Perficient

APRIL 4, 2022

Leveraging technology in a personalized user experience is a critical way we will make this come true. Perficient’s offerings enable insurance companies to innovate and deliver products and services through superior and personalized mobile, online, phone, and in-person experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

AUGUST 13, 2020

PAAY said its EMV 3DS offering lets merchants decrease chargeback costs, bolster authorization rates and maintain compliance as they provide an easy as well as frictionless experience for users. A 2019 LexisNexis study found that overall retail fraud attempts increased by two times year over year and three times since 2017.

Technology 248

Technology User Experience Fraud Comparison 248

Perficient

JULY 15, 2020

I am now aware of how design can be unintentionally discriminatory fueling a passion to advocate for better user experiences. Studying for the CPACC affected the way I look at components I am testing. There were more questions than I expected based on the amount of study material. Universal Design.

Study 322

Study Software User Experience Examples 322

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. How are your systems set up to provide customers with seamless experiences?

Trends 275

Trends Customer Experience Case Study Data 275

PYMNTS

NOVEMBER 27, 2020

The 2021 New Merchant Business Models Playbook , a research-based report created in collaboration with American Express , explores the matter in detail, noting how tech innovation has essentially saved at least one sector — restaurants — from pandemic oblivion.

Survey 277

Survey Online Innovation Retail 277

Perficient

FEBRUARY 18, 2021

That said, many lessons can be learned by looking across various industries for best practices around understanding the customer journey, engaging brand experiences, and Millennial and Gen Z customer acquisition and servicing. The Approach. The approach we took, and you’ll see in the presentation, are real-world examples of digital trends.

Digital Strategies 383

Digital Strategies Strategy Industry Case Study 383

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. Looking into the future, everything is about connection, which is available thanks to APIs,” said Dux.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

OCTOBER 6, 2020

At a time of increased consumer use and acceptance of the new COVID-era digital lifestyle, the pressure is mounting on large, legacy lenders to accelerate their innovations – or become obsolete. In remarks made at the annual Sibos global financial services conference on Monday (Oct. On Monday (Oct. 5) NCR Corp.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

APRIL 4, 2019

According to a recent study by Citibank , 31 percent of consumers use their mobile banking app more than any other — placing mobile banking behind only social media and weather for most frequented mobile destinations. It might mean incorporating innovative payment experiences like Zelle directly into their mobile offerings.

Mobile 169

Mobile Study Security social media 169

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients.

blockchain 275

blockchain Customer Experience Software Strategy 275

Perficient

DECEMBER 11, 2020

This is the third in a series of blog posts sharing the results of our study on the business value of experience design. In this post, we explore the value of outcomes: ensuring that every user interaction is building and delivering on the business outcomes that the company is investing in.

User Experience 309

User Experience US Study Meeting 309

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. SMBS Outpaced Top Retailers When It Came To Innovation Adoption . The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. Fraud is always top of mind – and the webinar will address whether the digital age necessarily means higher vulnerability to attacks.

Payments 151

Payments Case Study User Experience Millennials 151

PYMNTS

FEBRUARY 28, 2019

As sharing economy platforms expand globally and become more popular, the pressure is on to cater to consumers, and offer seamless experiences to both buyers and sellers to remain competitive. This means localizing their services and not taking a one-size-fits-all approach when it comes to payment methods and user experiences.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

DECEMBER 3, 2019

Though commercial card innovation has recently hit an acceleration point, there is still plenty of room for progress. “Basics like credit card terms, and benefits and services, are the lowest-scoring factors in our study. Eika Invests In Corporate Card Innovation. A recent report from J.D. According to its inaugural U.S.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

AUGUST 11, 2017

Geoswift , Western Union Business Solutions and UnionPay International have announced the latest joint tuition payment promotion available to Chinese students studying in other countries. According to a press release , the promotion will deliver an enhanced user experience to simplify the payment experience for Chinese international students.

United States 109

United States Study User Experience Payments 109

PYMNTS

APRIL 24, 2018

Then over time, when people start to take that as a normal experience, we will start to see companies that are especially concerned about fraud and security” and follow in the early adopters’ footsteps. A standard, of course, simplifies process and allows innovators to work with a foundation upon which to build.

User Experience 141

User Experience Case Study Security Fraud 141

PYMNTS

JULY 10, 2020

“This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience,” our report noted. Our July study found that while approximately 167.1 It’s a COVID-era success story, but subscription dynamics are fickle. million – 16.4

Report 197

Report social media User Experience Training 197

PYMNTS

JANUARY 24, 2020

That’s a fair (if informal) summary of a half-dozen recent studies about payment preferences. It is a very convenient user experience [when] initially setting up your account, becoming a contributor and then setting your own preferences [on] how it is that you would like to get paid.” Now, Please.

