Bank Innovation
MAY 1, 2020
Whether its Happy State Bank pushing out video teller machines or TSB Bank launching a virtual assistant in five days, banks are trying to find new ways to connect with customers during times of social distancing. Banks are accelerating their technology projects in light of the coronavirus pandemic. Legacy banks in the U.S.
Bank Innovation
MARCH 16, 2018
The word “innovation” get thrown around a lot in banking these days (ah-hem!), but Lara Druyan, managing director, head of innovation, west coast, for the Royal Bank of Canada warned that without metrics, it is easy for innovation efforts to get “squishy.” “I don’t.Read More.
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Bank Innovation
MARCH 23, 2020
As customers practice social distancing and financial institutions close branches, banks and credit unions are increasingly helping consumers via video chats. “We We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union.
Perficient
AUGUST 31, 2020
It’s also a great time to think about innovation. I would like to talk about how Twilio Flex and other services from Twilio can provide some clear ways not only to manage these immediate concerns, but also to drive innovations in how you interact with your customers.
PYMNTS
DECEMBER 14, 2020
It’s been a busy year in digital banking as the pandemic has driven consumers online to manage as much of their day-to-day lives as possible. Video becomes a very effective media in this regard and Bank of America has been working with SundaySky for the last several years to integrate it into its digital customer journey.
Bobsguide
JUNE 3, 2022
Ground-breaking WWS ATM Acquiring Software Wins ATMIA Peter Kulik Innovation Award. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry. The software implements a smart client / server architecture that makes managing ATM networks significantly more cost effective and productive.
PYMNTS
MARCH 26, 2020
Users can choose phone calls or video in multiple languages to connect to a money transfer personal service assistant. Western Union recently partnered with Integral for a new risk management mechanism called Integral BankFX. A pilot of the new channel is being introduced in Austria, Belgium, Italy, Portugal and Oman.
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