Perficient

DECEMBER 8, 2020

This is the second time we’ve done a study on video rankings in Google and YouTube (see the first study here ). Here are the top findings and takeaways from this year’s study: YouTube videos dominate the videos rankings within Google. This post covers: How YouTube videos dominate the top videos in Google’s results.

Video 520

Video Google Study Examples 520

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JANUARY 9, 2020

In the webinar, case studies will show how merchants can differentiate themselves by successfully bridging digital and physical retail settings. But the lines of commerce have blurred, presenting both challenges and opportunities for merchants to engage with their targeted shoppers. In the webinar scheduled for Jan.

Payments 151

Payments Case Study User Experience Millennials 151

Perficient

FEBRUARY 22, 2023

Our economic history is filled with case studies of firms that came out of recessions stronger and as more dominant players in their industries. How are your systems set up to provide customers with seamless experiences? Customers are favoring simple user experiences more than ever.

Trends 275

Trends Customer Experience Case Study Data 275

PYMNTS

NOVEMBER 23, 2020

Advanced AI means reducing chargebacks, saving inventory, maintaining brand loyalty and spending more time managing the lunch rush than worrying about fraud.”. Smart machine algorithms have allowed food delivery times to be accelerated, while AI-enabled voice assistants are helping restaurants rapidly fulfill orders.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

OCTOBER 27, 2016

If the latest The State of the Mobile Experience Report from PointSource is any indication, then merchants may still have a long way to go. The study revealed that the majority of key influencers and decision-makers across industries admitted their company’s mobile experience does not meet user expectations.

Retail 100

Retail Google User Experience Mobile 100

PYMNTS

MAY 6, 2019

Particularly popular, according to the report, are Louis Vuitton, Chanel, Gucci, Nike, Fendi and Balenciaga-branded items. And most fake accounts selling counterfeit merchandise usually upload a large quantity of posts every day, resulting in a chaotic and negative user experience,” the report stated. trillion every year.

social media 123

social media Branding Survey Report 123

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Can The New England Patriots Brand Survive Losing Tom Brady?

Technology 181

Technology Apple New York City social media 181

PYMNTS

OCTOBER 15, 2018

Other studies indicate that mobile and connected banking offerings are most popular among millennials and other young consumers, meaning mobile banking apps’ popularity is likely to continue — and increase — in the coming years. encourages brand loyalty and is easy to use, it still leaves merchants vulnerable to chargebacks.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JULY 10, 2020

“This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience,” our report noted. Our July study found that while approximately 167.1 It’s a COVID-era success story, but subscription dynamics are fickle. million – 16.4

Report 197

Report social media User Experience Training 197

PYMNTS

MARCH 17, 2020

While many luxury retailers have found themselves needing to slash prices to keep inventory moving, some luxury brands are switching manufacturing to assist in the coronavirus crisis. One study found that 48 percent of luxury shoppers insisted on a refund or a coupon after a single unsatisfactory retail experience.

Branding 146

Branding User Experience Retail Trends 146

PYMNTS

JUNE 15, 2020

“One of the biggest challenges is that we didn’t offer delivery at all prior to COVID-19, and we were moving as quickly as possible to offer our guests food delivered to their homes through an easy in-app, branded experience,” Lawton explained. “It How Fake Reviews Damage QSRs. Online reviews are vital in today’s restaurant industry.

social media 132

social media Mobile Connecticut Online 132

PYMNTS

DECEMBER 4, 2017

NXT-ID and FitPay are also working on a smart strap for analog watch faces by Wearatec, and some smart key fobs enabling users to make payments, log onto network-based computers, start vehicles and unlock the doors to homes, apartments and cars. Those sub-brands may need to file separate reports and show entity-specific data during audits.

Payments 112

Payments Risk Management Data Branding 112

PYMNTS

JUNE 17, 2016

USA Technologies released new data from a study that targeted digital, point of sale advertising promoting the use of Apple Pay at those unattended points of sale. USA Tech’s study proves the power of advertising a particular brand, at the exclusion of others, to influence consumers to change their behavior. “We

Apple 100

Apple Retail Study Louisiana 100

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. The year 2020 saw the overall index score rise by 2.2 percent for online and 1.4

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

JULY 18, 2019

As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste. The study found that only 13.3 percent in the last study. and beyond. The Courage Factor.

Innovation 155

Innovation Study Technology Millennials 155

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Social marketing to remake bank brands.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

JUNE 9, 2017

In doing so, marketplaces run the risk of creating a negative user experience and, according to Tomas Likar, VP of strategy and business development for Hyperwallet , hurting their brands. According to a recent Hyperwallet study , one-third of eCommerce marketplaces operating out of the U.S.

User Experience 116

User Experience Payments Operations Strategy 116

PYMNTS

DECEMBER 3, 2019

Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services. Power took one key friction point of the small business (SMB) credit card market to task.

