Perficient

JANUARY 20, 2021

In a Journal of Engineering and Technology Management study, “research show[s] that the perceived usability increases when the website was originally conceived in the native language of the user.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. Consulting offerings that cover strategy, user experience, and change management, along with technology.

Report 294

Report Strategy US User Experience 294

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JULY 17, 2019

In a recent Mastercard study, it was revealed that only 25 percent of online merchants were aware of SCA requirements , and of that group, 24 percent said they have no plans to support the requirements by the deadline. Dragging their heels could have serious financial implications, according to a separate study by Stripe.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

OCTOBER 6, 2020

According to an August study of digital banking by PYMNTS, banks are closing physical branches, reducing hours of operation and encouraging customers to use their websites or mobile apps to conduct transactions and reduce face-to-face interactions between customers and staff.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

FEBRUARY 28, 2019

In the new Payments And The Platform Economy Playbook series, powered by Yapstone , PYMNTS examines the latest developments in the platform economy, and seeks to offer a roadmap for managing risks, optimizing rewards and creating a trusted business environment. Airbnb on Payments, User Friction and Security Challenges in a Global Market.

Payments 183

Payments User Experience Training Case Study 183

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first.

Lending 224

Lending Meeting User Experience Innovation 224

Perficient

JANUARY 16, 2023

Whether with the assistance of an experienced digital experience consultant such as Perficient or by themselves, one looking to implement embedded finance must finalize a strategy that analyzes the digital needs of their company and its clients.

blockchain 275

blockchain Software Customer Experience Strategy 275

Perficient

AUGUST 31, 2020

I would like to talk about how Twilio Flex and other services from Twilio can provide some clear ways not only to manage these immediate concerns, but also to drive innovations in how you interact with your customers. By now most contact centers managers have likely had enough time to think about what they might want to change.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

FEBRUARY 27, 2020

Such data sharing and partnerships enable service providers to augment their products for better user experiences, and increasingly, small businesses aren’t keeping quiet about their demands for richer banking services. Enfuce Tackles Fraud In Open Banking.

Fintech 192

Fintech Fraud Data Lending 192

PYMNTS

NOVEMBER 23, 2020

Advanced AI means reducing chargebacks, saving inventory, maintaining brand loyalty and spending more time managing the lunch rush than worrying about fraud.”. Smart machine algorithms have allowed food delivery times to be accelerated, while AI-enabled voice assistants are helping restaurants rapidly fulfill orders.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

JUNE 2, 2020

This digital banking shift is likely to continue after the pandemic recedes, too, with a recent study finding that just 46 percent of bank customers planned to return to ‘business as usual’ after the crisis.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

PYMNTS

NOVEMBER 17, 2020

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). Many inroads for mobile banking were made during the past several months, but banking app adoption rates are still lower than they should be. There are roughly 47.7 million consumers in the United States (or 42.4

UX 234

UX Mobile Data United States 234

PYMNTS

JULY 10, 2020

“This measured improvement in merchants’ ability to convert subscribers underpins their willingness to offer features that improve overall user experience,” our report noted. Our July study found that while approximately 167.1 It’s a COVID-era success story, but subscription dynamics are fickle. million – 16.4

Report 197

Report social media User Experience Training 197

PYMNTS

MARCH 20, 2020

As the coronavirus got up close and personal during the week of March 2, PYMNTS put a study into the field on March 6 to a census-based panel of approximately 2,128 consumers in the United States. It takes effort to balance seamless-but-fraud-free user experiences. Most reports put the country in its first steps of recovery. .

Technology 181

Technology Apple New York City social media 181

PYMNTS

AUGUST 23, 2019

Makeup marketplaces like NakedPoppy, for one, are using AI-enabled personalization tools to match their customers to the right products, simplifying the user experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study. About the Payments And The Platform Economy Playbook.

Millennials 165

Millennials Trends Meeting social media 165

Insights on Business

JUNE 4, 2019

Portfolio Marketing Lead for Sales Performance Management (SPM), as he talks to Gary Tubridy, Sr. The Alexander Group research also touches upon a study conducted by them on tech industry and shows how the buyer journey is changing and how is digital a big part of it. What is IBM Sales Performance Management?

Technology 105

Technology social media Management Groups 105

PYMNTS

JANUARY 11, 2021

Per the latest Report , “The bank also sought to keep this workload manageable by focusing first on facilitating certain specific, clearly defined use cases rather than attempting to enable everything all at once. We didn’t want to lock our clients into a specific experience that felt like X, Y or Z.

Community 169

Community New Jersey Community Bank User Experience 169

PYMNTS

DECEMBER 3, 2019

Small Business Credit Card Satisfaction Study, businesses are twice as likely as consumers to switch credit card brands, with many small businesses serving “relatively low” scores for issuers’ rewards, benefits and services. A recent report from J.D. According to its inaugural U.S.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

JUNE 10, 2020

FIs that already provided mobile options were well-positioned to manage consumers’ and businesses’ finances during the pandemic, but others have had to look beyond their existing relationships to offer digital services. These users had to restart the process from the beginning if they switched channels.