Video 132

Video User Experience Payments Study 132

PYMNTS

JULY 24, 2019

Big Tech is good at promoting, designing and improving the user experience, he said. One spur toward digital innovation, for collaboration and cross-pollination for FIs, comes via open banking. As a result: Innovation must be part of the strategy as FIs adapt to a new regulatory landscape. Open Banking.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

JANUARY 14, 2019

Aided and abetted by mobile devices, apps and payments and logistics innovations have substantially improved the consumer’s digital shopping experiences. At the same time, their in-store experiences have gotten less reliable. PYMNTS’ study of 2,600 U.S. Not exactly a great user experience.

Retail 198

Retail Online Mobile Data 198

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Most reports put the country in its first steps of recovery. .

Technology 181

Technology Apple New York City social media 181

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130

Perficient

AUGUST 30, 2022

Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. because it would impact the user interface and user experience, and thus, the production process. Many of the world’s largest firms trust us with their Agile transformation journey.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

MAY 11, 2017

PYMNTS recently caught up with Dominic Venturo, executive vice president and chief innovation officer of U.S. Bank , who discussed the bank’s experience with hackathons and what types of innovations these events have produced so far. I think it’s hard to learn just by studying,” Venturo said. Hacking the Future of APIs.

Innovation 143

Innovation Mobile ATM Tools 143

PYMNTS

AUGUST 1, 2019

But how much are FIs really investing in blockchain and artificial intelligence (AI) compared to more foundational innovations? The latest Innovation Readiness Playbook looks at where FIs have been focusing over the past three years and what their plans are for the near future. When asked about specific innovations, 56.1

Innovation 142

Innovation UX Analytics Study 142

NCR

JULY 6, 2017

A new study has revealed the extent to which consumers around the world are embracing emerging financial services providers, with one in three digitally-active citizens now using fintech solutions on a regular basis.

Fintech 56

Fintech Study User Experience Survey 56

PYMNTS

JULY 1, 2016

It was this broad potential for IoT innovation that inspired the PYMNTS 2016 Alexa Challenge. Fueled by a longtime interest in the technology of acoustics, Graylin studied under Dr. Amar Bose, the sound engineer best known for founding the speaker company of the same name. The (unobstructed) sound of innovation.

Report 102

Report Technology Innovation Mobile 102

PYMNTS

DECEMBER 30, 2016

There’s a lot of noise during this period, so it’s the companies capable of rising above it to get their offers heard and also leveraging their own communities of users to help them get the word out. Karen Webster: When you look at what your study shows, those performers more than doubled their growth over last year.

Community 129

Community User Experience US Company 129

NCR

NOVEMBER 15, 2016

Since community banks have always been known for having close ties with customers and providing high-quality service, focusing on the needs of the local community can help them gain competitive advantage over larger or more innovative institutions. This in-depth knowledge of their customer base rests on understanding of the local area.

Community Bank 40

Community Bank Community Mobile Rhode Island 40

NCR

JUNE 3, 2016

Organizations are looking for the next innovation that will transform the way they interact with customers. A recent study by Deloitte found that 46 percent of users struggle seeing and typing on a smartphone screen and 38 percent struggle with transaction complexity. It is considered the most important development the U.S.

Mobile 40

Mobile Customer Experience Software Strategy 40

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

UX 100

UX Mobile Apple Trends 100

Filene

APRIL 28, 2017

MicroBlink their goal is simple: to improve user experience by eliminating manual data entry. Some of their case studies with financial institutions in Europe have seen a dramatic increase in adoption by clients who can communicate in a simpler way when documents or other information is shared back with their FI.

social media 28

social media Big Data Case Study Analytics 28

Fintech Labs Insights

OCTOBER 6, 2015

MX is committed to building online and mobile financial software that entices consumers to increase their financial intelligence through a user experience that makes money management feel natural, simple and gratifying. Studies have shown that up to 70% of the cost of software is incurred during maintenance.

Software 12

Software User Experience Study Innovation 12

Tomorrow's Transactions

APRIL 29, 2015

The key is to provide enhanced security against hackers while improving the overall user experience. It’s organised by the Centre for the Study of Financial Innovation at SWIFT in the City on 11th May. From Biometrics: Fighting Fraud and Protecting Identity In Banking ].

Security 30

Security Fraud User Experience Online 30