Cards 101

Cards Innovation Tools Study 101

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t? And those abandonment rates?

Customer Experience 72

Customer Experience Retail San Diego Study 72

Perficient

NOVEMBER 6, 2020

This is especially true for digital experiences where the user experience will dominate the customer experience more than any single factor. Customers want a well-thought out, engaging user experience that solves their problems and helps them get things done.

Customer Experience 427

Customer Experience UX User Experience Branding 427

PYMNTS

JANUARY 14, 2019

PYMNTS’ study of 2,600 U.S. PYMNTS’ study of 1,000 consumers, which we did the day after Black Friday 2018 , reported that 40 percent of the consumers who shopped on Black Friday said they did so from their couches. And it did so via a channel that was not at all conducive to a digital shopping experience. But consider this.

Retail 198

Retail Online Mobile Data 198

NCR

APRIL 28, 2017

This is the finding of a recent report, Improving the Customer Experience in Banking , from The Financial Brand and Deluxe. Digital is now a key channel for any bank, yet many FIs remain focused on cutting costs in this area rather than factors such as boosting user experience. Formalize customer experience programs.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

Perficient

AUGUST 30, 2022

Case Study: How We Leveraged Agile To Help a Financial Services Firm Create a Deposit Advance Product. because it would impact the user interface and user experience, and thus, the production process. Once these decisions were made, the project was deemed “ready.”

Meeting 294

Meeting Examples UX Case Study 294

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t? And those abandonment rates?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JANUARY 28, 2019

Capital One CEO Richard Fairbank had more to say about its recently reached “definitive agreement” with Walmart to acquire its co-branded, private-label credit card receivables “at an attractive price and terms” than he did about the earnings misses. And Mastercard wasn’t the only big brand feeling the sting of European regulators wrath.

Video 128

Video Data Google Cards 128

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

UX 100

UX Mobile Apple Trends 100

PYMNTS

MARCH 7, 2016

In an effort to keep the user experience both simple and frictionless, Shrauger says Visa Checkout will be able to help streamline checkout based on “remembering” the preferences that consumers have saved. We’ve said it from day one, the consumer is the merchant’s customer. They’re not our customer.

Mobile 100

Mobile Online User Experience Payments 100

Filene

APRIL 28, 2017

It creates clouds of social interactions to see who is connected to who and find out the influencers among your membership to target or prioritize a connection with that may help you tell the story to others in their circle and become your brand ambassadors.

social media 28

social media Big Data Case Study Analytics 28

Cisco

JULY 29, 2021

Application is the Business & Level of Digitalization is the Brand. A recent study on Global Cloud adoption by Frost & Sullivan has indicated a 70% jump in multi-cloud adoption in the Financial Services space. AI to tackle Experience Degradation. Visualize anything: end to end in a unified connected data format.

Customer Experience 172

Customer Experience User Experience Analytics Resources 172

Gonzobanker

AUGUST 28, 2020

But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Providing a top-notch digital customer experience is critical to an institution’s competitive future. Digital Banking is Here to Stay.

How To 158

How To User Experience Resources Strategy 158

Gonzobanker

NOVEMBER 16, 2023

Here are examples of how some organizations have made use of social media to achieve results: Increased brand awareness – Chime consistently posts a variety of content, and its Instagram profile, with the brand’s signature green theme and modern imagery, has amassed more than 933K followers. Yes, that’s a lot of Benjamins.

social media 97

social media Marketing Millennials Trends 97

CB Insights

JANUARY 8, 2019

In this report, we analyze Apple’s ongoing impact on clinical research and studies, its strategy in building a personal health record, and where the company’s going next in healthcare. Various existing healthcare players have notoriously terrible brand and customer experience, which has been Apple’s focus as a company.

Apple 78

Apple Data Industry Study 78

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

South State Correspondent

APRIL 24, 2023

In addition, you can limit the tasks so that it only books using Open Table or Delta Airlines (using your login) or by giving it a list of brands to choose from. Content Production – Where ChatGPT can create copy, AutoGPT can add graphics, format the copy, and brand it. It can then revise the work product to improve itself.

social media 195

social media Data Marketing Technology 195

PYMNTS

JUNE 27, 2016

Working with our partner, InfoScout, we fielded our latest quarterly consumer study of Apple Pay adoption and usage in early June and just completed our analysis. The only thing Apple didn’t do was require users to wear Apple-branded gear while checking out. This, everyone, is the Apple Pay story, 20 months post-launch. .

Apple 165

Apple Mobile Cards Payments 165

Social Assurance

OCTOBER 13, 2021

Of banks and credit unions surveyed in our 2021 Marketing and Compliance Survey , 12% increased their content marketing budgets this past year, and according to another study from HubSpot, 24% of marketers plan on increasing their content marketing investments. Something to pay attention to as you work on your budget for the new year.

social media 15

social media Strategy Marketing Strategies Marketing 15