Mobile 130

Mobile Security Examples Study 130

FirstInternet

NOVEMBER 23, 2020

A recent Stanford University study shows that employees who work remotely not only put in a full day’s work, but are often more productive than they were when at an office. Look to make the user experience a positive one and the entire site as simple to navigate as possible.

social media 98

social media Taxes Study Retail 98

PYMNTS

NOVEMBER 8, 2019

Citi: Turning Digital Payments Acceptance Into A Corporate Cash Management Play. That is to say, as organizations expand on an international scale and reach new customers, those businesses must allow consumers to pay the way they want for the optimal end-user experience. Profits, yes — on the horizon, according to management.

Apple 100

Apple Cards Fraud User Experience 100

NCR

JULY 6, 2017

A new study has revealed the extent to which consumers around the world are embracing emerging financial services providers, with one in three digitally-active citizens now using fintech solutions on a regular basis.

Fintech 56

Fintech Study User Experience Survey 56

PYMNTS

JUNE 9, 2017

Companies need to partner with acquiring banks and a host of other vendors in the region, in addition to setting up a treasury operation for managing risk and keeping the business afloat. According to a recent Hyperwallet study , one-third of eCommerce marketplaces operating out of the U.S. Injecting speed into cross-border payments.

User Experience 116

User Experience Payments Operations Strategy 116

PYMNTS

DECEMBER 5, 2019

Other studies show that deepfakes can be created with a relatively small amount of “input” material, such as videos or pictures, tied to algorithms. Hochrieser said, too, that user experience is key when it comes to organizations tackling deepfakes. But the technology is already extremely solid.

Video 139

Video Course Technology User Experience 139

Perficient

AUGUST 20, 2020

These may have many components, such as: Organizational Bias: Key members of your management team may have a bias against SEO. Organizational Ignorance: A lack of understanding in the management team may not be your only issue. The discussions that follow will also help you expose management bias.

Google 452

Google Examples Trends Tools 452

PYMNTS

FEBRUARY 19, 2019

“The scope of responsibility has changed fundamentally” in recent years, Lee responded, explaining how fraud has transformed from something centered on chargebacks to something that involves multiple eCommerce and payment functions – and, indeed, the entire user experience. Insult Rate. Best Traits.

Fraud 169

Fraud Data Maine System 169

Independent Banker

DECEMBER 31, 2021

of buy now, pay later users experience credit score degradation. A Credit Karma/Qualtrics study found that 34% of those who used these services have fallen behind on one or more payments, and 72% had their credit score lowered. Quick Stat. Source: Credit Karma/Qualtrics Survey. BNPL: The community bank play.

How To 91

How To Community Bank Community Lending 91

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Banking organizations remain over-managed and under-led.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

DECEMBER 4, 2017

NXT-ID and FitPay are also working on a smart strap for analog watch faces by Wearatec, and some smart key fobs enabling users to make payments, log onto network-based computers, start vehicles and unlock the doors to homes, apartments and cars. Why can’t all these payment platforms just get along?

Payments 112

Payments Risk Management Data Branding 112

PYMNTS

SEPTEMBER 26, 2016

Earlier this year, cybercriminals stole $81 million from the Bangladeshi central bank, and they also stole the trust that the SWIFT global payments network had built with its 11,000 users. According to a study by PYMNTS in conjunction with fraud detection company Forter, fraud jumped 137 percent in the U.S.

Security 100

Security Fraud System User Experience 100

PYMNTS

JANUARY 31, 2018

In an interview with PYMNTS, Reinhard Hochrieser, director of Product Management at Jumio , said that a few prominent statistics come to light here. Lagging behind digital-only banks, traditional banks must look to streamline and offer a frictionless mobile experience to their user base.

Online 153

Online Security Course Mobile 153

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. And when it isn’t?

Customer Experience 72

Customer Experience Retail San Diego Study 72

NCR

JUNE 29, 2016

According to the Millennial Disruption Index , a 3 year study of approximately 10,000 respondents, 71% of Millennials would rather visit the dentist than listen to what banks are saying. Restaurant bills are split using p2p payment apps, savings are managed by robo advisors and student loans are applied for on mobile devices.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

JULY 24, 2019

As Karen Webster observed in a PYMNTS interview with Zac Cohen, general manager of Trulioo , the lines blur, with roles as competitor and collaborator melting away and — perhaps for banks, and for Big Tech, giving rise for inspiration to do better? Big Tech is good at promoting, designing and improving the user experience, he said.

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

JULY 27, 2016

which revealed that, for the first time in the study’s six-year history, satisfaction with midsize banks dropped, while regional banks’ satisfaction levels plateaued. ” That means providing a seamless and consistent user experience across platforms. Carter pointed to a recent J.D. And while the J.D.

Regional 100

Regional Community Bank Community Study 100