regulation 162

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. In addition to the user experience, having an accessible site can mitigate the risk of potential legal complaints.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

NOVEMBER 27, 2020

As the online and offline dining experiences continue to converge, it’s vital to provide a consistent customer journey, especially a streamlined checkout experience across dine-in, takeout and delivery options. percent of consumers have switched from shopping for retail products in stores to shopping for them online … and 16.6

Survey 277

Survey Innovation Online Retail 277

PYMNTS

FEBRUARY 4, 2020

Consumer spending hit a record $880 billion in Q4 2019, thanks to online sales making up 15 percent of total expenditure — higher than ever recorded — and smooth eCommerce checkouts. PYMNTS has been studying the online checkout feature offerings of leading retailers in its Checkout Conversion Index series since 2015.

Report 155

Report Policies Retail Online 155

PYMNTS

FEBRUARY 1, 2021

This, despite the fact that consumers are not only accustomed to modern, seamless payments in almost every aspect of their lives, but studies show 1 in 4 patients say they’d switch to another provider or doctor that offered more payment options and a better patient experience. The prescription for the patient experience malaise?

System 267

System Payments Study Cards 267

PYMNTS

OCTOBER 6, 2020

Dimon’s comments come at a time of aggressive growth and gains by numerous digitally native startups that have modernized and streamlined online banking and payments for the masses. billion people – will likely be using online and mobile banking services by 2024. We've got to do more of it.”. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

Perficient

FEBRUARY 18, 2021

However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. case study that Perficient worked with a client on, followed by ways the trend and case could be applied to the financial services space.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients. Embedded Finance and Blockchain .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JULY 1, 2020

“Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2 The Classics Still Count .

Retail 261

Retail Online Mobile Customer Experience 261

The Paypers

DECEMBER 17, 2020

Nuapay has released a study revealing that consumers are frustrated with the user experience when making card payments online, according to the official press release.

User Experience 34

User Experience Payments Study Cards 34

PYMNTS

JUNE 2, 2020

“This digital banking shift is likely to continue after the pandemic recedes, too, with a recent study finding that just 46 percent of bank customers planned to return to ‘business as usual’ after the crisis. APIs are accomplishing this for digital-only banks by replicating branch services and taking social distancing all the way.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. In the webinar scheduled for Jan. Retooling the Approach. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

FEBRUARY 27, 2020

Such data sharing and partnerships enable service providers to augment their products for better user experiences, and increasingly, small businesses aren’t keeping quiet about their demands for richer banking services. Centsoft Integrates With QuickBooks Online.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. The banks signing on to the new offering include marquee names such as Goldman Sachs, Barclays and Citigroup.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

OCTOBER 25, 2020

To that point, a September report in The Washington Post noted that tests of download speeds on 5G devices were roughly the same as had been seen on 4G phones, raising the question if consumers would be willing to pay more money for essentially the same user experience. Samsung’s View.

Technology 257

Technology Samsung Mobile United States 257

PYMNTS

DECEMBER 10, 2020

Online account openings increased by as much as 15 percent when social distancing mandates were implemented. One study revealed that 73 percent of U.S. Not just any digital banking platform will do, however: 38 percent of customers consider user experiences to be essential when selecting online banking services.

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

FEBRUARY 28, 2019

As sharing economy platforms expand globally and become more popular, the pressure is on to cater to consumers, and offer seamless experiences to both buyers and sellers to remain competitive. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Other studies indicate that mobile and connected banking offerings are most popular among millennials and other young consumers, meaning mobile banking apps’ popularity is likely to continue — and increase — in the coming years.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

OCTOBER 27, 2016

“Once they’re inside your store, they expect the experience to be a seamless one: More than 40 percent of smartphone shoppers want retailers to automatically surface relevant information, such as the location of the item in the store, a special deal or related products,” Google said in an Inside AdWords blog post. ”

Retail 100

Retail Google User Experience Mobile 100

PYMNTS

JANUARY 16, 2017

In fact, they’d swap the brick-and-mortar experience for — this may surprise you — washing dishes. All because that in-store experience has lost in the convenience game to online shopping. and the report found that the “shoppers are now seeing less value and pleasure in this core element of the physical retail experience.”.

Retail 100

Retail Study Survey User Experience 100

PYMNTS

JANUARY 14, 2019

That’s because they’ve trained consumers over the last half decade that walking into a store isn’t as nearly as satisfying or productive an experience as shopping online—and not necessarily from those same traditional players. PYMNTS’ study of 2,600 U.S. population was online. The Danger in the Data .

Retail 198

Retail Online Mobile Data 198

PYMNTS

JUNE 8, 2016

The online marketplace has been testing and optimizing its service through UserTesting, a user experience research platform, to get deeper insights into the shopping pattern of its buyers. What I like to do is immediately create a UserTesting study that allows shoppers to take a look at this new feature we’ve deployed.

User Experience 100

User Experience Retail Study Policies 100

PYMNTS

APRIL 24, 2018

I see a long roadmap of FIDO authentication becoming the new normal for all of our online login requirements,” he said, eyeing the fact that Firefox, Edge and Chrome are on board with supporting the user authentication framework that comes in tandem with FIDO 2.0.

User Experience 141

User Experience Case Study Security Fraud 141

PYMNTS

JANUARY 24, 2020

That’s a fair (if informal) summary of a half-dozen recent studies about payment preferences. Instant payments are highly configurable, which helps explain why a unique online marketplace like Shutterstock would want to utilize it. Now, Please. If payees had their way, all payments would be instant. Like when JPMorgan Chase & Co.

Video 132

Video User Experience Payments Study 132

PYMNTS

SEPTEMBER 19, 2019

Digital payments volume is increasing as emerging technologies enable more seamless online transaction experiences for consumers and businesses. A recent study found that 60.8 percent of digital platforms consider false positives to be key conversion process friction points, a major problem for online companies.

Fraud 128

Fraud Security System Data 128

PYMNTS

JUNE 15, 2020

“With restaurants shifting to takeout only due to the pandemic, it’s more important than ever that guests’ digital experience be on point with the experience they would receive at restaurants,” Scott Lawton , the restaurant’s co-founder, told PYMNTS in a recent interview. Online reviews are vital in today’s restaurant industry.

social media 132

social media Mobile Connecticut Online 132

PYMNTS

JULY 24, 2019

and less than seamless online presence are at an inherent disadvantage when it comes to catering to the needs and desires of an ever-younger population used to technology. Big Tech is good at promoting, designing and improving the user experience, he said. But legacy FIs, he said, do have a significant weapon at hand.

Digital Banking 160

Digital Banking UX Online Innovation 160

Insights on Business

JUNE 4, 2019

Consider just a few examples: Buyers have the choice to educate themselves on products online. Buyers can serve themselves by ordering through online marketplace. The Alexander Group research also touches upon a study conducted by them on tech industry and shows how the buyer journey is changing and how is digital a big part of it.

Technology 105

Technology social media Management Groups 105

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Most reports put the country in its first steps of recovery. .

Technology 181

Technology Apple New York City social media 181

PYMNTS

SEPTEMBER 26, 2016

Earlier this year, cybercriminals stole $81 million from the Bangladeshi central bank, and they also stole the trust that the SWIFT global payments network had built with its 11,000 users. According to a study by PYMNTS in conjunction with fraud detection company Forter, fraud jumped 137 percent in the U.S.

Security 100

Security Fraud System User Experience 100