Innovation Management Operations Video 
Bank Innovation
MARCH 16, 2018
The word “innovation” get thrown around a lot in banking these days (ah-hem!), but Lara Druyan, managing director, head of innovation, west coast, for the Royal Bank of Canada warned that without metrics, it is easy for innovation efforts to get “squishy.” “I don’t.Read More.
Bank Innovation
MARCH 23, 2020
As customers practice social distancing and financial institutions close branches, banks and credit unions are increasingly helping consumers via video chats. “We We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union.
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Perficient
AUGUST 31, 2020
It’s also a great time to think about innovation. I would like to talk about how Twilio Flex and other services from Twilio can provide some clear ways not only to manage these immediate concerns, but also to drive innovations in how you interact with your customers. Self-service can be a sub-set of call deflection.
PYMNTS
APRIL 16, 2020
Verizon has announced it is set to acquire BlueJeans, a video-conferencing company catering to business customers. The companies said that BlueJeans’ video-conferencing setup “has played a significant part in continuing companies’ operations during the ongoing work-from-home surge.”
PYMNTS
JANUARY 6, 2021
And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Bringing The Curbside Model To Banks.
PYMNTS
MARCH 21, 2019
It’s one thing to want to improve or innovate. What’s harder — and what really makes the difference — is figuring how, where and when to innovate, a task that must take into account various factors and even wildcards that keep popping up in the growing and global digital economy and its various ecosystems. B2B Payments.
PYMNTS
DECEMBER 9, 2020
What makes the current developments so interesting and exciting is that “we're just seeing that they're at the end of the innovation growth cycle,” he explained. All of these new FinTechs and digital innovators are changing the landscape as the role of payments rapidly shifts in the broader financial services arena.
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